Consumer electronics retailer Best Buy, through its "Geek Squad" service component, offers a variety of protection plans for items purchased in-store or online. Whether for a one-time charge at the time of purchase or a recurring monthly charge, a “Geek Squad Protection Plan” (or “GSP Plan”) covers eligible repairs and, under certain conditions, even replacement of cell phones, computers , washing machines. , dryers and other appliances. Although not widely advertised by Geek Squad or Best Buy, the fine print of your protection plan contract clearly states that you can cancel service at any time, for any reason, and receive a prorated refund. However, following the proper steps will make the process much easier.
Find your original receipts and Protection Plan ("GSP Plan") contract documents. If you have a separate receipt for the item and the GSP Plan, please pick up both for your call. You may need to provide information such as plan number, item number, store number, and purchase date.
Canceling by phone is your best option if you don't have your original receipts, especially if you had the foresight to photocopy/scan them or write down key information such as item number, GSP number, purchase date and store number. .
The Geek Squad website also states that you can call them 1-877-(698)-8051 if you lose a receipt.
Call 1-877-(698)-8051. Follow the voice prompts that say "protection plan" and "cancel my plan." If you call from the phone number on file, the automated system will guide you through the steps to cancel your plan and you will not be directed to a support staff member.
Tell the person on the line that you want to cancel your Geek Squad Protection Plan. Provide the requested information about your GSP Plan.
If the person tries to talk you out of canceling, remember that they are just doing their job. Unless you are reconsidering, calmly reiterate that you want to cancel and that your decision is final. Please note the relevant section of your contract, relating to your right to cancel at any time and for any reason, if necessary (Section 10.b.II, page 7 currently)
Ask the staff member to determine the amount of your prorated refund, if you are owed one. The means of determining this amount, along with the actual cancellation date of your GSP Plan, will vary depending on whether you paid in full or monthly.[4]
For plans already paid in full, you will receive a prorated refund for the time remaining in the GSP Plan, less the amount for services provided. For example, if you cancel after one year of a two-year plan, you will receive half your payment amount. However, if you had a repair done, that can be deducted from your refund.
For plans that pay monthly by credit card, you pay in advance for each month of service. Therefore, unless you are right at the end of a payment cycle, your coverage will continue until the end of that cycle, then your GSP Plan will be cancelled.
Find your original receipts and Protection Plan ("GSP Plan") contract documents. Bring your product receipt and GSP Plan, along with your GSP Plan contract, to Best Buy.
Your GSP plan receipt will include your plan number, labeled
If you cannot locate the original receipts, call Geek Squad customer service 1-877-(698)-8051) or follow the instructions in this article to cancel over the phone.
Visit the customer service desk at your selected Best Buy store. Tell the secretary that you would like to cancel your Geek Squad Protection Plan.
Don't be surprised if the employee appears surprised or confused, or tries to talk you out of canceling. Best Buy doesn't want customers to cancel GSP plans, and workers who want to keep their bosses happy will try to avoid cancellations as well.
Remember, however, that you can cancel at any time and for any reason. If you don't want to tell the employee why you're canceling, it's not necessary. Show them the relevant section of your contract document if necessary (Section 10.b.II, page 7 today).
Ask the clerk to determine the amount of your prorated refund, if you are owed one. The means of determining this amount, along with the actual cancellation date of your GSP Plan, will vary depending on whether you paid in full or monthly.
For plans already paid in full, you will receive a prorated refund for the time remaining in the GSP Plan, less the amount for services provided. For example, if you cancel after one year of a two-year plan, you will receive half your payment amount. However, if you had a repair done, that can be deducted from your refund.
For plans that pay monthly by credit card, you pay in advance for each month of service. Therefore, unless you are right at the end of a payment cycle, your coverage will continue until the end of that cycle, then your GSP Plan will be cancelled.
Find your original receipts and Protection Plan ("GSP Plan") contract documents. Your GSP plan receipt will include your plan number, labeled
If you cannot locate the original receipts, call Geek Squad customer service 1-877-(698)-8051) or follow the instructions in this article to cancel over the phone.
Write or compose a letter that briefly but clearly states your desire to cancel your Geek Squad Protection Plan. Include your name, address, contact information (phone and/or email), item number, date of purchase, and GSP number in the letter. Place your signature too.
The body of the letter can be as simple as the following: "Dear Sir or Madam, I would like to cancel my Geek Squad Protection Plan (GSP #123456789), effective immediately. Please refund the credit card for any payment due. that you have on file. Please feel free to contact me if you have any questions at the phone number above. Thank you. Sincerely, Joe Wikihow."