Canceling a flight can feel like a hassle, especially if you're unsure of your airline's policies. Fortunately, Turkish Airlines has made the process more streamlined for travelers who need to adjust or cancel their plans. Whether your schedule has changed unexpectedly or you just need to revise your travel itinerary, understanding Turkish Airlines' cancellation and refund policies is essential.
In this comprehensive blog post, we’ll explain everything you need to know about Turkish Airlines' flight cancellation policy, step-by-step instructions on how to cancel your ticket (online, via phone, or at the airport), details about the airline’s refund process, and frequently asked questions—all in one place.
Turkish Airlines provides travelers with a risk-free cancellation window of 24 hours after booking their flight. If you cancel your ticket within 24 hours of purchasing it—and the flight is scheduled to depart at least 7 days later—you are eligible for a full refund with no cancellation fees. This policy is perfect for travelers who book in a hurry but then realize their plans might change.
This 24-hour grace period applies only to tickets purchased directly from Turkish Airlines (via their website, mobile app, customer service hotline, or official ticket offices). It's an excellent benefit that offers flexibility and peace of mind to travelers.
If you choose to cancel your Turkish Airlines flight after the 24-hour window, a cancellation fee will apply based on the fare type, route, and how close to the departure date you are. The airline typically charges a cancellation fee ranging from 300 to 400 TRY (Turkish Lira) for cancellations made between 1 to 12 hours before the flight’s scheduled departure time. The cancellation policy and fees can vary depending on whether your ticket is refundable or non-refundable, so always check the specific conditions attached to your booking.
Travelers have multiple ways to cancel a Turkish Airlines ticket depending on their preferences. Below are three main methods:
Canceling your Turkish Airlines flight online is quick, easy, and convenient. Just follow these detailed steps:
Visit the official Turkish Airlines website at www.turkishairlines.com.
Log in to your account if you made the booking while signed in.
Click on the “Manage Booking” or “My Trips” tab from the homepage.
Enter your Booking Reference (PNR) and your Last Name to retrieve your reservation.
After your itinerary appears, choose the “Cancel Booking” option.
Select a reason for the cancellation, which may be requested for processing.
Review the cancellation charges (if applicable) and confirm the cancellation.
You will receive an email confirmation along with refund details (if eligible).
Pro tip: Make sure your internet connection is stable and that you’re using a secure device to protect your personal information.
For travelers who prefer speaking directly with a representative or if you encounter issues online, you can cancel your flight over the phone:
Call Turkish Airlines Customer Support at 1-800-874-8875 (U.S. number) or the local Turkish Airlines office in your country.
Follow the IVR (automated system) to connect to the flight cancellation department.
Once connected to a support agent, provide your booking reference, passenger name, and any other required flight information.
Request to cancel the booking and ask about applicable cancellation charges.
The agent will process your cancellation and provide details on refund eligibility and processing time.
An email confirmation will be sent to your registered email address once the cancellation is finalized.
This method is ideal for travelers with complex itineraries, special requests, or when online systems are unavailable.
If you're already at the airport or prefer in-person assistance, Turkish Airlines also allows flight cancellations through its airport ticket counters:
Go to the Turkish Airlines counter or ticket office at the airport.
Present your valid ID, ticket confirmation, or booking reference to the staff.
Inform the airline representative that you wish to cancel your flight.
The staff will guide you through the cancellation process and explain the refund or voucher options available based on your ticket type.
Turkish Airlines agents are available 24/7 at major airports to provide support with cancellations and modifications.
Understanding Turkish Airlines’ refund policy is critical, especially when deciding whether to cancel your trip. Here's what you should know:
Refundable Tickets: If your ticket is marked as refundable, and you cancel within the allowed time frame (especially within 24 hours of booking), you are entitled to a full refund to your original payment method.
Flight Canceled by Turkish Airlines: In cases where Turkish Airlines cancels your flight due to operational issues, weather, or other reasons, the airline will provide a full refund or rebooking at no additional cost.
For non-refundable tickets, a refund may still be possible, but you may only receive a partial refund, which often includes unused taxes and service fees.
Travel Vouchers: In some cases, the airline may issue a voucher instead of a monetary refund, especially if the ticket was discounted or part of a promotion.
Once your refund is approved:
Cash/Card Refunds: Typically processed within 7–10 business days.
Voucher Refunds: Issued within a few hours to a day and sent to your email.
To request a refund online:
Visit www.turkishairlines.com.
Go to “My Booking” and enter your flight info.
Click on "Request Refund" and complete the form.
Click "Submit" to finalize your refund request.
A: Yes, Turkish Airlines allows you to cancel your flight online through their “Manage Booking” section. You will need your PNR number and last name to access your reservation.
A: The cancellation fee ranges between 300–400 TRY if you cancel 1–12 hours before departure. Fees may vary based on fare class and destination.
A: Refunds are typically processed within 7 business days for payments made via credit/debit card. Bank transfers and vouchers may take slightly longer.
A: If the airline cancels your flight, you're eligible for a full refund or the option to reschedule your journey free of charge.
A: No. Turkish Airlines allows free cancellation within 24 hours of booking, as long as the ticket was purchased at least 7 days before the flight.
Canceling your Turkish Airlines flight doesn't need to be complicated or costly. By understanding the Turkish Airlines cancellation policy, knowing your fare type, and choosing the most suitable cancellation method, you can make changes to your travel plans quickly and confidently.
Whether you're canceling online, over the phone, or at the airport, Turkish Airlines offers flexible solutions to help you navigate unexpected schedule changes. Always remember to check your booking terms and conditions before initiating a cancellation or refund request.
For the most up-to-date information, visit www.turkishairlines.com or call their 24/7 customer support line.