Welcome to Canoe VPN! We take your privacy very seriously and are committed to protecting your personal information and data security when using our apps. This Privacy Policy details how Canoe VPN collects, uses, stores and protects your data, and explains the privacy rights you have. By using our services, you agree to the terms of this Privacy Policy.
1. Scope of Information Collection
Canoe VPN only collects necessary data related to the operation of the service during the provision of services. We will not actively collect any personal information that can directly identify you. The types of data we collect are as follows:
1.1 Connection and performance data
Server selection and connection duration: Record the location of the server you are connected to and the duration of use to help improve server performance and optimize connection speed.
Data usage: Record the amount of data transmitted for traffic management and performance improvement.
1.2 Device information
We may collect technical information related to the device, including device type, operating system version, application version, etc., to ensure service compatibility and support problem diagnosis.
1.3 Application usage
We may collect information about how you use Canoe VPN, such as application startup frequency, function usage, etc. This data helps us optimize product experience and improve service quality.
2. How we use the collected information
Canoe VPN will only use the collected data for the following specific purposes:
Service optimization: Analyze server load and connection status to optimize VPN server performance and enhance user experience.
App performance improvement: Based on app usage, improve functions, fix potential problems, and provide you with a smoother user experience.
Customer support: When you contact our support team, we may need device information or connection information to solve your problem more quickly and effectively.
We will not associate your browsing history, DNS queries, application data or other Internet activity data with your identity or record it in any logs.
3. Log policy
Canoe VPN strictly adheres to a no-log policy. We do not record, store or track your Internet activities, including the IP addresses visited, the content visited, DNS query records, etc. Our no-log policy is designed to protect your privacy and make your online activities completely anonymous.
4. Sharing and disclosure of information
We will not sell, rent or share your personal information with third parties. Information may be disclosed only in the following special circumstances:
Legal requirements: We may disclose necessary information when required by laws and regulations, or when we receive valid requests from law enforcement agencies, but we will not disclose any user activities or connection content.
Business transfer: If Canoe VPN undergoes a business merger, acquisition, reorganization, etc., user data may be transferred to the new business entity. However, before the transfer, we will take reasonable measures to ensure that the new entity complies with the same data protection standards as this Privacy Policy.
Service providers: To provide and support our services, we may cooperate with certain service providers, but we will ensure that these service providers comply with privacy protection measures consistent with this Privacy Policy.
5. Data storage and security
Canoe VPN uses advanced encryption technology to ensure the security of data during transmission and takes technical measures to prevent unauthorized access, disclosure or tampering.
Data encryption: We use encryption technology when transmitting data to ensure that your connection is secure and anonymous.
Storage security: We store data on secure servers and only temporarily use relevant data for data analysis, support services or application improvements.
Data retention period: We retain information only for the time necessary to provide services. Data such as application usage will be cleared regularly to ensure the privacy of your data.
6. Your rights
According to relevant data protection laws and regulations, you have the following rights:
Right of access: You have the right to request to view the information we hold about you.
Right of correction: If the information is incorrect, you can request to correct the relevant information.
Right of deletion: You can request to delete your personal information to the extent permitted by applicable law.
Right of restriction: In some cases, you can request to restrict the processing of your information.
If you wish to exercise these rights, please contact us through the support function in the application or by email. We will respond to your request within the time limit prescribed by law.
7. Children's privacy
Canoe VPN's services are not intended for children under the age of 13. We will not intentionally collect or store personal information of children under the age of 13. If we find that such information has been collected inadvertently, it will be deleted immediately.
8. Changes to the Privacy Policy
We may update this privacy policy based on service improvements, legal requirements, etc. We will inform you of any major changes through application notifications or emails. It is recommended that you review this privacy policy regularly to learn about the latest privacy protection measures.
9. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at the following contact details:
Email: intelligamapp@gmail.com