Call Masking refers to the method made feasible by Voice APIs where an engineer may set up intermediaries for telephone numbers to protect parties from understanding the telephone numbers of each other during a call. Likewise, a similar procedure could allow the meetings to send SMS to each other without disclosing their own telephone numbers.
What exactly is Phone Number Masking?
The key to safeguarding precious customer data and privacy is through phone number masking which forms an essential part of the Cloud telephony system. In this arrangement, the software connects two people by means of using a bridge that authenticated a process of calling a customer. This way, customer identity remains legal and unharmed.
Masked phone numbers help E-commerce agencies set drivers, delivery men, and third-party agents safely approach customers creating a solid and sublimated loop. Cab hiring services and E-commerce especially capitalize on call masking solutions to ensure delivery person or drivers contact Free Online Call without accessing the exact number of both parties. This is the principal mechanism with which disposable numbers generate vibes of anonymous communication. When an E-commerce delivery person initiates a call by clicking on the “call a customer” button, the IVR comes into play that asks them to place the order number. Once the order number is shared, the number masking solution in place will fetch the customer’s number from the database and let the call happen.
Top 5 Benefits of number masking
When sharing personal information, we worry about privacy and security. Number masking not only covers these benefits but also offers more advantages such as:
Uncompromised privacy and absolute security
Since the proxy phone number will cloud actual numbers by forming a bridge between business and customers, buyers can repose in the fact that their space will never be intruded and will be armored with inviolable security.