JetBlue’s cancellation policy defines how and when you can cancel your booking, what fees apply, and whether you’ll receive a refund or travel credit.
JetBlue allows passengers to cancel any booking within 24 hours of purchase for a full refund, as long as:
The flight was booked at least 7 days before departure, and
The cancellation is made within 24 hours of booking.
This “risk-free” cancellation window is ideal if you realize immediately after booking that you made a mistake — such as selecting the wrong date or passenger name.
After the 24-hour window expires, the cancellation outcome depends mainly on your fare type:
In short:
Blue Basic tickets often incur a cancellation fee.
Most other fares let you cancel and receive travel credits with no fee.
Refundable tickets offer a full refund back to your original payment method.
Important: Credits are usually valid for 12 months from the date of cancellation.
Canceling your JetBlue flight online is the most convenient and cost-effective approach — and typically avoids extra service fees charged on phone or chat cancellations.
Here’s how to do it:
Go to JetBlue.com and find the “Manage Trips” section.
To access your reservation, you’ll need:
Your confirmation code
Your last name
Once entered, your itinerary will load.
Select the flight you want to cancel. If it’s a round trip, you may need to cancel each segment separately.
Follow the prompts on the screen to confirm the cancellation.
The system will show:
Whether you’re eligible for a refund or travel credit
Any cancellation fees that apply
The credit amount and expiration date
If your ticket is non-refundable, JetBlue will issue Travel Bank credits. These can be viewed under your TrueBlue account and used for future bookings.
If you prefer using your smartphone:
Open the JetBlue mobile app
Go to “My Trips”
Log in or enter your confirmation code and last name
Select the flight and choose “Cancel”
The flow is similar to the website and works just as fast.
Once you cancel your flight online, one of the following will happen:
If you purchased a refundable fare, JetBlue refunds the full amount back to your original payment method. Typical processing time is 7–10 business days for credit card refunds.
If your ticket is non-refundable (e.g., Blue, Blue Extra), JetBlue usually provides Travel Bank credits instead of cash refunds.
JetBlue Travel Bank credits can be used like cash for future bookings and are valid for up to 12 months.
Blue Basic tickets may incur a cancellation fee ($100 or $200 depending on route). After the fee is applied, the remaining value is deposited into your Travel Bank.
Understanding refund rules helps you set realistic expectations.
You’ll receive this when:
You cancel within the 24-hour risk-free window, or
You hold a refundable fare ticket.
Refunds go to the original payment method.
If your fare is non-refundable but eligible for cancellation:
JetBlue will issue credits to your Travel Bank.
Credits are usable for future travel.
They expire after 12 months.
Travel Bank is essentially prepaid credit tied to your TrueBlue account.
JetBlue’s cancellation fees have become more traveler-friendly in recent years.
Blue Basic fare: $100 for routes in the U.S., Caribbean & Central America; $200 for international routes.
Other fares: Typically no cancellation fee when done online.
Phone/chat cancellations: May incur an additional $25 service fee (often waived when done online).
Always cancel online rather than by phone or chat.
Cancel within 24 hours of booking to avoid all fees.
Sometimes the airline cancels due to weather, operational changes, or other reasons.
If JetBlue cancels your flight, you have options:
Rebook on the next available flight at no extra charge
Request a full refund if a suitable alternative isn’t available
Accept Travel Bank credits if you prefer future travel
To make the most of JetBlue’s cancellation policy:
Third-party bookings (e.g., through OTAs) may limit your ability to cancel directly online and could require you to go through that third party.
Always make changes within the first 24 hours if possible.
Review the fare rules before purchasing — this directly affects cancellation outcomes.
Credits expire after 12 months, so plan future travel accordingly.
Canceling a JetBlue flight online is one of the easiest ways to adjust travel plans without unnecessary stress. With clear policies, a generous 24-hour cancellation window, and helpful online tools, JetBlue makes flight cancellation accessible even for last-minute changes.
Whether you’re urgently canceling due to unforeseen events or simply adjusting your travel timeline, understanding the JetBlue cancellation policy helps you save money and time — and ensures that you get the refunds or credits you deserve.
Yes, JetBlue allows passengers to cancel flights online through its official website or mobile app. Simply visit the Manage Trips section, enter your confirmation code and last name, and follow the cancellation steps.
Yes. JetBlue offers a 24-hour risk-free cancellation policy. If you cancel your flight within 24 hours of booking and the departure date is at least 7 days away, you are eligible for a full refund regardless of fare type.
If you cancel a non-refundable JetBlue flight, you won’t receive a cash refund. Instead, JetBlue usually issues Travel Bank credits, which can be used for future bookings. These credits typically remain valid for up to 12 months.
JetBlue cancellation fees depend on the fare type. Blue Basic fares may incur a cancellation fee, while most other fares can be canceled without a fee when done online. Canceling within 24 hours of booking avoids all fees.
For refundable tickets, JetBlue typically processes refunds within 7–10 business days to the original form of payment. Travel Bank credits, if applicable, are usually issued immediately after cancellation.
If your JetBlue flight was booked through a third-party travel agency, you may need to cancel it through that platform. Some bookings still allow online cancellation via JetBlue, but rules vary depending on the provider.
If JetBlue cancels your flight, you are generally entitled to free rebooking, Travel Bank credit, or a full refund, depending on your preference and travel plans. No cancellation fees apply in such cases.