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Quality Assurance
Proposal Summary & Goals
Proposal Summary & Goals
In academic year 2024-2025, Cal State LA's Center for Effective Teaching and Learning focused on maintaining progress in our Online Course Development Program (OCDP), helping initiate conversations around generative AI, sustaining our push for equitable and accessible courses, and building new capacity for our Prison Graduation Initiative.
Since OCDP began in the summer of 2021, 250 courses have passed a Quality Matters Review, the highest number in the system. An additional 39 courses are currently in review or being amended to meet QM Standards.
We set the following goals for AY 24-25:
Goal 1: Work with 45 faculty via our Online Course Development Program.
Goal 2: Collaborate with QM Experts-at-Large and Institutional Effectiveness.
Goal 3: Support 25 faculty to enhance their existing online course design with diversity, equity, and inclusion practices.
Goal 4: Submit 40 courses to QM Preparatory Review (online or hybrid). Support faculty amendments to meet QM Standards, passing QM Preparatory Review.
Goal 5: Submit 5 courses for review and formal QM Certification.
Campus Commitment to Quality Assurance
Campus Commitment to Quality Assurance
Courses are nominated by college deans so that departments and programs can strategically prioritize courses that should be offered fully online or hybrid. The Center for Effective Teaching and Learning (CETL) helps oversee the program, supporting faculty and courses through course redesign, and with QM Preparatory Review.
Despite serious system-wide budget concerns, the Provost’s Office continues to generously support the Online Course Development Program (OCDP), offering three pathways to prepare courses for the fully online format. Well designed, high quality courses positively impact student success. OCDP quality assured courses on average have lower student DFW rates, a critical factor in improving our campus retention rates.
This investment is paying off. Early results from our course utilization survey show faculty continue to use the QM version of their course 2-3 years after completing the program. The Post-Baccalaureate Certificate in Nutritional Science Online Program is set to launch soon, after being developed via OCDP. The Prison Graduation Initiative is scaling with support from CETL and OCDP.
QA Lead & Supporting Campus Partners
QA Lead & Supporting Campus Partners
Quality Assurance Lead
Quality Assurance Lead
Jeff Suarez-Grant, Interim Associate Director of Academic Technology, Center for Effective Teaching and Learning (CETL)
Center for Effective Teaching & Learning
Center for Effective Teaching & Learning
Catherine Haras, Executive Director
Kris Bezdecny, Associate Director
Naat Jairam, Online Programs Sr. Designer and Coordinator, OCDP Option 1 Lead Facilitator
Carl Schottmiller, Equity Programs Sr. Designer and Coordinator, Quality Matters Coordinator
Academic Affairs & Office of the Provost
Academic Affairs & Office of the Provost
Heather Lattimer, Provost
Amy Bippus, Vice Provost
Emily Acevedo, Director of Academic and Facilities Planning
Office of Institutional Effectiveness
Office of Institutional Effectiveness
Yusuke Kuroki, Associate Director
Prison Graduation Initiative
Prison Graduation Initiative
Bidhan Roy, Director of PGI
Academic Year 24-25 Accomplishments
Academic Year 24-25 Accomplishments
Reporting Period June 1, 2024 to May 31, 2025
Quality Assurance Workshop Completions
Quality Assurance Workshop Completions
The following numbers of faculty completed QM workshops:
Applying the Quality Matters Rubric: 3
Peer Reviewer Course: 1
Online Course Development Program
(Goal 1)
Online Course Development Program
(Goal 1)
The CETL team worked with 34 faculty in three cohorts.
By Term:
Summer 2024: 10 faculty
Fall 2024: 13 faculty
Spring 2025: 11 faculty
Program Evaluation &
Collaborations with Institutional Partners
(Goal 2)
Program Evaluation &
Collaborations with Institutional Partners
(Goal 2)
We administered the OCDP Course Utilization Survey. Early results show faculty continue to use their QM courses, including adapting online designs for face-to-face and hybrid teaching.
With Institutional Effectiveness, we administered two GenAI surveys. Results show a significant gap between faculty and student perceptions of GenAI.
Equitable Course Design
(Goal 3)
Equitable Course Design
(Goal 3)
While we did not work as intensively with faculty to enhance their online course designs via equity practices, the CETL team continues to lead campus efforts to create and remediate accessible instructional materials.
AIM for Student Success continued into its second year.
In Fall 2024, the campus renewed its commitment to ATI.
The campus was awarded a $30,000 Chancellor's Office grant for digital content remediation based on our robust
QM Preparatory Review
(Goal 4)
QM Preparatory Review
(Goal 4)
In this reporting period, the following numbers of courses are under review or have passed QM Prep Review:
10 courses in review or in the amendment phase
32 courses have passed QM Preparatory Review
QM Full Reviews
(Goal 5)
QM Full Reviews
(Goal 5)
In this reporting period, the following numbers of courses are under review or have passed QM Full Review Review:
2 courses have passed QM Full Review.
2 courses are in review.
CETL's fully online Certificate in College Prison Teaching Course received formal QM certification. Sr. Designers Carl Schottmiller and Naat Jairam designed CCPT 101, with development by our Academic Technology Assistant team.
Service to the QA Community
Digital Content Remediation Prioritization Framework
Service to the QA Community
Digital Content Remediation Prioritization Framework
Quality Assurance Lead, Jeff Suarez-Grant co-authored the CSU Digital Content Remediation Prioritization Framework with Leon McNaught (CO) and Jeremy Olguin (Chico). The technical paper provides guidance for starting or optimizing a procedure to address accessible instructional materials.
To access the framework, self-enroll in the ATI Hub, then visit Digital Content Remediation Prioritization Framework.
Next Steps for Quality Assurance
Next Steps for Quality Assurance
In the coming program year, we plan to:
Maintain our success in the Online Course Development Program
Develop GPTs and/or protocols for leveraging GenAI in the design and development of online courses.
Continue to leverage infrastructure and procedures developed for OCDP to address campus-wide digital accessibility needs in preparation for the DOJ Title II final rule deadline of April 2026.
Continue to work with the Prison Graduation Initiative to develop 3 fully online core courses for the Bachelor of Science in Rehabilitation Services for Prison Officers.
Summary of Previous QA Accomplishments
Summary of Previous QA Accomplishments
Quality Assurance Workshop Completions
Quality Assurance Workshop Completions
The following numbers of faculty completed QM workshops:
Improving Your Online Course: 6
Applying the Quality Matters Rubric: 2
Peer Reviewer Course: 2
Master Reviewer Certification: 1
QM Rubric Update 7th ed.: 14
Online Course Development Program
Online Course Development Program
Three cohorts of faculty designed the following numbers of courses in our online course development program:
By Term Completed:
Summer 2023: 21 courses
Fall 2023: 33 course
Spring 2024: 27 courses
By Option:
Option 1: 47 courses
Option 2 (IYOC/DYHC): 6 course
Option 3: 29 courses
QM Experts-at-Large Program
QM Experts-at-Large Program
Three colleges now have faculty fully trained to act as Quality Matters Experts-at-Large.
College of Business and Economics: 2 experts installed.
College of Health and Human Services: 2 faculty experts trained and currently negotiating their roles within the college.
College Natural and Social Science: 2 faculty experts trained and currently negotiating their roles within the college.
Our Quality Matters Coordinator, Dr. Carl Schottmiller, earned his Master Reviewer certification.
QM Preparatory Review
QM Preparatory Review
In this reporting period, the following numbers of courses are under review or have passed QM Prep Review:
20 courses in review or in the amendment phase
53 courses have passed QM Preparatory Review
QM Full Reviews
QM Full Reviews
In this reporting period, the following numbers of courses are under review or have passed QM Full Review Review:
19 courses have passed QM Full Review
This spring semester, we launched the AIM for Student Success initiative, offering a new service for digital instructional materials accessibility. The service was developed and first offered to faculty in the Online Course Development Program. After finding success in OCDP, we scaled it, offering it to all faculty.
To recognize faculty efforts to ensure their materials are acessible, we created the Accessible All-Stars Showcase.
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