Hybrid CSCW workshop for care workers, care technology developers and designers, policy makers, HCI practitioners, researchers, educators and students
This one-day workshop invites a diverse group of participants to explore the impacts of emerging technologies in care work. We are particularly interested in engaging practitioners of care professionals, policymakers, technology developers and designers, and representatives from interest organisations within the healthcare workforce.
Together, we will explore the role of emerging technologies in care work and envision a future of the care workforce integrated with technology-mediated care. Our aims are to develop responsible approaches for the future development of emerging technology in this space and collaboratively social dreaming of sustainable and ethical futures for the care workforce.
We invite you to participate! Share your work and perspectives, reflect on your practices in light of care work, and engage with others in the community. Submit a position contribution that describes the visions of how care work would evolve in the future with the influence of emerging technologies, including ideal scenarios and controversial cases, and debates on those future scenarios.
Care work, encompassing physical, emotional, and developmental support, is essential yet often undervalued reproductive labour within capitalist systems. Advancements in automation, robotics, AI, and mixed reality are poised to alter care work, raising questions to explore their roles in reshaping caregiving practice, the workforce, workplaces, and ecological care systems.
This workshop aims to challenge three dominant narratives surrounding emerging technology and future care work: technology as a solution to the care crisis, aggressive technology investment in the growing care economy, and overlook of the ‘end of (care) jobs’ in post-work discourse. Drawing on CSCW and HCI research, this workshop investigates the complex sociotechnical ecologies of care, envisioning future scenarios through participatory speculative design. By fostering dialogue among diverse participants, the workshop aims to explore the potential impacts of emerging technologies on care work, with a focus on holistic employee wellbeing, worker rights, equity, ethical integration, and socio- economic dynamics.
Date:
9th November 2024
Time
TBD
Duration
6 hours
Submission deadline
23 October 2024
Notification of acceptance
31 October 2024
Info on registration fees
To be announced
Exploration of care work encompasses caregiving practice, and the daily realities of the workforce regarding care worker rights, equality, power dynamics, and holistic well-being. It also considers the broader institutional, infrastructural, and societal contexts that address socio-economic disparities, alleviate the production-reproduction divide, or maximise worker autonomy. Below, we outline several themes to explore the complexity of emerging technologies and reimagine their role in transforming current care practices and systems
Embracing ecologies of care work
This theme delves into the intricate way technology intersects with the evolving landscape of care work, reshaping traditional definitions and categories across diverse care ecologies. It examines how technology can enhance collaboration among care workers and foster meaningful connections with care recipients, ultimately improving care practices through shared experiences and reflection. Recognising that care is fundamentally rooted in relationships, we will explore how technology influences not only care delivery but also the connections between care workers, stakeholders, and the broader service ecosystem. Additionally, we will broaden our understanding of care by considering various experiences and ways of materialising care in diverse settings, including community building, retirement spaces, hospitals, long-term care, daycare centres, and online platforms
Ethical practice in work
This theme will enable participants to consider the ethical pitfalls of technology- mediated care within the workplace and map the considerations for the development of responsible and safe technology for mediation of care within care work. It deals with the questions: How to design care technologies to support ethical decisions or practice in care work across multiple dimensions and levels (including micro/personal, meso/institutional, and macro/societal)?
Job sustainability
This theme focuses on the sustainable implications of technology within care workforces, emphasising growth, well-being, and worker rights. It examines how the social dimensions of care work, such as employment structures, skill training, and promotion pathways, interplay with the introduction of innovative technologies. Additionally, by framing care work within a neoliberal capitalistic mechanism, this theme prompts the exploration of disparities related to class, race, and gender, as well as the dynamics of global immigration.
Distinct challenges and values of co-design with care workers
Care work, characterised by sustained, intricate tasks with often delayed or intangible outcomes, can lead to exhaustion, lack of fulfilment, and self-doubt among caregivers. Co-design offers a vital opportunity to empower care workers, leveraging their unique capabilities and contributions to enhance the overall care ecosystem. This theme calls for discussions on the distinct challenges and values of co-design in care settings, such as making work outcomes more visible and adapting co-design tools for high-intensity environments. Recognising care workers as creative technologists , self-organising actors, and skilled caregivers, this theme aims to empower workers in designing and adapting technologies, enabling informed decisions about their own well-being and the care they provide.