Effective Date: October 12, 2025
Entity: CandAI, LLC
Contact: Support@teamcandai.com
Governing Law: State of New York, United States
CandAI (“we,” “our,” or “us”) is operated by CandAI, LLC, a New York limited liability company.
We are committed to protecting your privacy and ensuring transparency about how we collect, use, and share information when you use the CandAI mobile application and related services (“App”).
By using CandAI, you consent to the practices described in this Privacy Policy.
We collect information to provide, improve, and personalize the CandAI experience.
Email address and username — used for account setup, communication, and authentication.
Payment details — processed securely through Stripe or App Store / Google Play; CandAI does not store card data.
Device model, operating system, app version, crash logs, and diagnostic data.
IP address and general location (country-level) for analytics and performance optimization.
In-app activity, feature usage, and session duration (collected via Firebase Analytics when enabled).
Aggregated, anonymized data to analyze trends and improve performance.
Inputs, messages, prompts, charts, or screenshots submitted through the app.
Such data may be transmitted to OpenAI for generating responses, but we do not use it to personally identify users.
We use collected data to:
Operate, maintain, and improve the CandAI app.
Deliver AI-powered educational and trading simulations.
Manage subscriptions, payments, and customer accounts.
Communicate updates, offers, and support.
Ensure security, detect misuse, and comply with legal obligations.
We do not sell your personal data.
For users in the European Economic Area (EEA), the lawful bases for processing include:
Contractual necessity: To provide the app and services you requested.
Legitimate interests: To improve services, prevent fraud, and maintain security.
Legal obligation: To comply with applicable financial or tax laws.
Consent: For optional communications or analytics (where applicable).
We share data only when necessary to operate the app or comply with the law.
Below are the main third parties we work with:
Third Party
Purpose
Data Shared
OpenAI, L.L.C.
AI processing of user inputs to generate responses
Text or content submitted via chat or lessons
Stripe, Inc.
Secure subscription and payment processing
Payment info, email, billing details
Superwall, Inc.
Manages paywall, subscription logic, and premium access
User ID, subscription tier
Firebase (Google LLC)
Analytics, crash logs, and usage data (planned integration)
Device & app usage metrics
All third parties are bound by their own privacy policies and data security commitments.
Your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.
We take reasonable steps to ensure that data transfers comply with applicable laws, including the use of Standard Contractual Clauses (SCCs) under GDPR.
We retain your information only as long as needed to:
Provide and maintain your account;
Fulfill legal or tax obligations; or
Resolve disputes and enforce agreements.
You may request deletion of your data at any time by contacting Support@teamcandai.com.
We employ administrative, technical, and physical safeguards to protect your data, including:
Encrypted network communications (HTTPS/TLS)
Secure access controls and authentication
Regular monitoring for unauthorized access
No system is completely secure, but we work to protect your data to the highest reasonable standard.
CandAI uses artificial intelligence tools to process text or user inputs for educational and interactive purposes.
AI responses are generated automatically and are not used for user profiling or decision-making beyond delivering app functionality.
You have the right to:
Access, correct, or delete your personal data;
Request a copy of your stored data;
Withdraw consent to processing (where applicable).
Contact Support@teamcandai.com to exercise these rights.
California users have the right to:
Know what personal data is collected and shared;
Request deletion of personal data;
Opt out of data sale (CandAI does not sell personal data);
Non-discrimination for exercising these rights.
EU/EEA users have additional rights to:
Object to processing based on legitimate interests;
Request data portability;
Lodge a complaint with a supervisory authority.
CandAI is intended for users aged 13 and older.
We do not knowingly collect personal data from children under 13.
If such data is discovered, it will be deleted promptly.
In the unlikely event of a data breach affecting your personal information, we will:
Notify affected users within a reasonable timeframe;
Report to relevant data protection authorities if required by law;
Take all necessary measures to mitigate potential harm.
We may update this Privacy Policy periodically.
If material changes occur, we will notify users through in-app alerts or email.
Continued use of the app after updates constitutes acceptance of the revised policy.
This Privacy Policy and any related disputes shall be governed by the laws of the State of New York, United States, without regard to conflict-of-law principles.
For privacy concerns, data requests, or general inquiries, contact:
📧 Support@teamcandai.com
🏢 CandAI, LLC — New York, United States