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Need Help with ConexED
Need Help with ConexED
ConexED Support Center
ConexED Support Center
Here is helpful information on how to use the tools and features of ConexED using the ConexED Support Center. To report a technical issue, users should contact ConexED by submitting a Support Ticket to ConexED's Support Team.
There are two ways to access ConexED's Support Team
Go online and access their support page.
From your ConexED dashboard, open the ConexED Support Center by clicking the Help Center Button on the left navigation panel.
In the print screen to the right, the Help Center Button is circled in red.
Help and Feedback Button
From inside a ConexED Café or Classroom, open the ConexED Support Center by clicking the Question Mark Icon is located on the top right side of the toolbar.
In the print screen to the right, the Question Mark Icon is circled in red.
Submitting the Support Ticket for Technical Support
Submitting the Support Ticket for Technical Support
If you encounter a technical issue that requires assistance from a ConexED technical specialist, submit a support ticket and be contacted by a support specialist.
At the top of the ConexED Support Center page, click submit a ticket.
Complete the new case form and click Create Case.
A ConexED Support Specialist will contact you during business hours: Monday-Friday 9AM-5PM MT.
Please be sure to check their status page for any potential outages.
If you are experiencing technical issues, please put in a ticket with ConexED's tech support.
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