How to Cancel Best Buy Geek Squad Protection Plan?

Canceling your Best Buy Geek Squad Protection Plan is easy if you follow the right steps. This guide will help you understand the process so you can cancel without any hassle.

There are several ways to cancel your protection plan, and they work for any tech item you bought from Best Buy, including phones, laptops, and more. 

Before canceling, check if your device is still in good condition. If it’s working well, you may want to keep the protection plan.  

There are many ways to cancel your Geek Squad protection plan, including online, by phone or at the nearby store. 

• Log in to your Best Buy account.

• Go to your Account Home Page.

• Click on the Support tab, then select Total Tech Support.

• On the left side, click Manage Your Membership under "Your Account".

• Find the subscription you want to cancel and turn off auto-renew.

• If you want to cancel right away, you'll be given a phone number to call for the final steps.

• Step 1: Gather your information

  • Find your original receipt(s) and Protection Plan (GSP) contract.

  • You’ll need details like the plan number (GSP #), item number, purchase date, and store number.

  • If you lost the receipt, call Geek Squad at 1-888-BESTBUY (1-888-237-8289) , they may still assist you if you have key info.

• Step 2: Call Geek Squad

  • Dial 1-888-BESTBUY (1-888-237-8289).

  • Tell them “protection plan” and “cancel my plan” when prompted.

  • If you're calling from your registered phone number, the system may cancel it automatically.

• Step 3: Request cancellation

  • Tell the representative you want to cancel your plan.

  • Provide the required information.

  • If they try to convince you to keep it, calmly repeat that you want to cancel.

• Step 4: Ask about a refund

  • Request your pro-rated refund amount (if eligible).

  • Paid in full? You’ll get a refund for unused time (minus any service costs).

  • Paying monthly? The plan will end after your current billing cycle.

• Step 5: Get confirmation

  • Ask for a confirmation number or email.

  • Write down the date, time, and name of the representative.

  • Keep this info until the cancellation and refund are processed (can take up to 60 days).

  • If you don’t see a refund or still get charged, call back with your confirmation details.

• Step 1: Gather Your Documents

  • Bring these documents to Best Buy:

    • Original receipt for your product

    • GSP Plan receipt (shows “GSP #”)

    • Your GSP Plan contract

Tip: Call at 1-888-BESTBUY (1-888-237-8289) to schedule a appointment. 

• Step 2: Go to Best Buy

  • Visit the Customer Service Desk at any Best Buy.

  • Tell them you want to cancel your Geek Squad Protection Plan.

  • Note: You don't have to explain your reason for cancelling.

• Step 3: Ask About a Refund

  • If you paid in full:

    • You may get a pro-rated refund for the unused time, minus any services used.

  • If you pay monthly:

    • Your plan ends after the current billing cycle—no refund is given.

• Step 4: Get Proof of Cancellation

• Ask for a cancellation confirmation and refund receipt.

• Keep these until your refund appears (can take up to 60 days).

• Step 1: Collect What You Need

  • Get the following items ready:

    • Product receipt

    • GSP Plan receipt (shows “GSP #”)

    • GSP Plan contract

• Step 2: Write a Cancellation Letter

  • Include these details in your letter:

  • Full name, address, and contact info

  • GSP Plan number

  • Product item number and purchase date

  • A clear request to cancel the plan

  • Your signature

• Sample text:

• "Dear Sir or Madam,

I would like to cancel my Geek Squad Protection Plan (GSP #123456789) effective immediately. Please refund any eligible amount to the credit card on file. You may contact me at the information provided above.

Thank you.

Sincerely,

[Your Name]"

• Step 3: Make Copies for Your Records

  • Photocopy or scan:

  • Receipts

  • GSP Plan contract

  • Your cancellation letter

• Step 4: Mail Everything To:

• AWG / GSP Plans

• Attn: Cancellations

• P.O. Box 9312

• Minneapolis, MN 55440-9312

• Step 5: Track Your Cancellation

  • Keep your copies until you:

  • Receive cancellation confirmation

  • See your refund (can take up to 60 days)

  • If there’s no confirmation in 14 days or no refund, call 1-888-BESTBUY (1-888-237-8289).

Canceling your Best Buy Geek Squad Protection Plan is simple when you follow the right method, whether by phone, in person, online, or through mail. Always keep your receipts, plan number, and any confirmation details safe until your cancellation is fully processed and your refund (if eligible) is received. 

Choose the cancellation method that works best for your convenience, and don’t hesitate to contact Geek Squad support if you run into any issues. With this guide, you can confidently manage your protection plan without any confusion or delays.