Frequently Asked Questions (F.A.Q.)
How to read and search among all the the questions
You are currently reading this information using a web browser. Please use the browser's search function, e.g. press Menu-> "Find on page", to search among the information below.
You can also read this information by opening the same page using the web browser on a computer. Site address: https://sites.google.com/view/calendar-pro. On a computer you search by pressing Ctrl-F (Windows) or Cmd-F (Mac).
If your mobile browser does not have a search function, we recommend changing to something better, e.g. Chrome (available for both mobiles and computers).
Table Of Content
Where is the user manual?
Instead of instructions, we have chosen to make instructional videos and the answers to frequently asked questions. Here are the instructional videos (English): Instruction movies on Youtube. NOTE: Turn on subtitles (English) when watching movies.
Widgets do not update automatically - Turn off the battery optimisation for our app!
All our widgets are programmed to be updated regularly and automatically every 30 minutes. However, modern Android versions have tough methods to increase the device battery lifetime, at any cost. This means that the system in in some situations prevent the apps' widgets from being updated automatically. Therefore, default modern Android versions optimise the app' background usage, implying they are not always run in the background as they are programmed.
If our widgets are not updated as regularly and as often as you like, this can be fixed by changing the Android system's battery optimisation settings. You must know your way in your own phone model settings and look up the relevant battery settings by yourself, since there are> 5000 Android device models with different Android versions, which in turn are changed in the UI by each manufacture's own preferences.
Usually these settings are here: Android settings (gear app) -> Battery -> Battery optimisation -> <App name>
Sometimes you can not find them going through the way in step 1. Instead have to look here: Android settings (gear app) -> Apps -> <App name> -> Battery -> "Optimise battery".
If you need to turn on "All apps" or similar to see our app in the list, turn it on
Enter the battery settings for our specific app and change it to "Don't optimise" (or similar phrasing)
Restart the entire device (there are rare Android errors where a restart is needed to fix the problem)
Sometimes there is also an Android setting to completely turn off battery optimisation for the entire device. However we recommend that you primarily only turn off the optimisation on a per-app basis.
Our background widget updates are indeed lightweight and consume very little extra battery. Our design choice is to to let the Android system's default settings for battery optimisation also apply to our app, since also the smallest battery improvement is very important for some users. Anyone who wants our widgets to be unconditionally updated regularly, can turn off the battery optimisation for our app.
How do I get notification with an alarm sound
Now you can receive a notification as an "alarm", ie. the same type of sound and reminder that you can get with the "clock" app in your device.
We have a good instruction movie for Alarms here: Instruction movies on Youtube. NOTE: Turn on subtitles (English) when watching movies.
The alarm plays even when the normal sound is turned down or when the device is in "silent mode". It is played on the lock screen as well as on an unlocked device. Alarms can be snoozed.
It is easy to select the alarm reminder type, i.e. it is set when editing an event:
Start by editing your event (existing or new)
Select reminder time, e.g. "Remind 5 minutes before"
Now change the reminder type from "Std." to "Alarm".
To select your own alarm sound for this reminder and event, use the "Select" button
In the app's main settings (Menu in the upper rightmost corner-> Settings) you can also set which type of preset reminder you prefer, which sound you prefer and how long the alarm should sound.
The alarm sound is muted after 10 minutes, but I want it to play for a longer time. How can I change this?
There is a setting in our app for how long the app should play alarm sounds. Open the app, press the Menu button in the topmost right corner, select "Settings" and scroll down to "the Alarm" section. Change the "Alarm stop after" setting. The default value is 10 minutes.
Also make sure that you are running version 1.1.0 or later of our app. It is always best to use the latest available version.
How do I turn off reminders from the Google Calendar app?
First, look if you can turn off the notifications in the main notification app settings for Google Calendar. If that is not possible it should be done from within the Google calendar app itself (see Googles documentation here https://support.google.com/calendar/answer/37242?co=GENIE.Platform%3DAndroid&hl=en). They describe this method like this:
Open the Google Calendar app .
In the top left, tap Menu .
At the bottom, tap Settings .
Tap General.
Turn "Notify on this device" off.
I want to share a calendar account with my partner. How do I do?
This can be done in several ways by sharing your internet calendars with each-over. The best method is that you both use your calendars within your Google account and first share access to each other at www.google.com/calendar. Use a a web browser on a computer to change this. Make sure you are logged in with the correct Google account in the web browser, i.e. the same Google calendar account you are using on your phone.
Look at the left-hand column's "My calendars" where you can see all your different sub-calendars. Change the settings to share your calendar with your partner. After these adjustments, you have to wait a while and finally use our app on your phone to display your partner's calendar. You do this in the calendar account settings, in our app Menu->"Select calendar account".
My vision is a bit impaired. Can I make the event text size larger?
You can change the event text size in our app settings. Press the top-right menu button, select "Settings" and scroll down and change "Event text size" (written in your language).
Note that you also can adjust the text sizes for everything (all apps) in your device by changing "Font size"/"Text size" (translate to your language), in the Device's general Screen settings.
Do the alarm type settings survive a reinstallation of the app?
Unfortunately, Exchange accounts do not seem to store reminder type information on the server. Thus the server does not separate the default reminder type from the alarm reminder type, and all alarm reminder types are reset to standard after an app re-install. However, Google's servers for Google Accounts store all the information and on these accounts the alarm type survives a re-installation,
However, the Android system does not offer any kind of account storage for the alarm notification sound, which may be selected individually per reminder in our app. When reinstalling our app, all alarm sounds therefore are reset to the default sound. This is a minor problem and a limitation we share with many alarm clock apps. Also consider that app re-installations is a rather rare operation.
How do I easily enter the day view?
Click on the day-number to the left on the rows in the month views to open the day view. We have deliberately made the day-number field larger to make it easy to click on. Another alternative is to enter the day-view from the bottom-bar's menu button.
In modern versions of our app we have increased customer's productivity by opening the inspection dialog of any event in the months view by tapping the event. This way you do not have to go through the day-view to inspect an event. We also have implemented awesome drag & drop of events in the month view. However, this also means that clicking on an event (which might be represented as text) does not open the day-view. Therefore you should instead click on the day-number to enter the day view in our newer app versions.
If you instead want to open the day-view by tapping on an event or a row, there is a new app-setting ""within the month view section. The new setting is called "Open events with clicks" and is enabled by default. By disabling this setting you will open the day-view instead of event inspection view when clicking anywhere on a row in a month view. However, disabling "Open events with clicks" you will have to open the day-view to inspect an event, which is more cumbersome.
How do I make the app synchronise my events between two devices?
From your question it looks like you are assuming that apps are syncing directly, app to app. That is not how it works.... Therefore we have written a long answer to explain the basics that is needed to understand how to use a calendar app and share information on multiple devices. Please read the whole answer below and we are pretty sure you will be pleased when using our app in the future. We have marked the most important steps and statements with bold typeface.
All your events are stored within your Android account(s), they are not stored within the apps. The accounts are managed by Android and you can register one or several accounts in the Android main settings. Your events are stored within ”calendars” within these accounts (”calendar” is a place for your events, it is not an app).
The far most common account to use is your Google (Gmail) accounts. Please note that a Google account is not the same as Google’s own calendar app. The account is not an app, it is an account to store and fetch remote information at Google’s computer servers on the Internet.
You can work with your events within the calendars within your account from several places. For instance by using our app, by using a computer and visit the web (e.g. at www.google.com/calendar ), or by using other calendar applications on mobile devices and on computers. This way, all of your events will be available from every device and place where you can access your account.
Therefore, just use the same account on all the devices where you want to access your events, and you will be using the same content within our calendar application. This is done the following way:
1. When needed, first register the account in the Android main settings. (Consult your Android documentation if you need more help managing the Android main settings)
2. Open the menu in our app and press “Select calendars”. Make sure you have enabled both "View events" and synchronisation for the calendar & account you are using.
3. Also make sure to check one of calendars as ”Default calendar" in the calendar settings in our app, to mark which calendar should be preselected when you create new events using our app.
Where you want to store your events (i.e. in which account) is not something any calendar app can decide for you in advance. An Android device can have unlimited number of accounts with very di!erent properties, and no calendar app can predict which of these accounts you prefer. The Android accounts are a central concept for an Android device, and you are expected to decide by yourself in the settings for calendar apps, which calendar and account you want to use. In our app this is setup from the app menu choice ”select calendars”. You must consider which account suits your need when starting to use any calendar app (e.g. our app, the preinstalled app, or Google’s own calendar app).
Also consider that some account types are not storing their data outside the phone (i.e. local accounts), or they are limited to a specific device supplier. For instance Samsung's accounts called “My calendar”, only works on Samsung devices).
We hope you previously have considered where your data is stored and have been chosen a good account, e.g. your Google account. Otherwise you have to start using a suitable account on all your devices, and copy the previous events you want to move to that account. There are also export/import functions on the web resources, e.g. at www.google.com/calendar for Google accounts. Use a computer when accessing these web resources.
I have problems buying/installing the application
Ask Google support! You are using Googles products called "Google Play" and the corresponding app called "Play Shop" together with your agreements and relationships with Google through your Google/Gmail account to buy/install/reinstall apps.
If Google Play (the Play Store app) is in trouble, you should first and foremost make sure that you are logged in and use the same Gmail/Google account in the Play Store app on the device that you used to buy the app. Also make sure that the app "Play store" is updated. If there is still a problem, you can try clearing caches / data for the app. For example, google" google play clear cache ", and you will get lots of tips. However,, it is Google's support you should ask about this since it is Google's products you have problems using.
Also read more in our answer to the question "How do I reinstall the application", in this F.A.Q. section.
How do I reinstall the application?
You are using Google service called "Google Play" to reinstall/install applications (our company is not involved in installing/downloading/supplying the application to your device).
You are buying our application by using Google Play together with your Google account. You are dependent on this account to be able to reinstall your purchased items, since your purchases are registered within the Google account.
You therefore need to use the account you previously have using to buy our application, to be able to reinstalling it. To reinstall our application perform the following steps:
1. If your device indicates that the Google Play app have to be updated, please update it before you continue.
2. Make sure the Google-account used to purchase our app is registered within your device. You might very well have several Google accounts registered on the same device. Accounts are setup using the device main Android settings. Please contact Google for more support how to register accounts on your Google’s Android system.
3. Open the Google Play application on your device (in some languages this is called something like "Play shop" or similar). In case you have several Google accounts on the same device, you might have to select which account to use in the Google Play app's own settings. Please contact Google for more support how to use Google Play.
4. Open the "My apps" page from within the Google Play app (currently a menu choice). 5. Press the “all” tab to see both installed and uninstalled (but purchased) items.
6. If you are using the correct Google account, previously used to buy our app, you now will be able to see our app among "My apps" within the Google Play app. Then you can install our app again from there without any cost.
If you still cannot find our application you are probably not using another Google account, not used to buy our app. If it still does not work, contact Google or your supplier, since you then have problems with software or hardware from these companies.
My events have reminders although I did not write any reminders. Why?
This is a known problem caused by the settings in your Google calendar account server. If these settings are specifying default reminder times, these reminder times are always added to an event created by your device. The problem is corrected by editing the Google calendar settings on the web and can be corrected the following way:
1. Enter www.google.com/calendar using a web browser on a computer
2. Log-on using the same Gmail account you are using for the calendar-events on your device
3. Enter the settings by pressing the tools-icon in the upper right corner. Select "Settings".
4. Enter the "calendar" tab in the top area of the window
5. Now press the link for your reminder settings for every sub-calendar and remove all default
reminder times.
I am missing calendar reminders/notifications and notified properly. What is wrong?
Our app fully supports reminder notifications for your events on our modern app versions. Notifications displaying app details, the correct theme color and that opens the event with our app if you click on the notification is fully implemented, as well as snoozing the event (in-app purchase).
First of all: Make sure you only have a calendar app in your device that displays calendar notifications. Otherwise, it which app shows the calendar notification can be a random race; unfortunately Android is designed that way. Hopefully you want notifications off for our app and off for all other apps.
In rare cases on some phones, the manufacturers have chosen to let app notifications be disabled by default.. For instance we have noticed that OnePlus has this behavior in Android 12 (and possible also in successors). Regardless of the reason why notifications are turned off in our app, just enable the notifications in the settings for our app. Also remember to enable notifications on the lock screen, especially if you are using the notification type "Alarm" within our app, to remind you about events. Notifications settings can be reached directly from our app menu or by opening the Android settings app and looking up the notification settings there.
If you cannot see the notification you must have disabled our app from displaying notification in the Android settings. In that case, please enable the notification again. This can be done directly from our app menu, or by open the Android settings app and lookup the notification settings.
If you cannot hear a sound when you are notified, this is due to your sound settings. Please note that you can select the sound yourself in the same notification settings in Android.
Of course you also cannot have the sound on your device turned o! (e.g. quiet mode) if you want to hear notification sounds.
Also note that we now have support for ALARM type reminders. These reminds you like an alarm clock, very loudly and repeatedly. They play through the do-not-disturb mode and they are shown on the device lock screen. And you can snooze them. Select the ALARM type for reminders you never ever want to miss.
I get duplicated calendar notifications
You never get false duplicated notifications from our calendar app. What you see is calendar notifications from several calendar-apps on your device due to your Android notification settings.
Each calendar app on your device is capable of notifying you at your reminder times for the events. Please disable the notifications from the calendar apps you do not want to notify you in the Android notification settings. That is easy to change, not hard.
This is the way Android is designed. You are supposed to turn o! notifications from the apps you do not use, whenever multiple apps are managing the same information, e.g. your calendar information. The same action is needed when you for instance have installed multiple email-apps on your device.
If you find it hard to disable the alarms from Googles own calendar app, which should be done from within the app itself on modern versions of this app, please also read our answer to "How do I turn off reminders from the Google Calendar app?".
I cannot find your widgets. What is wrong?
Android requires applications with widgets to be stored within the device internal memory. Our app can be installed in the external (SD) memory as well as in the internal memory, since many customers has lack of space in the internal memory. If it auto-installs in the external memory, you have to enter the main settings->Programs (or settings->Apps), find our app, and move it to internal memory. If you lack internal memory, first free up some internal memory, e.g. by deleting other memory-hungry apps, or move such apps to external memory. Thereafter you will see our great widgets.
Why are your app requesting my position? How can I prevent it from using my position?
If you don't want our app to use your position, turn o! sunrise/sunset in the app settings, or answer "no" when the app asks for permission (Android 6 or later).
Your position is only used to show sunrise/sunset times at your location. Our app does not send your position or anything else of your information anywhere. Also note that our app do not require network access; thus we cannot send you information anywhere from a technical point of view. This is also stated in our o"cial privacy policy at Google Play which is a link to this privacy here: Privacy policy
Junk messages/spam/advertising are displayed among my events. What's wrong?
Our app in itself contains no events (only holidays, name days etc.), nothing else , absolutely not. You probably got the junk in your own data via your calendar account. This is a fairly common "spam" in the internet world. Our app does not add anything itself, neither junk nor other events.
However, our app shows your own calendar data, i.e. events that you have entered yourself or events that for some other reason are already in your calendar account. In this case, your "data" in your account (the so-called "calendars" in your accounts) has received junk. This junk is displayed by all calendar apps, including the pre-installed calendar app on your device, given that you are using same account and calendar data in the pre-installed app..
Most often you are using your Gmail/Google account-calendars and you are always responsible for the content and your data. But you can of course be cheated, e.g. by email invitations from strangers causing junk in your own data.
Here are our tips on how to get rid of junk, even if it has nothing to do with our app or our company:
Try deleting that event. If this does not work, try to reject the invitation. You can do this with our calendar app, with Google's calendar app, or with a computer at www.google.com/calendar.
Make sure that you have not changed our app settings to "Show declined events". That will cause declined events to be displayed. This is done in Menu-> Settings in our app. This setting is off by default, as it should be for must users.
If none of the above works, take a closer look at which account and "calendar" the event belongs to.
Go online (preferably with a computer), visit your calendar account and review the "invitations" settings. For Gmail / Google Accounts, follow these steps:
Access the calendar settings online here: https://calendar.google.com/calendar/u/0/r/settings
Select General-> "Event Settings" in the left column. Or press Ctrl-F (Cmd-F on Mac) and type "invitations" to search for the setting.
Review the "Automatically add invitations" setting. Have it set to "No, only show invitations I have responded".
You may have to wait a while (usually just a few seconds, in the worst case a few days if the Android sync. in exceptional cases fails) for the change to take effect on the device.
You can read more about these types of fraudulent invitations/calendar events and what to do about them here:https://www.theverge.com/2019/8/23/20829615/google-calendar-spam-events-sharing- email-how-to-stop
Why are German School holidays not included in the app?
School holidays are varying between German regions and also varying in time and dependent on regional authority decisions. School holidays are best added by yourself as normal calendar events, read more below about how to do this.
Since school holidays cannot be calculated in advance, they are therefore not included in our app. Included such holidays would imply very frequent app updates, and the holidays would just be included for about one year ahead.
Method 1: Add the school holidays by yourself in a few minutes
Adding the school holidays is done in a few minutes, if you add them as whole-day events with start and end dates at different dates. This way you do not have to add an event for every day the school holiday is lasting. For instance you could add an whole-day event starting at 5 September 2016 and ending at 31 October 2016 with the event title "School holiday".
If you want a specific unique color for your school holidays, we recommend that you first create an own unique calendar within your account for this, e.g. create a new calendar by using a computer and visit www.google.com/calendar . Thereafter select a suitable calendar color in our app menu choice named "select calendars". Another way to colorise your school events is to use our event color button and select a unique event color when editing the event (this requires using the Google account for your events).
Method 2: Find an ics file with the holidays on the internet and import it to your Google account
Another way to add school holidays as events to be viewed by our app, is to browse the internet and find a public ics calendar to use for this purpose. When you have found and downloaded a suitable ".ics" file to your computer, you can visit www.google.com/calendar and import the ics file, preferably to a dedicated calendar within the Google calendar system.
After importing an ics file at www.google.com/calendar using a computer, just open the menu within our app, select "select calendars", and enable showing the events from the new calendar.
How do I copy/paste events?
This can be done in many ways. The most common is to just open an event (e.g. by tapping on it from a month view) and use the copy button on the top list, and then long-press in the montview roughly where you want to past it. Please also look in our instruction movie(s)
Another way is to long-pressing on an event in the day view, to activate the event menu. There you will find functions to copy/cut the event. In this event menu you will also find the function to paste an event (if an event first have been copied or cut). Pasting can also be done in the day menu, activated by long- pressing on a specific day within the month view.
Whenever there is something copied/cut that is possible to paste, a paste button becomes visible in the top-bar of the day view. Pressing that paste button will of course also paste the copied/cut event.
Events is skewed one hour wrong after I changed the timezone to match after change to match the new daylight settings (summertime/wintertime). Why?
You should never have to change the timezone on the device when changes between summertime and wintertime. If you have to do this, your timezone settings was faulty also before the change. The device itself adapts the clock and the calendars to show correct time when the correct timezone is used. However, if you change geographical position to another timezone you should of cause changed the timezone. Our calendars (like many others) shows the events to occur at the same time all over the world. For instance if an event occurs 13.00-14.00 in England, when moving to Sweden and changing the timezone to CET, the calendar shows that the same event occurs 14.00-15.00 in Sweden, i.e. at the same time as 13.00-14.00 in England.
My account selections are changed by themselves, e.g. my facebook account is activated by itself. Why?
Our application never changes any settings by itself. The only time it changes the calendar settings is when you are editing the settings using "Menu->Select calendar account". Something outside our own application must have changed the settings. Maybe you have changed the global Android account setting by yourself, or you have used another calendar app to change the account settings?
Note that the settings for the calendar accounts are "global" for the calendar accounts within the unit. These accounts are managed by the Android system; When you change the settings you are changing the global settings for these accounts. Therefore view/sync settings for the account is changing for all apps using the Android calendar accounts when you change the setting. Which app/software you are using to changing these global settings does not matter. This is the way Android is designed. The design using global settings both have benefits and drawbacks, however our company cannot change these design rules.
On some Android devices (e.g. Android 4.4. on Nexus devices), the operating system itself seems to activate synchronization and visibility for the main calendar within the account, whenever the main settings for this account have enabled synchronization. Since very few users are using sub-calendars within an account without using the main calendar within the same account, this seems like a logical help to most users.
I do not want to see the namesdays. How can I remove them?
First press the Menu button/menu icon from within our application, and select the "Settings". Perhaps you first have to press "More" to display the "Settings" choice.
After entering our app settings, you first have to scroll down a bit, to be able to view the "Namesdays" section. There you have a checkmark for the namesdays country by country. Just remove all checkmarks to stop showing namesdays in our application.
When I use the "goto date"/"goto week" menu functions in the month mode, I do not enter the new day. Why?
These functions shifts the active day, they are not "goto and enter day" functions. The active day (the last you entered, or the one you jump to, or the last/first date after shifting month) is marked with a blue/cyan color in the left margin of the month view. The yellow color always marks the current date of "today". At startup, the active day is the same as the current day, and only a yellow mark is shown (yellow takes precedence over blue/cyan).
So, when you jump within the current month, the blue/cyan mark only shifts within the month. If you only jump one day, the blue/cyan mark is only moved one position. If you move to another month, the month is shifted and the blue/cyan marker is set within the new month.
The calendar app does not show my events. What is wrong?
First try to learn the Android "basics" which is VERY important to understand
Our app does not store anything at all within itself. It is the "calendars" within your Android accounts who keep your events, and Androids synchronise and manage the events within these "calendars completely by itself. Not that "calendar" in this context is not any app! It is a collection of events kept together under one name (calendar) within your Android accounts. Our app only hands over the information to change/create to Android when you are editing events using our app and asks Android for the event information when presenting the events for you. The same is true for most other calendar apps. The suppliers pre-installed calendar app as well as Google's own calendar app works in the same way, simply because this is how Android calendar info is supposed to be managed.
Also note that when you turn on/o! showing/ synchronising calendars using the "select calendars" from our app or the corresponding setup in another calendar app, you are changing the visibility/sync. settings also for all other calendar apps, since you are in fact changing the Android common settings for which calendars within which accounts should be visible/sync.
Finally note that you should make sure you are completely aware of where your event finally are stored/synchronized. If you are using an account that is synchronising your calendar information, your events final storage is on a server on internet owned by the account provider. For instance if you are using calendars within your Google account for your events you are creating with our app, these events are stored on Googles servers. This is something good; If you use the same account on another device/phone/computer, just use the same account again and you will have all your events at your fingertips again (e.g. in our app on another device). In fact you can in most cases check what is on the server yourself by using a computer and login with the same account at www.google.com/calendar. Similarly events on a hotmail/outlook account is sync'ed/stored at www.outlook.com. For these reasons, please avoid all kind of "local" calendars since they are not sync'ed anywhere. Some suppliers (mainly Samsung) like to put such kind of "local only" calendars on their devices. For instance Samsung has something called "My calendar". The events stored in such a local account is not backed-up anywhere and not stored anywhere outside your device. If you lose the device or you reinstall all SW on your device all events stored in these local calendars are lost forever.
How to make the events being shown
First you must read the section above to know Android calendar basics. It is not fruitful for anyone to use any calendar app without knowing these Android calendar basics. Thereafter you can continue to read here.
If you do not see your information anymore this can caused by anything of the following:
1. You have turned o! or denied our app to have access/permission to "calendar"
Either you have denied this permanently when our app is asking you for access, or you have denied us this by changing the Android settings for our app. Of course our app cannot show you your events within your account's calendars if you say you do not allow this. We cannot make any magic actions to override such a denial. If you have denied us this, just open the Android app settings for our app, move on to "permission settings", and enable "calendar" (There is a shortcut menu choice to these settings in our app menu).
2. You have for some reason changed the calendar visibility/sync settings
Either from the menu choice "select calendars" within our app, or by changing the corresponding settings using another calendar app. It is also technically possible that a bad-behaving app accessing your Android calendar information (an evil app maybe) changes these settings without your knowledge. Just open our app and use the menu choice "Select calendars" and enable showing & syncing the calendars you want to use. That's it. If the calendar list within "select calendars" is empty, you have probably denied our app permission to access the Android account's calendars. Check cause 1 above to turn on the permissions, thereafter wait some minute and you can use "select calendars".
3. You have not registered the account in Android where you have your events
If you have removed the account or switch to a new device without register the appropriate account, of course your events cannot be shown by our app. First ensure you have setup accounts in the device global settings that makes it possible to reach calendars, e.g. the google calendar or an exchange server. Thereafter select the menu choice in the application to select the accounts you want to use within the application. You might have to wait about 30-60 seconds before events from newly enabled accounts are starting to show up.
4. You are only missing old events (typically >3 months old). Other events are shown
If you are missing old events (typically >3 months old) you are having wrong expectations on how Android calendars are working. Most Android accounts are not showing/syncing older events. Recall that it is Android who is managing/syncing events, not the calendar apps. The choice to not sync older events is a design choice by Android/Google; our app has nothing todo with this. Probably the reason behind this is performance; Syncing many events for long periods takes time and slow down calendar app operations. Also recall that a calendar is something that is focused on the future, not the past. If you want a registry of your past life, you need a Diary app, not a calendar app. Also read our answer to the question "My device does not show old events. What is wrong?" in this F.A.Q.
The synchronisation has stopped working, what shall I do?
Please notice that our app does not perform any sync. by itself. it is Android who is managing the account and the synchronisation completely by itself. Since we are using the Android accounts, you are never locked-in to our app, you can use any app using these accounts for your events. Therefore the question is a question for Google or your supplier. Therefore, whenever you have synchronisation problems, it is related to your Android system rather than related to our app or caused by our app. You will have exactly the same problem also when you are not using our app. Consequently, synchronisation problems must be solved by performing actions in the Android system.
Synchronisation problems are very rare and are most often caused by lack of free RAM memory on your device (e.g. too many memory hungry apps are using your phone simultaneously). When you have lack of memory, rebooting your device, uninstalling memory hungry apps or just wait a few hours might cure the problem. Below are some other tips from us how to correct Android synchronisation problems, although our app or our company is not involved at all in the cause or resolution of such problems:
First check that the automatic background synchronisation in the device's main settings is activated for your account(s). Thereafter open our application, press the menu icon/button and move on to "select calendar account". Here, ensure that both "Synchronised" and "View events" is enabled for the calendar(s) you are using within the account. To hide some calendar data but have the data directly available without a new synchronisation, you can leave "Synchronised" enabled but disable "View events".
It is also rather well known that there might be problems with the Google synchronisation on Android devices, when the local calendar data within your device have been corrupted. We believe this problem is rare but still happens now and then for some customers. The cause of the problems is within the standard calendar's synchronisation with Google, since this happens also if you only are using the standard calendar and has never installed any other calendar app. Googles suggests several causes to this problem, one of them is lack of memory. Google also suggests several actions, e.g. cleaning application data, which is almost the same as cleaning caches. Read more here:
https://support.google.com/nexus/answer/6212917?hl=en
https://support.google.com/calendar/answer/6261951?hl=en
Note: cleaning your local calendar data caches causes loss of the local calendar events that has never been successfully synchronised with the remove server for your accounts(s), where the calendar data should be permanently stored. Make sure you know what is on the server before clearing local calendar cache/data by visiting www.google.com/calendar (for Google accounts) or www.outlook.com (for Outlook/hotmail accounts) using a computer and a web browser.
Fix corrupt Android calendar caches
1. Enter the main Android settings and lookup "Apps" (on some devices called "Programs")
2. Click on the menu icon and select "show system" (some units this option is called "show all apps" or "show system apps", on other systems the option might be an alternative tab instead of a menu choice)
3. Locate "Calendar Storage" and enter these settings. Unfortunately this is on some devices called just "Calendar", just like many other apps. However the Calendar Storage entity is often a green/white icon, and it does only show up if "show system" in step 2 above is active. In any doubts, just repeat the storage cleaning for everything you can find that has "calendar" in the name according to step 4-5 below.
4. Look for the row called "Storage", and press it
5. Now there are two buttons, see the screen below. First press the "Clear cache" button. Then press
the button called "Clear Data", "Clear Storage" or similar.
6. Wait a few minutes
7. Open our app again
8. Enter our apps menu-> "Select calendars" and setup your calendar/account preferences again
9. After a few minute all events will be synced down from the "server" of the calendar system and now are displayed by our app. Sometimes rebooting the device seems to speeds up the sync. process.
10. If clearing cache & data for "Calendar Storage" does not help, it might be worth an attempt to repeat
steps 1-9 above for all apps called "Calendar" or something similar
On the internet there are also plenty of descriptions that recommends empty cached data in the global phone app settings for all kind of apps and services from the standard kalender. These are named "Calendar", "Calendar Storage", the localized name of Calendar, e.g. "Kalender", or another name for the standard calendar like Samsung's "S Planner". Note that in order to find all built-in applications within your device, you have to select the "all" tab in the device settings for programs/applications, lookup the application and clear the cache. This method also works in most cases, therefore we also describes it in the help on our application. In some rare cases, a reboot of the phone might also help.
My calendar is slow, why?
First of all we must mention that there unfortunately are other calendar products on the market that significantly slows down the operation of the built-in standard calendar and all other calendar apps (including our app). This happens since this kind of calendar apps are constructed wrong and causes a very heavy load on the device's calendar database. Especially be careful when using other calendar widgets, which might cause high load in the background. The built-in standard calendar and our calendar do not have these drawbacks. If you feel that our calendar as well as the standard calendar is very slow, try to uninstall other calendar apps, especially those having widgets and see if the speed of our calendar is getting better. If you do not notice an improvement, you might of cause reinstall the other calendar apps (which very well might be great applications).
If our calendar runs on a reasonable modern device and there are no other bad apps slowing down your device, we think our calendar is rather fast. It typically takes 0.5-2 seconds to read the events when switching month, when the month typically contains about 100-200 calendar events. This time is the time it takes for the built-in Android function we are using, to read one months of events, and is nothing that we can make faster or slower. Fewer events in the calendar shorten the time even more. Therefore it is important that you turn o! the calendar accounts you are not using in our app, by pressing menu button/icon and adjust the settings in the menu called "Select calendar account". For instance, if you have a huge amount of events within your Facebook calendar, you might turn o! the Facebook calendar account from our app. You will still be able to manage your Facebook calendar by using the Facebook app in your device.
Often other calendars are constructed to only read and display the events from one day, which of course takes less time to read. You can of course use the day view of our calendar to have the same short response times, but it is a benefit to get the overview of a whole month.
Finally also consider that our graphical month views takes a little longer to load (the graphics take time) than the pure text-based month views, when the app is starting. Just switch the view to text-based in the bottom rightmost menu, if you want a faster start of our app.
I have bought a new phone. Do I have to buy your product once again?
Probably you do not have to buy our application again. If you setup the same Google account on your device as the account you used to buy our product you probably do not have to pay again. However note that it is Google themselves who sets the conditions for how installing our software. You have bought our application using Google Play under the conditions agreed between you and Google. To get a 100% applicable answer, please contact Google support. Below you will find our own impression for how Google Play works on multiple devices:
Just setup the same Google account on your device as the account you used to buy our product you do not have to pay again. Also remember to check that the same account is the active account in Google Play, since Play supports multiple accounts. After the preparations, just search for our product again and select ”install”. If the button still says "buy", the "Play shop" app somehow is stuck in an old state, not fetching central purchase data. In these situations, it helps (like with all apps) to lookup the app "Play shop" in the Android main settings and execute ”clear cache” and possibly also ”clear data”. This will force the Play shop app to immediately fetch and use fresh new data over internet, instead of using cached data. If it still doesn’t work you have to ask Google’s support for help, since ”Play shop” and Google Play are products from Google. Sorry for the inconvenience if such actions are needed, but flaws in Googles products is nothing we can cure, since it is not our products.
How do I setup synchronisation against hotmail or outlook.com?
You have to create an Android account for this first. Our app does not perform any sync. by itself, it is Android who is managing the account and the synchronisation. Since we are using the Android accounts, you are never locked-in to our app, you can use any app using these accounts for your events. Therefore the question is a question for Google or your supplier. In addition, different Android versions and different supplier-specific add-ons or changes can change the way you do this. However, setting up the account usually is a matter of setting up an exchange account with manual settings, specifying the correct server (i.e. m.outlook.com or m.hotmail.com) and the correct security (i.e. SSL/TLS).
1. Open Android main settings. 2. Enter "Accounts".
3. Start to add an account
4. Select type ”Exchange”
5. Specify email-address 6. Select manual setting 7. Select Exchange-type 8. Enter password
9. Enter m.outlook.com or m.hotmail.com as ”Server, use port ”443” and security type ”SSL/TLS”
10. Enable calendar sync.
11. Move on and finish the account
12. Open our app, select Menu->Select calendar account. Lookup the new calendars and enable "Show" and "Sync". Don't forget to choose a standard default calendar.
If you search on Google how to setup this, you will find similar procedures. Note that the procedure above might fail if you use two-step verification (also known as Microsoft Authenticator) because Android and Microsoft do not seem to support manual settings of an exchange server with two-step verification. In that case, two-stage verification must be disabled, for example by visiting www.outlook.com using a computer. An even better alternative is to create and use an app-password at www.google.com .
I am syncing with an exchange server. In the description field there are strange HTML text. Why?
MS Outlook/exchange often are using HTML based descriptions, which is not supported by our application. Modern android versions (>= 4.x) have a setting for this in the main settings. Please turn o! HTML in "Accounts & sync"->Exchange ActiveSync->"General Settings"->"Message format".
I want to assign colors to my events. Is that possible?
Yes, that is possible in several ways, please read through the whole answer in sections A-C below.
A. Using individual event colors
if you are using a Google calendar account on a device running Android 4.0.3 or later. In that case you have a colorful button when you are editing events, on the top just to the right of the title-field. The button is only visible if you are editing an event and a Google/Gmail-account is selected in the calendar field, a bit further down. By pressing that button you can select a new event- specific color. The selected color will also be synced and therefore used also when you are running Google Calendar using a Web browser, e.g. on a computer. Please note that calendars within accounts from other suppliers than Google (e.g. Samsung), sadly does not support event colors. They have not implemented this richer set from the event calendar standard. If you want to use event colors, you must use calendars from your Google account!
B. Using calendar account colors and several accounts
Another way is to use calendar account colors, and use several sub-calendars within your main Google/Gmail account and then use our application to assign user-specific colors to the events per sub- calendar.
Often the need for event colors is a need to categorise your event, e.g. having some events marked "Important" with a red color. You can assign specific calendar account colors within our application. For instance you can have all events within a sub-calendar named "Important" automatically marked with a red color.
Here is an example of how this can be done:
1. Enter your Google calendar using a computer and a web browser. The address is https://www.google.com/calendar.
2. In the rightmost menu there is a drop-down button where you can choose to create new calendars. Try this, e.g. create a sub-calendar named "Important".
3. Now make sure the Google/Gmail account you did use above also is registered within your device. You can have several Google accounts registered. You add new accounts within the device's main settings in the section named "Accounts and synchronisation".
4. Wait some minute to let the device have time to know your new sub-calendar.
5. Open our application on your device. Right-click on the menu button/icon and move on to the
"Select calendar account" function.
6. Now you will find the newly created sub-calendar here, named "Important" in our example. Note that
you might have to scroll down to see all available calendar accounts.
Activate synchronisation and viewing of the event
Activate "Use color"
Press the "Select color" button and select your own color, e.g. a red color
7. From now on, place your important events within the new "Important" calendar instead of the default account. This is done with the drop-down button above the repetition selection in the event edit view. You can select event calendar account both when creating events as well as when modifying existing events.
C. Note: Do not use special fonts not supporting colors!
Note that some phone suppliers (e.g. Samsung) adds their own optional fancy non-standard fonts as an alternative in the device screen/display/font settings. Many of these kind of fonts are poor non-standard fonts that do not support the characters to have different colors. Of course no android-app can display text colors using fonts not supporting any colors.
If your color settings (e.g. using calendar account colors) does not affect the event text displayed by our app (and other apps), then please reset your personal non-standard font settings in the device settings to a standard font supporting colors.
Where are public holidays and name-days enabled/disabled/displayed?
First you must understand the basics
The holidays and the names-days provided by our app are built-in and cannot be removed. The can only disabled from being shown in the app settings. At installation the holidays (and name-days if applicable) are enabled to match the language®ion you device is using. For instance if your device language is Finnish in the region Finland, the Finnish holidays and name-days are automatically enabled at app installation. If you are using another language when our app is installed, you have to enable the holidays/name-days manually by yourself in the app settings. Note that we have build-in holiday information and build-in name-days information for selected countries, not for every country in the world.
If you do not see our build-in holiday/name-days information as expected you have you either has turned them off in the app settings, you are running the device in a foreign language, or you are looking for them in the wrong place in the app. Below you will find an explaining picture with screen-shots explaining where to find the settings and where the built-in holidays is shown by our app. If you expect holiday information to be written as ”events” in the event space, this has nothing to do with our app. What is displayed as ”events” is fetched from the calendars within your accounts.
Which calendar and accounts (e.g. which holiday calendars within your accounts) you are using/enabling/subscribing is up to you. This is something our app is not involved since the information does not come from our app, our app only display your information in your device’s accounts according to your ”select calendar” settings in our app. For instance Google often include some holidays as a ”public calendar” when you are using a Google account. But such ”holidays shown as events” fetched from your accounts indirectly from internet has bad quality. They are often faulty and only contains information for about one year ahead. You do not need to show such ”event calendars” since our build-in information is better, more complete, valid for many years ahead and displayed in a much more discrete manner. We strongly recommend that you disable showing holiday/name-days information from your accounts in the app's calendar settings (menu -> select calendars) and make sure our app’s build-in holidays are enabled in our app settings (see the picture below).
Picture which explains it all
The following picture with english explanations is explaining it all. The example is from a device running with the Finnish language and the Finnish region. If you are reading on a small mobile device, just klick on the picture and turn your device into landscape mode and you will be able to study the details.
My device does not show old events. What is wrong?
Probably nothing is wrong, since Android, due to performance reasons, has account restrictions for how long back in time your events is synchronised with your device. This restriction is built-in to the calendar-interface all app-developers have to interact with Google/Gmail calendar accounts. For most users, this is not a problem; a calendar is directed to plan your future, not to be a diary to study your history.
First of all, note that no events are erased (read more below where you can find them in your Google account with a web browser)! Consider that your events are not stored/synchronised/managed by our app. Your events are stored in your Android accounts and completely managed and synchronised by your Android operating system without involving any calendar apps.
Therefore the amount of events you will see is the same independently of which calendar app you are using; Using Samsung's calendar-app or using the default calendar-app from your supplier, will show the same amount of events from your Android accounts as our app is showing. The exception is Googles own calendar-app, which is using an own built-in sync-method which can show also elder events.
Depending on your account type, Android might only show a limited history, although the properties between different kind of accounts varies a lot. For instance, Google accounts seem to restrict syncing events older than 6-12 months. This is probably a limitation for performance reasons within the Android functions managing its Google accounts. Such Android behaviours and account limitations cannot be changed by any calendar-app: it is a design decision made by Google. Note that your events never is being deleted by our calendar app or by the Android system, they are just hidden on your mobile device. You can still work with all the events by using a web browser and a computer visiting the account's primary storage. For Google, this storage is accessed by using a computer to visit www.google.com/calendar .
The technical reason for limiting calendar apps is that Google's official database interface (https://developer.android.com/guide/topics/providers/calendar-provider) when requesting older events simply does not return the older events that actually exist . However, Google's own calendar app shows older calendar events, probably because they are "Google" and have access to your own internal interfaces/functions that others cannot use.
Some other account types (exchange/active sync) on some Android versions have settings for the amount of data to synchronise. Take a look in the main Settings->Accounts&Sync->”your account”->Account Settings->Amount to synchronise.
Finally also consider that a calendar is focused on your future, not on your history. Beside performance reasons, that is probably also a reason why Google and other Android account providers decide to limit showing historical events. A historical notebook is called "diary", which is something else. If you want a diary, there might be plenty of other apps at Google Play, which can be used as a complement to a calendar app.
Our company are not involved at all in the Android system and the Android accounts. if you have further questions regarding how Android account works, contact the account provider, e.g. contact Google support for questions about Google accounts within Android, contact Microsoft for questions about Hotmail/Outlook/ActiveSync accounts, contact Samsung for questions about their Samsung accounts (supplying "My calendar"), etc.
Google Calendar seems to be experimenting lately with an extended but proprietary synchronisation. Unfortunately, this secret solution is completely Google-internal and therefore completely locked for all other calendar apps. Therefore, unfortunately, neither our app nor other 3rd party calendar apps can use this.
Where can I find the menu button?
Our modern later app releases running on Android 4.0.3 or later, there is a graphical menu button. This is an icon with three vertical dots which is normally placed on the upper right corner in our app. Press this icon to open the menu.
However, If you are using our classic theme, the software menu button icon instead is placed in the bottom right corner. There are also older devices having a hardware menu button, i.e. a physical menu button on your device, e.g. the Samsung S4/S5 devices. When running our classic theme on such a device, there is no graphical menu icon when running our app with the classic theme. Instead you have to press you have to press this HW button to open the menu on these devices.
Many users are not aware how to open the hardware menu button, although it has a very important role on devices equipped with this kind of button. Often this hardware button is combining several functions, e.g. long-press will open the menu, while short-press will open the task-list.
On some devices (e.g. HTC One X and Samsung S5), you might have to short-press or long-press on your hardware button used for "recent apps", if you cannot find the menu icon on a black bar to the bottom of your screen. There are a lot of guides on the internet for how to find the menu buttons on these devices, e.g. this guide: http://www.androidcentral.com/samsung-galaxy-s5-menu-button-hidden . Just search for "menu button S5" or similar and you will find a lot of explanations.
Detailed explanation
On devices running Android 3.X, 4.X or later, you will normally find the menu button emulated as a black bar with a menu icon in the bottom of the display. On these Android versions, it is also possible to reconfigure the menu function to be mapped to a hardware button in two ways:
1. Use the "recent apps" button (i.e. one of the existing hardware buttons) as menu button. In this case you have to use long-press on the same button to be able to switch programs.
2. Use long-press of the "recent apps" button as the menu button. In this case, a short-press on the button still is used to switch programs.
To configure the behavior of your "recent apps" button on an Android 4 device, you have to enter the main settings and move down to the Phone settings row named "Display, gestures & buttons". Within the sub- screen you have to press the row named "Recent apps button", to set your own preferences.
If you have reconfigured the menu function to the "recent apps" physical button (or if you device supplier has done that for you), the emulated black bar will not be visible, and you will have a larger screen utilised by our application.
If you have enabled the "Old" user interface in our app settings and cannot find your HW button, an alternative to the method above to re-enable the new default user interface is to reinstall our application. For instance some devices allow you to completely disable the menu button in the main device settings. However, the alternative to change the settings is always better than reinstalling our app, since it require less effort.
I can not find a birthday calendar from my Google contacts under "Select calendars" in the app
Calendar apps can present the birthdays that are listed in the contact books of different calendar account systems. If you are using birthdays in your contact book, the problem is often due to birthdays (from the contact book) not being enabled in the settings in your account's central calendar settings. Here's how to enable it in a Google Account:
1. Open Google Calendar with a web browser and a computer (visit https://calendar.google.com).
2. Open the hamburger menu at the top left of the window.
3. Press the + button on the left next to "Other calendars".
4. Select "Browse calendars of interest".
5. Make sure that "Your contacts" under the heading "Birthdays" is activated and checked.
6. Return to the normal calendar view in Google Calendar in the browser.
7. "Birthdays" will now appear under "My Calendars" in the left column. Make sure they are checked.
8. Now it can take a while before you can select "Birthdays" in the mobile with our app (Menu-> Select Calendars "and even longer before people's birthdays are visible in our app. Google are managing the sync. by themselves; for some reason this sync might take rather long time. Check the next day.
Can I have the facebook calendar appearing in your app to see the birthdays of my FB contacts?
This usually works, but the methods for getting birthdays out of Facebook are varying heavily over time. Sometimes this is built in by the phone from the manufacturer so that it works without you having to do anything at all. Nowadays, it seems you need a plugin for Chrome to do this. Google it, a tip is to Google on "Birthday Calendar Extractor for Facebook". However, we take no responsibility for the methods you find if you Google, browser plugins can be security risks.
Use a computer and try to find a method to export Facebook birthdays to Google Calendar by googling the thing.
2. Visit https://calendar.google.com, verify with your computer that you have received the birthdays.
3. Now make sure that the same Google Account is added in Android's main settings on your device.
4. Wait a minute for the new calendar within your Google account may sync down from Google (sometimes it may take a while before Android makes the new Google Calendar available and thereby becomes selectable from apps in your device)
5. Turn on display of the new FB calendar from your Google account in in our app through "Menu-> Select Calendars". Preferably also choose another color for the FB calendar, to make events in the calendar di!er from other meetings, etc. in our app.
There are also many detailed descriptions online how to do this. Search with Google, for example search for "sync facebook and google calendar" for even more info.
Often so-called ICS calendars are read-only. Therefore modification/creation of FB events does not seem to sync up to FB. This limitation is not related to our app but to the Android system; it does not work with other calendar apps. If you want to modify FB events in your FB calendar, this is done by using Facebook itself instead of trying to do the modification with a calendar app.
I have switched to the old user interface in the settings. How do I restore to the new settings again?
Open the menu by pressing the menu button, proceed to the settings menu selection and deactivate the checkbox for the old user interface again.
If you have problems finding your menu button, you are probably using a device where you have to long- press on another button to open the menu. More details about how to find your menu button is found in the answer to another question in this documentation.
f you have enabled the "Old" user interface in our app settings and cannot find your HW button, an alternative to the method above to re-enable the new default user interface is to reinstall our application. For instance some devices allow you to completely disable the menu button in the main device settings. However, the alternative to change the settings is always better than reinstalling our app, since it require less e!ort.
I get a popup alert about "screen overlay" when I install the app. What is wrong?
This seems to be an Android intermediate fault. Turn o! your device and turn it on again, then the problem will disappear.
The app is shutting down by itself (crashes)
Of course, we are developing an app that both we and Google have been carefully tested. We have no known situations when our app is shutting down itself (crashes). However, the number of Android devices and device manufacturers are huge (> 5000 different phone types). Of course, there may be errors in our app in rare situations, just like for all other apps and software.
First of all, make sure your app is updated to the latest available version on Google Play (Play Store). We do not want to chase errors for which we have already published corrections. If that doesn't work, try reinstalling the app. It happens, although it is rare, that the memory in the phones becomes corrupt (temporarily or permanently) for reasons outside our app. If it is temporary, a reinstallation will help.
However, each phone provider can create their own calendar account types in the Android system. In exceptional cases it happens that the manufacturers themselves make mistakes that cause calendar apps to crash, when using these accounts. In very rare cases, other apps that use the calendar system can destroy the contents of the calendar accounts in the device, or overload the entire calendar system. We have seen that happen. It is impossible for us to test for each combination of phone type and combination with other apps. There are lots of proprietary account types that different companies make by themselves; not only Google account, Outlook, Samsung etc. but a lot of company-internal solutions etc.
Of course, we try to solve problems when our app shuts down (crashes) uncontrollably as far as possible. If that happens for you, we want you to do the following:
Let the Android system report the error / crash when it happens. Choose to report it to the developer. If possible, attach a comment about what you do to reproduce the fault.
When the report is available for us we can see the crash, hopefully analyse it and correct the error, if the problem is within our app. Don't be afraid to report: we cannot see any of your personal data in the "crash data" or the report. It does not contain that type of information. The only thing we can see is information about where in our app own source code the error occurred.
Send an email to our support (mycalendar.help@gmail.com), and tell us about the fault and how to reproduce it. Also tell us when you reported it using the Android system.
After mailing our support, you first receive an automatic response that tells you how to forward the information to us and what to check first. The automatic answer for instance tells you to carefully read these frequently asked questions. That is already done :-), so just follow the instructions to get further contact with us. You are also very welcome to click on the app's menu in the upper right corner, select "About" and copy the information there and send it in the email to us. That can help us a lot.
If you recently purchased the app and you want to cancel your purchase due to your problems, you can of course regret the purchase on Google Play (Play Store) and get the money back (most often within the first 14 days, but these Google rules can vary between countries). If more time has passed since your purchase and you can not use the app at all, we can approve a refund, if you send with the receipt in the email. If it has passed long time (say several months), we consider you have had a decent use of the app already, considering the low price you paid. But of course we first and try to solve your your problem.
I have trouble with printing, what is wrong?
Printing events requires properly functioning print support in Android and often also requires extra software from printer vendors, your company's IT support etc. For instance Canon has a plugin on Google Play called "Canon Print Service". In addition, a printer compatible with Android and the extra software is required.
If printing from other apps (such as Chrome) works on your device, printing from our app will most likely work as well. First test that printing works with the device's web browser (eg Chrome), or with any other app that has a print function. Look in the app for something called "Print" or similar in app menus. Sometimes it is instead a found in the app's Share function.
Of course, we can not provide support for Android or any extra printing software from other companies or printer vendors. We can only provide support for our own app. If you have problems printing you must contact Google, your phone provider, the manufacturer of extra printing software, your company's IT support or similar. You can probably also find a lot of help by "googling".
I created a recurring full-day event where each instance extends over two days. Why does it look like each instance only lasts one day?
Repeating full-day events (marked with "All day") where the event instances extend over more than one day, may be presented only on the first day by our calendar. Some account types (we know this applies to Google Accounts) have an error that is likely to be caused by Google's calendar servers. These seem to incorrectly change the duration of such event instances no duration at all, even though our app correctly specifies several days to the Android system when editing. When we detect this, we try to do the best, since it must be at least a 1-day All-day event, and we present these kind of events with zero duration as 1-day durations. We hope Google corrects this error soon. Other third-party calendar apps also suffer from the same error and have similar limitations. This limitation is also described in the app's main webpage.
Calendar links in invitations etc. can not be selected to be opened with the app. What's wrong?
As of Android 12, the function of selecting the default app with an "open with" menu, to select which app should handle the links, has disappeared from Android. Instead, Google has decided that the user needs to go into the default settings for the app that currently handles the so-called "deep links" and turn them off. Thereafter you can change the same standard-default settings for another app (eg our app) and enable our app to be handle such links. We have also made a menu selection in our app, to make it easy for the user to find these settings.
Our opinion is that this is a deterioration that makes it cumbersome and difficult for users to change which app should be opened for deep links. Not only that; In addition, some phone providers in their integration of Android 12 into their operating system have incorrectly removed the ability to turn off the app that primarily handles the links. For example. this is for the moment the case for the OnePlus Android 12 versions. For these devices it is the pre-installed calendar that handles the calendar apps, and this can not be changed as a user. This behavior is of course an error, as it prevents third-party apps from being used equivalent to the pre-installed apps. Other Android 12 implementations, e.g. Samsung's and Google's implementations for their devices do not suffer from this error when using Android 12. We hope that the phone manufacturers who have had difficulty making a flawless Android 12 adaptation will sharpen and correct this error in the future, just like Samsung now has corrected this fault that also occurred in their first Android 12 versions.
Even on Samsung phones, this is difficult to manage, at least doing an initial setup. The difficulty is finding the app that is seizing "calendar.google.com". Obvious candidates are other calendar apps. But most of the time we have seen that it is the app "Google News" that steels access to "calendar.google.com" since it are grabbing all all links ending with google.com (i.e. the "*.google.com" pattern"). We consider this to be a severe error in the google news app. Of course, it should not block calendar apps from accessing calendar.google.com. To fix this, go to the Android settings, search for settings to change "default apps", "open links" or something similar. Unfortunately, this differs in the Android settings between phones, you can find it in different places on different phones. Then look up the settings for the "Google News" app and turn it off so that it does not open links. Then it should be possible to change the standard settings of our app, to make it open links to "calendar.google.com", unless another app also tries to open the same links. In that case, you can try to turn it off on that app as well, before enabling it for our app.
My device misses calendar alerts/notifications
These are known flaws in modern Android versions on some phone models (seems to be common for Pixel phones). The bug is not related to our or any other app, but seems to be a design flaw in Android, an overambitious desire to save battery even for apps that don't drain battery (our app drains very little battery). Check the following:
Review the main settings for something called "Use adaptive battery" in your main setting's battery settings. Often under samething called "Battery Saver". It might be called something like "Smart Battery" instead. Disable it anyway.
Also review the main settings specific settings for our app and a setting called something like "Pause app activity if unused" in the app permission settings.