Method 1. Procedure To Clean The Paper Feed Roller
* For Windows
First, make sure your printer is turned on. After that, if there is any paper left from the back tray, remove it.
After that, open the Printer Properties dialog box using a procedure that may differ according to your operating system.
First of all, completely press the Windows and X keys from your keyboard.
Then, type “control panel” in the search box and press the Enter key.
Next, select “Devices and Printers”.
As a result, the Devices and Printers window will appear on your screen.
Right-click on your list of printers and select “Printing Preferences” from the menu that appears.
Next, click on the Maintenance tab and then the “Roller Cleaning” tab.
Next, you need to confirm the message and click on the “OK” tab.
As a result, the paper feed roller will rotate when cleaned.
Next, you need to make sure that the paper feed roller stops rotating. Then, when the message appears, load three or more sheets of A-4 size plain paper in portrait orientation into the rear tray. Here, you have to set the paper thickness lever to the right.
Then, confirm the message displayed and click the “OK” button.
As a result, paper loaded into the printer will feed through the printer and can be ejected. It is recommended not to perform any other operations when cleaning the paper feed roller.
Finally, you have to confirm the message displayed and click on the “OK” tab.
If you are still facing this problem, then turn off the printer, unplug the power plug. After that, wipe the paper feed roller on the inside right side of the rear tray with a damp cotton swab. Then, twirl the roller by hand as you clean it. Do not touch the paper feed roller with your fingers, twist it with a cotton swab.
For Mac
First, make sure your printer is turned on. After that, if there is any paper left from the back tray, remove it.
Then, slowly open the paper output tray, and expand to open the output tray extension.
After that, open Canon Printer IJ Utility.
For that, open “System Preferences” and click on “Print & Fax”. Next, select your printer name in Printers and click “Open Print Queue”. Now, click on the Utility/Printer Setup icon. Then, select your printer name in the product list and click “Maintenance.”
After that, you need to clean the paper feed roller. For that, make sure Cleaning is selected in the pop-up menu. Then, click on “Roller Cleaning”. Now, select the source of the paper to clean. Next, click “OK”. As a result, the paper feed roller will spin as it is cleaned.
Next, you need to make sure that the paper feed roller stops rotating. Then, when the message appears, load three or more sheets of A-4 size plain paper in portrait orientation into the rear tray. Here, you have to set the paper thickness lever to the right.
Then, confirm the message displayed and click the “OK” button.
As a result, paper loaded into the printer will feed through the printer and can be ejected. It is recommended not to perform any other operations when cleaning the paper feed roller.
Finally, you have to confirm the message displayed and click on the “OK” tab.