Disclaimer and Liability Waiver

Capps Custom Detailing – Liability Waiver & Service Agreement

By requesting or accepting services from Capps Custom Detailing, the customer (“Client”) acknowledges, understands, and agrees to the following terms and conditions:

1. Assumption of Risk

The Client understands that while all reasonable care will be taken during the cleaning and detailing process, there are inherent risks associated with washing, vacuuming, shampooing, polishing, and handling vehicles. These risks may include, but are not limited to, minor scratches, water spotting, clear coat sensitivity, trim discoloration, or the worsening of pre‑existing conditions.

2. Release of Liability

The Client releases and holds harmless Capps Custom Detailing, its owner, agents, and affiliates from any and all liability, claims, damages, or losses arising from or related to the services provided, except in cases of proven gross negligence or willful misconduct.

3. Pre‑Existing Conditions

The Client confirms that all known damage, defects, or concerns have been disclosed prior to service. This includes but is not limited to:

• Clear coat failure

• Oxidation

• Scratches, dents, or chips

• Loose trim or emblems

• Interior stains, tears, or worn materials

• Electrical issues, aftermarket wiring, or accessories

Capps Custom Detailing is not responsible for damage resulting from undisclosed or unstable pre‑existing conditions.

4. Personal Belongings

The Client agrees to remove or secure all personal items before service. Capps Custom Detailing is not responsible for loss, damage, or misplacement of items left inside the vehicle.

5. Water, Power, and Working Conditions

Mobile detailing is weather‑dependent. Services may be delayed, rescheduled, or modified due to:

• Rain, wind, extreme heat, or cold

• Unsafe or unsuitable work environments

• Lack of adequate space to perform services

A 10% discount is applied when the Client provides access to power and water. Off‑grid service is available at full price.

6. Payment & Satisfaction Window

Payment is due upon completion of service. A 10% card processing fee applies to all card transactions. No checks are accepted.

If the Client is dissatisfied with any part of the service, they must notify Capps Custom Detailing within 24 hours so a resolution can be discussed. After 24 hours, all work is considered accepted.

7. Media & Photography Consent

Capps Custom Detailing may request permission to photograph the vehicle before, during, or after service.

• No photos will be posted publicly without the Client’s verbal approval.

• The Client may approve or decline photo use at any time.

8. Aftermarket Parts & Modifications

Capps Custom Detailing is not responsible for damage to aftermarket parts or accessories that are loose, improperly installed, or sensitive to water or chemicals, including but not limited to:

• Light bars, wiring, or underglow

• Vinyl wraps or decals

• Custom paint

• Non‑OEM trim or clips

• Seat covers or floor mats

9. Age & Condition of Vehicle

Older vehicles or vehicles with high mileage may have fragile materials, brittle plastics, or weakened clear coat. The Client acknowledges that normal cleaning may expose or worsen age‑related wear.

10. Chemical Sensitivity & Results Disclaimer

The Client understands that:

• Some stains, odors, or defects cannot be fully removed.

• Paint enhancement and polishing improve gloss but do not guarantee full correction.

• Results vary based on the condition of the vehicle.

Capps Custom Detailing does not guarantee perfection—only professional, honest, and high‑quality service.

11. Acceptance of Terms

By scheduling, requesting, or accepting services from Capps Custom Detailing, the Client acknowledges that they have read, understood, and agreed to all terms in this Liability Waiver & Service Agreement. Acceptance of service constitutes full agreement.