Privacy Policy for CargoGuard Mobile App
LastUpdate: Â May 11, 2026Â
Welcome to CargoGuard LLC ("CargoGuard", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect the following types of information when you use our App:
We may collect personally identifiable information, including but not limited to:
Full name
Phone number
Profile information
Government-issued identification (if required)
Account credentials
Address information
We may automatically collect information about your device, including:
Device type and model
Unique device identifiers
Mobile network information
We may collect information about how you use the App, including:
Features accessed
screens visited
Session duration
Login activity
App interactions
Notification interactions
If permitted by you, we may collect precise or approximate location information to provide location-based services, delivery tracking,mapping features, or operational services.
You can disable location access at any time through your device settings.
The App may request access to:
Camera for capturing documents, profile images, POD (Proof of Delivery) images, or verification purposes
Photo gallery for uploading images and files
Device storage for saving or selecting documents
We only access this information with your permission.
We may send push notifications related to:
App updates
Delivery updates
Security alerts
Service notifications
You may disable notifications through your device settings.
2. How We Use Your Information
We use the collected information to:
Provide and maintain the App
Create and manage user accounts
Improve user experience
Provide customer support
Send notifications and updates
Verify identity and prevent fraud
Monitor app performance and analytics
Ensure app security and compliance
Detect rooted, jailbroken, or unsafe devices
Prevent unauthorized access or misuse
Comply with legal obligations
3. Data Sharing and Disclosure
We do not sell your personal information.
We may share information with:
Trusted third-party providers that help us operate the App, including:
Cloud hosting providers
Analytics providers
Notification services
Customer support services
These providers are contractually obligated to protect your information.
We may disclose information if required to:
Comply with legal obligations
Respond to lawful requests
Protect our rights and property
Prevent fraud or security threats
Protect users or the public
5. Third-Party Services
The App may use third-party services such as:
Firebase
Apple Push Notification Service (APNs)
Google Play Services
Analytics platforms
Cloud storage services
These third parties may collect information according to their own privacy policies.
6. Data Retention
We retain your information only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain security and fraud prevention
When data is no longer required, we securely delete or anonymize it.
7. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
Secure APIs
Authentication mechanisms
Access controls
Secure storage practices
Security monitoring
However, no method of electronic transmission or storage is completely secure.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
Access your personal data
Correct inaccurate information
Delete your information
Withdraw consent
Restrict or object to processing
Request data portability
Disable permissions from device settings
To exercise your rights, contact us using the information below.
9. Children's Privacy
Our App is not intended for children under the age of 13 (or the minimum legal age in your jurisdiction).
We do not knowingly collect personal information from children.
If we become aware that a child has provided personal data, we will take steps to remove such information.
10. International Data Transfers
Your information may be processed and stored in countries outside your country of residence where data protection laws may differ.
By using the App, you consent to such transfers where permitted by law.
11. Cookies and Tracking Technologies
Our App and related services may use cookies, SDKs, analytics tools, and similar technologies to:
Analyze usage
Improve functionality
Store preferences
Monitor performance
Enhance security
You may manage certain tracking preferences through device settings.
12. Account Deletion
You may request deletion of your account and personal information by contacting us at:
Email: support@mycargoguard.com
We may retain certain information where legally required or necessary for legitimate business purposes.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted within the App or on our website with an updated revision date.
Your continued use of the App after changes become effective constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Company Name: CargoGuard LLC
Email: support@mycargoguard.com
Phone: 901-255-0646
Address: Memphis, TN
15. Consent
By using the App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.