Working with students of all ages and levels and helping people achieve their goals is something I am very experienced in and love. As well as working as a teacher, I love learning myself. Recently teaching myself coding and taking cello lessons. My passion for teaching has meant that I have continuously kept my tutoring and teaching work while working full time in other roles. I am a native speaker and have been teaching Spanish for over 10 years and have taught many students preparing for different exams with great success, as my testimonials show, and also have experience teaching adults. I have been a language student myself (English) for a long time and understand exactly about motivation and targets when learning a foreign language.
Confirmed settled status. Right to work code available on request. Living permanently in the UK since 2015.
Languages: Spanish (native), English (fluent), Cambridge Certificate of Proficiency in English. Experience as a teacher and translator. English for Business (London Chamber of Commerce).
Customer Service: Conflict resolution, problem-solving, KPI-driven performance, empathetic communication.
CRM & Software: Oracle, Salesforce, Demandware, OneTeam, SAP, Avaya Agent, Internet tools & music software. Currently learning about Artificial Intelligence and how to use it for coding and helping my students.
Other: Experienced sales assistant, courses and extensive experience in dealing with customers, marketing and sales. Knowledge of music reading & history, cello and piano.
Collingham - Kensington, Teacher of Spanish. +Info London – hybrid (Oct. 2025- present) One-on-one and small groups tuition, tailoring lessons for A-level and GCSE students. Helped students surpass their goals, ensuring personalised learning experiences.
Motorola, Bilingual Customer Support. +Info London - WFH (Jun.2024 - May 2025) Handled about 100-150 customer queries weekly in Spanish and English across retail and technical issues (via email and phone). Constantly reaching my KPI targets and often exceeding them. Continually receiving very positive customer feedback via surveys and Team Leaders Feedback.
Self-Employed, Teacher of Spanish. +Info London – hybrid (Sept. 2016 - present) Provided one-on-one and small group Spanish tuition, One-on-one and small groups tuition, tailoring lessons for business professionals, A-level and GCSE students. Helped students surpass their goals, ensuring personalised learning experiences.
JBL Harman Audio, Bilingual Customer Support. London - WFH (Nov. 2022 – Apr. 2023) Managed customer support queries (via email and phone) achieving and exceeding all KPIs. Delivered technical troubleshooting and retail support using Salesforce, Demandware, OneTeam, SAP and Avaya Agent. Continually receiving very positive customer feedback via surveys.
Pole to Win, Spanish Localization Quality Assurance Tester. London - WFH- project based - Jan.2022 – Nov. 2022) Worked as a qualified native linguist verifying the accuracy of video game translations in context, ensuring linguistic and cultural accuracy. Collaborated closely with team members to maintain high standards and meet project deadlines.
Pole to Win, Bilingual Customer Support. London (Fixed term contract - Jul. 2016 – Sept. 2016) Provided bilingual support for software users across English, Spanish and Latin American markets. Ensured fast response times and effective resolution of customer issues.
Sports Direct, Retail Assistant. London (Apr. 2016 – Jul. 2016) Dealt with customers, sales, arranging goods and working with automated till handling money.
Praesepe PLC, Manager/Supervisor. London (Jan. 2015 – Apr. 2016) Responsibilities include staffing, training and sums in excess of £25,000 cash. Supervisor of a small team. Fully responsible for customer service as well as handling cash, bookkeeping and other administrative duties.
Self-Employed, Teacher of English. Seville, Spain (Apr. 2013 – Dec. 2014) Small groups tuition, in person. Helped students preparing their English exams.
Bakery Alfonso XII, Self-Employed. Seville, Spain (Jan. 2004 – May 2013) Managed my own business. Hired and trained staff in all areas of business. Through my own determination and ambition we increased sales and improved customer satisfaction. Developed an efficient accountancy practice. Gained extensive experience from running all areas of business.
EDS (now Hewlett-Packard) Call Centre Representative. +Info London (May. 2001 – Jan. 2003) Dealt with customers over the phone, wrote commercial letters, handled complaints, solved problems, learnt negotiation skills.
Ronin Corporation, Survey Assistant. +Info London (Apr. 2001 – May 2001) Conducted international surveys over the phone, translated surveys, worked with a team in a goal target environment.
CUSTOMER CARE Course in Dealing with Customers (1 month at EDS, London). Course in Marketing (1 month at Ronin Corporation, London). Course in Sales Techniques +Info (4 months at Acad. Euclidex, Seville).
LANGUAGES, TEACHING & I.T. Course in Translation (3 months at Ac. Campos, Seville). Certificate of English for Business +Info by the London Chamber of Commerce (5 months at International House, Seville). Course in Translation +Info (3 months at L.T. Trad., Seville). Course in Teaching Spanish as a Foreign Language +Info (2 months at International House, Seville). Certificate of Proficiency in English +Info by the University of Cambridge. (6 months at Wimbledon School of English, London). Course in Windows, Word, Excel and Access +Info (4 months at Arcabe Formación S.L., Seville).
Always happy and willing to learn new skills (currently learning to code using AI) . Love helping people. Passionate about technology, playing and creating video games, music and playing the piano +Info.
References available upon request.