Managing a hotel reservation is simple with Capital One Travel. Whether you need to cancel a booking, understand refund policies, or make adjustments to your stay, knowing the available options can help you handle your reservation with confidence.
If you need to cancel a hotel booking made through Capital One Travel, you can usually request a cancellation directly from your account. Follow these steps to get started:
Sign in to your Capital One Travel account.
Open the menu and navigate to the My Trips section.
Select the hotel reservation you want to cancel.
Choose the Cancel Hotel Reservation option and follow the on-screen instructions.
Since each hotel has its own cancellation policy, it’s important to review the terms before submitting your request. You can find these details in your booking confirmation email or within your trip information under the restrictions section.
Once your cancellation request is processed, you will receive a confirmation email with the final status.
Capital One Travel does not directly modify existing hotel reservations. If your booking is refundable, the usual process is to cancel the current reservation and then make a new booking with updated details.
Keep in mind that all changes depend on hotel availability, and some properties may charge cancellation or modification fees based on their individual policies.
If your cancellation qualifies for a refund, the amount is typically returned to the original payment method within one or two billing cycles.
Refunds are processed based on how you originally paid:
Rewards only: The full refund is returned as travel rewards.
Credit card only: The refund is credited back to your card account.
Mixed payments: Refunds are divided between rewards and your credit card in the same proportion as your original payment.
Travel credits: If you used travel credits, they are usually returned as future travel credits for later use.
If you want to stay longer, you can usually create an additional reservation at the same hotel, depending on availability. In some cases, the hotel may be able to link both bookings so you can remain in the same room without interruption.
For security reasons, the primary name on a hotel reservation cannot typically be changed through Capital One Travel. However, some hotels may allow an additional guest name to be added.
If you need to add a name, you can contact Capital One Travel support with your confirmation number. They may coordinate directly with the hotel to request the update. The guest checking in must still present valid identification and a credit card for any incidental charges.
Managing hotel bookings through Capital One Travel is straightforward when you understand the cancellation rules, refund policies, and hotel-specific terms. Reviewing your reservation details carefully and acting early can help you avoid unexpected fees and ensure a smooth travel experience.