Last updated: August 29, 2026
CareXpert Partner ("we," "our," or "us") operates the CareXpert Partner mobile application designed for healthcare service providers, including doctors, home care nurses, ambulance drivers, and service managers. This Privacy Policy explains how we collect, use, and protect your information when you offer services through our platform.
1. Information We Collect
To verify credentials and match you with user requests, we may collect:
Personal & Professional Info: Full name, phone number, email address, profile picture, medical licenses, certifications, and service qualifications.
Background Verification Documents: National ID/Passport and professional certificates required for identity and background verification.
Real-time Location Data: Precise background and foreground location data to assign nearby service/emergency requests (such as ambulance dispatch or home nursing visits) and share live routing with clients.
Financial Details: Bank account or mobile financial service (MFS) details to facilitate payouts for completed services.
2. How We Use Provider Information
We use the collected data to:
Verify your eligibility, professional qualifications, and identity as a service provider.
Connect you with clients searching for nearby doctors, nurses, or emergency ambulance services.
Provide navigation assistance to service locations using real-time location.
Process service payments, track trip history, and maintain transaction records.
Maintain security, detect fraud, and ensure quality standards across the platform.
3. Data Sharing & Visibility
With Clients: Your name, profile photo, phone number, professional rating, and real-time location (when on an active duty/trip) are shared with clients who book your services.
With Infrastructure Providers: Essential services like Firebase and Google Maps APIs to enable app notification and route navigation.
We do not sell or rent your personal information to third parties.
4. Location Data Policy
CareXpert Partner collects location data to enable real-time job matching and emergency response routing, even when the app is running in the background while you are marked "Online" or "On-Duty".
5. Account Deletion & Data Rights
You may request access to, update, or permanently delete your partner account and associated personal data by contacting our support team at carexpertpartnersupport@gmail.com.
6. Contact Us
For any privacy-related inquiries or partner support, contact us at:
Email: carexpertpartnersupport@gmail.com