CAIRN SUPPORT
Need a hand? We are happy to help.
CONTACT
Email: pradeep.aneesh@gmail.com
We aim to respond within 2 to 3 business days. Please include your device model and iOS version, and a short description of what happened. Do not include any private journal content in your message.
FREQUENTLY ASKED QUESTIONS
Is my journal really private?
Yes. Your entries are stored only on your device and encrypted. There is no CAIRN account and no server, so we never see your entries. AI features send only the text you choose to reflect on directly to Anthropic to generate a response; this never passes through us. See our Privacy Policy for details.
How do the AI features work?
When you tap reflect, open "ask your journal," or generate an insight, CAIRN sends the relevant entry and a small amount of recent context directly to Anthropic's Claude to create a response. AI features are optional. If you never use them, nothing leaves your device.
Do I need to back up my journal?
Yes. Because your journal lives only on your device for privacy, you are your own backup. In Settings you can create an encrypted backup file and store it somewhere safe (for example in Files or on a drive), then restore it on a new device. We recommend backing up regularly.
How do I export my entries?
In Settings, you can export to Markdown, plain text, or PDF — a single entry, a date range, or everything. There is also a clean PDF export you can share with a therapist.
How do I unlock Pro, and how do I restore my purchase?
Open the upgrade screen and choose Monthly, Annual, or Lifetime. If you already purchased on another device or reinstalled the app, tap "restore" on the upgrade screen. Subscriptions are managed through your Apple ID in the App Store.
How do I cancel my subscription?
Subscriptions are billed by Apple. Open the Settings app on your device, tap your name, then Subscriptions, and manage or cancel CAIRN there.
How do I lock the app?
In Settings, enable app lock to require Face ID, Touch ID, or your passcode to open CAIRN.
How do I delete my data?
Delete any entry from within the app, or use the reset option in Settings to erase everything. Removing the app from your device also deletes its data. Because your data is stored only on your device, this is permanent — export or back up first if you want to keep a copy.
Is CAIRN a replacement for therapy?
No. CAIRN is a journaling companion and is not therapy, medical advice, or a crisis service. It is meant to complement professional care. If you are in crisis, please contact someone you trust or a local professional.
STILL NEED HELP?
Email pradeep.aneesh@gmail.com and we will get back to you.
Steppe Summit Studio