# Contact Support - Calculator Pro
We are here to help! If you have any questions, encounter a bug, or would like to suggest a new feature for **Calculator Pro**, please reach out to us using one of the methods below.
## 1. Email Support
For technical issues, billing inquiries, or general questions, send us an email:
- **Email:** [Toolsbird95@gmail.com](mailto:Toolsbird95@gmail.com)
- **Response Time:** We typically respond within 24-48 hours (Monday-Friday)
## 2. Before You Contact Us
To help us assist you faster, please include the following information in your message:
- **Device Model:** (e.g., Samsung Galaxy M51, Google Pixel 7)
- **Android/iOS Version:** (e.g., Android 14, iOS 17)
- **App Version:** Found at the bottom of the Settings page (e.g., 1.1.15)
- **Issue Description:** A brief, clear description of the problem or your suggestion
- **Screenshots/Screen Recording:** If applicable, attach visuals showing the problem
- **Steps to Reproduce:** If it's a bug, tell us how to recreate it
## 3. Common Support Topics
### Account & Subscription Issues
**How do I restore my Premium purchase?**
- Go to Settings → Premium Access
- Tap "Restore Purchase" at the bottom
- Wait for verification (requires internet connection)
**How do I cancel my subscription?**
- **Android:** Open Google Play Store → Subscriptions → Calculator Pro → Cancel
- **iOS:** Open Settings → [Your Name] → Subscriptions → Calculator Pro → Cancel Subscription
**How do I delete my account?**
- Open the App → Settings → Scroll to bottom → "Delete Account"
- Confirm deletion (this action cannot be undone)
- All data will be permanently removed within 30 days
### Feature-Specific Support
**Voice Input isn't working**
- Ensure microphone permission is granted in device settings
- Check your internet connection (voice recognition requires connectivity)
- Speak clearly and avoid background noise
- Try switching between English and regional languages in Voice Settings
**AI Math Solver isn't responding**
- Check your internet connection (AI requires active connectivity)
- Ensure you're signed in (AI features require authentication)
- Try rephrasing your question more clearly
- Complex problems may take 5-10 seconds to process
**Referral code not working**
- Ensure the person using your code is a new user
- Check that they entered the code correctly (case-sensitive)
- Credits may take a few minutes to appear
- Both users must have the app installed
**Ads still showing after Premium purchase**
- Force close and restart the app
- Tap "Restore Purchase" in Settings
- Check your subscription status in Google Play/App Store
- If issue persists, contact us with your purchase receipt
### Technical Issues
**App crashes or freezes**
- Clear app cache: Settings → Apps → Calculator Pro → Clear Cache
- Ensure you have the latest version from Play Store/App Store
- Restart your device
- If problem persists, contact us with crash details
**Calculations are incorrect**
- Verify you're using the correct calculator mode (Basic/Scientific)
- Check for operator precedence (multiplication before addition, etc.)
- For voice input, verify the recognized text is correct
- Report specific calculation errors to us for investigation
**Sync not working across devices**
- Ensure you're signed in with the same Google account on all devices
- Check internet connection on both devices
- Force sync: Settings → Sign out → Sign in again
- Allow a few minutes for cloud sync to complete
## 4. Feature Requests & Feedback
We love hearing from our users! If you have ideas for new features or improvements:
- **Email us:** Toolsbird95@gmail.com with subject "Feature Request"
- **Be specific:** Describe exactly what you'd like to see
- **Explain why:** Tell us how it would improve your experience
- **Vote on existing requests:** We prioritize features based on user demand
## 5. Report a Bug
Found a bug? Help us fix it quickly:
1. **Email:** Toolsbird95@gmail.com with subject "Bug Report"
2. **Include:**
- What you were trying to do
- What actually happened
- Expected behavior
- Screenshots/screen recording
- Device and app version info
## 6. Privacy & Legal Inquiries
For questions about:
- **Privacy Policy:** https://sites.google.com/view/calculatorprolegal/privacy-policy
- **Terms of Service:** https://sites.google.com/view/calculatorprolegal/terms-of-service
- **Data Deletion Requests:** Email us or use in-app account deletion
- **GDPR/CCPA Requests:** Email us with your specific request
## 7. Connect With Us
Stay updated on new features and improvements:
- **Website:** [Calculator Pro Legal](https://sites.google.com/view/calculatorprolegal/contact-support)
- **Email:** Toolsbird95@gmail.com
## 8. Business Hours
- **Email Support:** Monday - Friday, 9:00 AM - 6:00 PM IST
- **Response Time:** 24-48 hours for most inquiries
- **Emergency Issues:** Critical bugs affecting all users are prioritized
---
## Frequently Asked Questions (Quick Reference)
| Question | Answer |
|----------|--------|
| **How to go ad-free?** | Purchase Premium or use referral credits for temporary passes |
| **How to earn free credits?** | Share your referral code; earn credits when friends install |
| **Voice input languages?** | English + Regional languages (configurable in Voice Settings) |
| **Offline mode?** | Basic calculations work offline; AI and sync require internet |
| **Cross-device sync?** | Sign in with Google to sync across devices (Premium feature) |
| **Refund policy?** | Managed by Google Play/App Store; contact them for refunds |
---
**Thank you for using Calculator Pro!** Your feedback helps us build the best calculator app for everyone. We're committed to providing excellent support and continuously improving your experience.
**AppsBird Team**
*Making math easier, one calculation at a time* 🧮