Privacy Policy

Last updated: January 2025

1. Introduction

Welcome to the website of The Woods Cannabis – Aurora & Newmarket (referred to as “we”, “our”, “us”, or “The Woods”). We value your privacy, and this Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and/or interact with our services (including in-store and delivery transactions) at our Aurora & Newmarket location (16015 Bayview Ave Unit B2, Building B, Aurora, ON L4G 3L4 Canada) and any affiliated websites.
By using our website or services, or by providing your information to us, you consent to the practices described in this policy.

2. What personal information we may collect

We may collect the following types of personal information when you interact with us:

• Contact details: name, email address, phone number, delivery address.
  
  

• Account information: user name/login, password, membership card details.
  
  

• Transaction details: products purchased, delivery requests, payment method (note: we do not store full credit card data unless required for billing).
  
  

• Usage data: information about how you use our website (pages visited, times, IP address, browser type, referrer).
  
  

• Communications: any messages you send us (via email, contact forms, or chat) and our replies.
  
  

• Age or verification data: as a cannabis retailer in Ontario, we may collect age verification or identification to comply with legal requirements.
  
  

• Marketing preferences: whether you consent to receive promotional offers, newsletters, or other marketing communications.
  
  

3. How we use your personal information

We use your personal information for the following purposes:

• To process and fulfil your orders (including delivery) and manage your account.
  
  

• To verify age and legal eligibility to purchase cannabis as required by law.
  
  

• To provide customer support and reply to your inquiries.
  
  

• To improve our website, services, product selection, and delivery operations.
  
  

• To send you marketing communications if you have consented, such as promotions, newsletters, new product notices (you may opt-out at any time).
  
  

• To comply with legal, regulatory or licensing obligations applicable to cannabis retailers in Ontario.
  
  

• To detect, prevent and respond to fraud, misuse, or other illegal activities.
  
  

4. How we disclose or share your information

We may share your personal information in the following circumstances:

• With our service providers who assist us with website hosting, payment processing, delivery logistics, shipping, data analytics, marketing and other business operations. These providers are contractually obligated to safeguard your information.
  
  

• With regulatory or governmental authorities, law enforcement, or licensing bodies when required by applicable laws or regulations (e.g., age verification, reporting obligations).
  
  

• With our affiliates or other business partners, if you have provided consent and such sharing is disclosed at the time.
  
  

• In connection with a business transaction — such as a sale, merger, acquisition, reorganisation, or asset transfer — in which case personal information may be transferred as part of the business assets.
  
  

• In aggregated or anonymised form (so that it is no longer personally identifiable) for reporting or analytic purposes.
  
  

5. Cookies, tracking and analytics

We (and our authorised third-party service providers) use cookies, web beacons, pixel tags, and similar technologies on our website to:

• Remember your preferences and past actions (e.g., signed in status, items in cart).
  
  

• Understand how users navigate our site and improve its performance and content.
  
  

• Deliver targeted marketing or advertising (where permitted).
  You can adjust your browser settings to refuse or alert you when cookies are being used. Please note that refusing cookies may affect certain features of our website.
  
  

6. Data retention

We will retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law, whichever is longer. This includes retaining information for legal, tax or accounting purposes, and in the event of pending or actual claims or litigation.

7. Security of your information

We take commercially reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include secure servers, encryption, access controls, and employee training.
However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Your rights and choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you and request a copy.
  
  

• Request correction of inaccurate or incomplete personal information.
  
  

• Request deletion of your personal information (subject to legal or licensing retention requirements).
  
  

• Withdraw or modify your consent for marketing communications.
  
  

• Object to or restrict certain processing of your personal information.
  To exercise these rights, please contact us using the details in Section 12 below. We will respond within a reasonable timeframe and may require verification of your identity before processing the request.
  
  

9. Third-party links and services

Our website may contain links to third-party websites (e.g., social media, payment gateways, delivery partners). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

10. Children and minors

Because we operate a cannabis retail business, you must be of legal age under provincial law (Ontario) to purchase or use our products and services. We do not knowingly collect personal information from minors for the purpose of selling cannabis. If we become aware that we have inadvertently collected the information of a minor, we will take steps to delete it as soon as feasible.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Last updated” date at the top. We encourage you to check this page periodically for updates. Your continued use of our website or services after changes constitutes your acceptance of the revised policy.

12. Contact us

If you have any questions, concerns or requests regarding this Privacy Policy or our privacy practices, please contact us at:
The Woods Cannabis – Aurora & Newmarket
16015 Bayview Ave Unit B2, Building B
Aurora, ON L4G 3L4, Canada
Phone: 905-727-2020
Email: bayview@thewoodscannabis.ca