# Privacy Policy for CallIQ
**Last updated: 3 November 2026**
CallIQ (“CallIQ”, “we”, “our”, or “the app”) is a Default Phone app with personal call analytics, follow-up, reporting, and optional CRM workspace features. This Privacy Policy explains what data CallIQ processes, why it is used, where it is stored, and the controls available to users.
## 1. Information we process
Depending on the features you choose to use, CallIQ may process:
- Account information such as email address and user ID for sign-in.
- Call metadata, including phone number, cached caller name, call direction, timestamp, duration, and missed or rejected status.
- User-created notes, tags, follow-up dates, manual CRM contacts, lead outcomes, settings, and reports.
- Optional organization workspace membership, role, contacts, notes, and follow-up information.
- Information selected by the user for optional AI features or user-initiated sharing.
CallIQ does not record call audio, read SMS messages, send SMS messages, or write to the device call log.
## 2. Call Log and Default Phone access
CallIQ requests `READ_CALL_LOG` only after:
1. You select CallIQ as the Android Default Phone app;
2. You review and accept the in-app Call Log disclosure; and
3. You grant the Android Call Log permission.
Call Log access is used to show your own call history, call direction, duration, local call analytics, notes, and follow-up reminders. If CallIQ is no longer the Default Phone app, automatic call-log import stops.
CallIQ uses `CALL_PHONE` only when you choose to place a call through the CallIQ dialer.
## 3. Storage and cloud services
CallIQ stores call history and app data locally on your device for offline use.
If you sign in and use optional account or organization-workspace features, relevant account, CRM, follow-up, and workspace data may be transmitted to and stored in Firebase Authentication and Cloud Firestore. Where organization call-activity sync is enabled, relevant call activity may also be stored in the authorized workspace.
Workspace data is available only to authorized members according to the workspace access rules. CallIQ does not sell personal data or use call-log data for advertising.
## 4. Other permissions
- **Notifications and vibration:** Used for follow-up reminders and alerts that you create or enable.
- **Storage access on older Android versions:** Used only when you export or save a PDF, CSV, or Excel report.
- **Internet:** Used for sign-in, optional cloud/workspace features, user-requested AI features, and sharing features.
CallIQ does not request `READ_CONTACTS`, `READ_PHONE_STATE`, `RECORD_AUDIO`, `READ_SMS`, `SEND_SMS`, or `WRITE_CALL_LOG`.
## 5. Optional AI and sharing features
If you explicitly use CallIQ’s optional AI assistant, follow-up generator, or note summarizer, the content you select—such as your prompt, notes, or relevant CRM context—may be sent to the configured Google Gemini API to generate the requested response.
If you explicitly share a report, brochure, message, or media through WhatsApp or another app, the selected content is handed to that service through Android’s share feature. CallIQ does not send WhatsApp messages automatically.
## 6. Retention and deletion
Local data remains on your device until you delete it, clear app data, or uninstall CallIQ.
You can delete individual local records, clear local CallIQ data, or use the in-app **Delete account & data** option. Account deletion removes the CallIQ Firebase Authentication account, user-owned cloud data, and local CallIQ data.
Organization-owned workspace records may remain under that organization’s retention policy and may require deletion by an authorized workspace administrator.
## 7. Security
CallIQ uses Android app sandboxing, Firebase Authentication, Firestore security rules, and access controls designed to protect data. However, no system can guarantee absolute security. Please protect your device and account credentials.
## 8. Changes to this policy
We may update this Privacy Policy when app features or data practices change. Any update will be published at this URL with a revised “Last updated” date.
## 9. Contact
For privacy questions or requests, contact:
**Email:** gdusuieg@gmail.com