# Privacy Policy for Candle Close
**Last Updated: September 27, 2024**
## Introduction
Candle Close ("we," "our," or "us") operates the Candle Close mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our education platform.
By using our Service, you agree to the collection and use of information in accordance with this policy.
## Information We Collect
### Personal Information
- **Name and Contact Information**: First name, last name, phone number, and email address
- **Account Information**: User profile data, preferences, and settings
- **Authentication Data**: Firebase authentication tokens and device identifiers
### Usage Information
- **Course Progress**: Your progress through courses and lessons
- **Learning Analytics**: Time spent on lessons, completion rates, and engagement metrics
- **Device Information**: Device type, operating system, browser information, and IP address
- **App Usage**: Features used, pages visited, and interactions with the app
### Payment Information
- **Transaction Data**: Course purchases, payment amounts, and transaction IDs
- **Payment Method**: Processed securely through Cashfree payment gateway
- **Note**: We do not store credit card details or sensitive payment information
### Technical Information
- **Log Data**: Server logs, error reports, and performance metrics
- **Cookies and Similar Technologies**: Used to enhance user experience and analyze usage patterns
- **Firebase Analytics**: Anonymous usage statistics and app performance data
## How We Use Your Information
### Primary Purposes
- **Service Delivery**: Provide access to courses, lessons, and educational content
- **Account Management**: Create and maintain your user account
- **Course Access**: Track your progress and provide personalized learning experiences
- **Payment Processing**: Process course purchases and manage subscriptions
- **Customer Support**: Respond to inquiries and provide technical assistance
### Secondary Purposes
- **Service Improvement**: Analyze usage patterns to enhance our platform
- **Personalization**: Recommend relevant courses and content
- **Communication**: Send important updates, notifications, and promotional content
- **Analytics**: Understand user behavior and optimize app performance
- **Security**: Protect against fraud, abuse, and unauthorized access
## Information Sharing and Disclosure
### We Do Not Sell Personal Information
We do not sell, trade, or rent your personal information to third parties.
### Limited Sharing
We may share your information only in the following circumstances:
#### Service Providers
- **Payment Processing**: Cashfree for secure payment processing
- **Cloud Services**: Firebase for authentication, database, and analytics
- **Content Delivery**: CDN providers for video content delivery
- **Customer Support**: Third-party support tools and services
#### Legal Requirements
- **Legal Compliance**: When required by law or legal process
- **Safety and Security**: To protect our rights, property, or safety
- **Business Transfers**: In connection with mergers, acquisitions, or asset sales
#### With Your Consent
- **Explicit Permission**: When you explicitly consent to sharing
- **Public Features**: Information you choose to make public
## Data Security
### Security Measures
- **Encryption**: All data is encrypted in transit and at rest
- **Access Controls**: Strict access controls and authentication
- **Regular Audits**: Security assessments and vulnerability testing
- **Secure Infrastructure**: Industry-standard security practices
### Data Retention
- **Account Data**: Retained while your account is active
- **Course Progress**: Stored to maintain your learning history
- **Payment Records**: Retained for accounting and legal compliance
- **Analytics Data**: Anonymized and retained for service improvement
## Your Rights and Choices
### Access and Control
- **Account Settings**: Update your profile and preferences
- **Data Access**: Request a copy of your personal data
- **Data Correction**: Update or correct inaccurate information
- **Data Deletion**: Request deletion of your account and data
### Communication Preferences
- **Email Notifications**: Opt-out of promotional emails
- **Push Notifications**: Manage notification settings in your device
- **Marketing Communications**: Unsubscribe from marketing messages
### Data Portability
- **Export Data**: Request your data in a portable format
- **Account Transfer**: Transfer your account to another service (where technically feasible)
## Children's Privacy
### Age Requirements
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
### Parental Controls
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
## International Data Transfers
### Global Operations
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.
### Data Protection
We comply with applicable data protection laws and implement appropriate technical and organizational measures.
## Cookies and Tracking Technologies
### Types of Cookies
- **Essential Cookies**: Required for basic app functionality
- **Analytics Cookies**: Help us understand app usage and performance
- **Preference Cookies**: Remember your settings and preferences
- **Marketing Cookies**: Used for targeted advertising (with consent)
### Cookie Management
You can control cookie settings through your browser or device settings. Note that disabling certain cookies may affect app functionality.
## Third-Party Services
### Integrated Services
Our app integrates with third-party services:
- **Firebase**: Authentication, database, and analytics
- **Cashfree**: Payment processing
- **YouTube**: Video content delivery
- **Google Analytics**: Usage analytics
### Third-Party Privacy
These services have their own privacy policies. We encourage you to review their privacy practices.
## Changes to This Privacy Policy
### Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- **In-App Notification**: Prominent notice within the app
- **Email Notification**: Email to your registered address
- **Website Update**: Updated policy posted on our website
### Effective Date
Changes will be effective immediately upon posting unless otherwise specified.
## Contact Information
### Privacy Questions
If you have any questions about this Privacy Policy or our data practices, please contact us:
**Email**: support@candleclose.in
**Subject Line**: Privacy Policy Inquiry
### Data Protection Officer
For data protection concerns, please contact our Data Protection Officer at support@candleclose.in
### Response Time
We will respond to your inquiry within 30 days of receipt.
## Compliance and Standards
### Applicable Laws
This Privacy Policy complies with:
- **General Data Protection Regulation (GDPR)**
- **California Consumer Privacy Act (CCPA)**
- **Personal Data Protection Act (PDPA)**
- **Other applicable privacy laws**
### Industry Standards
We follow industry best practices for data protection and privacy.
## Consent and Agreement
### Acceptance
By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
### Withdrawal of Consent
You may withdraw your consent at any time by contacting us or deleting your account. Note that withdrawal may limit your ability to use certain features of our Service.
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**Candle Close Education Platform**
**Email**: support@candleclose.in
**Website**: candleclose.in
**Last Updated**: September 27, 2024
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*This Privacy Policy is effective as of the date listed above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.*