CRM User Activity & Store Allocation Management 

Overview 

Contributed to the management of Brand Ambassadors’ (BAs) user activity, store allocation, and application usage within the CRM system. Ensured smooth operations by tracking daily check-ins, monitoring app engagement, and optimizing store distribution for efficiency.  

Key Responsibilities:

• Managed and analyzed BA user activity data to improve performance tracking.
  
  

• Oversaw store allocation to ensure fair distribution and maximum coverage.
  
  

• Monitored and reported on CRM app usage to identify adoption challenges.
  
  

• Collaborated with supervisors to ensure alignment with operational goals.
  
  

• Suggested process improvements for system efficiency and user experience.
  
  

Impact:

• Improved store coverage accuracy by reducing allocation errors.
  
  

• Increased app usage adoption rate among BAs.
  
  

• Enhanced reporting transparency and supported incentive planning.