CareRoad is operated by CarePal Inc. If you created an account in the CareRoad app, you may request deletion of your account and associated data.
You can request account deletion in two ways:
In the CareRoad app
Go to the “Contact CareRoad” tab in the app and submit an account deletion request including the information listed below.
By email
You may also request deletion of your account by contacting:
support@careroad.ca
To help us identify your account, please include the following information in your request:
Your CareRoad username, if known
The email address associated with your CareRoad account
A short confirmation that you want your CareRoad account and associated data deleted
Example message:
Hello,
I would like to delete my CareRoad account and associated data.
Username: [your username]
Email address associated with the account: [your email]
Thank you.
Data that will be deleted
When your request is processed, we will delete or anonymize personal data associated with your CareRoad account, including where applicable:
profile information;
diagnoses or health-related interests you added;
connections with other users;
connection or membership requests;
messages, notifications, or content associated with your account, where technically possible and legally permitted;
images or files associated with your account, where applicable.
Data that may be temporarily retained
Some data may be temporarily retained if necessary for legitimate purposes, including:
security;
fraud or abuse prevention;
legal, regulatory, or accounting obligations;
dispute resolution;
temporary technical backups.
Such data will only be retained for as long as necessary for the applicable purpose.
We will process deletion requests within a reasonable period after receiving the information required to identify the account. A confirmation may be sent once the request has been processed.
For questions about account deletion or privacy, contact:
support@careroad.ca