Learn how to quickly report a lost or stolen Capital One card to protect your account. Follow our simple steps to block your card and get a replacement fast.
Immediately call Capital One’s customer service or use the mobile app to report your lost or stolen card.
Provide your personal details to verify your identity.
Ask the representative to block or freeze your card to prevent unauthorized use.
Request a replacement card with a new number and delivery address.
Update any automatic payments linked to your old card once you receive the new one.
Monitor your account for any suspicious activity regularly.
Q1: What number do I call to report a lost Capital One card?
You can find the number on Capital One’s website or the back of your card. There is also an emergency number available 24/7.
Q2: Can I report a lost card using the Capital One mobile app?
Yes, the mobile app lets you report your lost or stolen card quickly and request a replacement.
Q3: How long does it take to get a replacement card?
Typically, a new card arrives within 7 to 10 business days, but expedited shipping may be available.
Q4: Will I be responsible for unauthorized charges?
Capital One has zero fraud liability, so you won’t be responsible for charges you didn’t make.
Q5: What if I find my lost card after reporting it?
If you find your card after reporting it lost, do not use it. The old card is deactivated, and you should use your new replacement card.