Frequently Ask Questions (FAQ)

Our lessons are scheduled based on your availability. Simply let us know your preferred days and times, and we'll match you with a coach whose schedule fits yours.

Lessons can be arranged as early as 7:00 AM and as late as 9:00 PM, subject to your condominium pool's operating hours and coach availability.

Lesson fees are billed in 4-lesson packages. Once you have completed your current 4-lesson package, we will issue an invoice for the next 4 lessons to continue your classes. 

Private 1-to-1 Lessons

If you're unable to attend due to illness or other reasons, please inform your coach at least 2 hours before your lesson. Your lesson will be rescheduled to another available date at no additional charge.

Group Lessons

• Group lessons will continue as scheduled, even if one or more students are absent.

• If you're unable to attend:

  • • Students with a valid medical certificate (MC) will only be charged a 50% cancellation fee.

    • Female students experiencing period cramps are entitled to one (1) menstrual leave per calendar month without the need to provide an MC. A 50% cancellation fee will apply.

• Without a valid MC, or if the monthly menstrual leave has already been used, the full lesson fee will be charged.

• The cancellation fee helps cover the coach's reserved time and your place in the class, while ensuring group lessons can continue smoothly for the remaining students.

• If all students are unable to attend and notify the coach at least 2 hours before the lesson, the lesson will be rescheduled as a make-up lesson at no additional charge.

Yes. Lessons will still be conducted during the 5th week of the month.

Yes we can!  Just let us know where is the location.

We welcome students of all ages, from 2 years old to seniors.

Our lessons are tailored to each student's age, confidence level, and ability, whether you're introducing your toddler to the water, learning to swim as an adult, or building confidence later in life.

It's never too early to start building water confidence, and it's never too late to learn to swim! 

Everyone learns at a different pace, so there's no fixed number of lessons. The time it takes depends on factors such as your age, confidence in the water, previous experience, and how regularly you attend lessons.

Some students gain basic water confidence within a few lessons, while others may take longer to swim independently. Your coach will tailor each lesson to your progress and help you achieve your goals at a pace that's comfortable for you.

Our focus is on building safe, confident, and lifelong swimming skills, rather than rushing through the learning process. 

You may visit our Terms & condition page in the website.

Yes! You can request for a Male/Female coach at no additonal charge! 

Absolutely. Many of our students start with little or no confidence in the water. Our coaches will guide you at a comfortable pace and help you build confidence step by step. 

It is safe to swim during your period. Water pressure may temporarily reduce menstrual flow, and many swimmers use a tampon or menstrual cup for added comfort. If you are not feeling comfortable, you may arrange to reschedule your lesson with your coach, subject to our make-up lesson policy. 

No worries! We understand that work, holidays, and personal commitments can come up. Simply let us know in advance, and we'll do our best to accommodate your schedule.

If you need to pause your lessons for a few weeks, we can place your lessons on hold for a short period, subject to our Lesson Slot Reservation & Temporary Break Policy in our terms & conditions. Once you're ready to resume, we'll arrange your remaining lessons based on coach availability.

Yes! We offer a trial lesson at a 1 lesson rate (45 minutes), so you can experience our coaching style and determine if our lessons are the right fit for you before committing to a 4-lesson package.

If you decide to continue after the trial, you can simply sign up for a 4-lesson package and continue your swimming journey with us.

Yes! We offer flexible scheduling for students who are unable to commit to a fixed weekly timeslot.

Simply purchase a 4-lesson package, and you can arrange each lesson on a weekly basis according to both your availability and your coach's availability. This option is ideal for those with shift work, frequent travel, or changing schedules.

Please note that lesson timings are subject to coach availability, so we recommend booking in advance whenever possible.

Yes, lessons will proceed on official public holidays unless the client cancels at least 24 hours in advance. CapySwim will send a reminder beforehand to confirm attendance.

If the client opts not to attend, the lesson will be carried forward as a make up lesson.

If parents or students are not satisfied after the first lesson, CapySwim will gladly arrange a replacement coach, subject to availability.

Yes. Certificates are awarded based on demonstrated competency, as assessed by the coach according to CapySwim’s standards. You may reach out to the admin for more information.

We recommend taking two lessons per week every month to ensure consistent improvement.

Coaches will safely dismiss students at the end of each lesson. For safety reasons, coaches cannot supervise students beyond the scheduled lesson time. Parents or guardians must pick up their children promptly. If they are not present, the coach will contact them immediately.

All updates regarding cancellations, weather conditions, or schedule changes will be communicated via WhatsApp. Each class group includes CapySwim management, the coach, and the parent/guardian. Please ensure your contact number is accurate and reachable at all times.

Our coaches will assess the swimmer during the first lesson and recommend the most appropriate level based on ability and learning pace.