Last updated: June 12, 2026
Welcome to Cabzzy (“we”, “us”, or “our”), a mobile application owned and operated by BROGEN TECHNOLOGIES PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, India.. By accessing or using our mobile application (“App”) or any related services (collectively referred to as the “Services”), you (“User”, “Driver”, “Agent”) agree to be bound by these Refund policy. These Terms govern your use of our platform, and it is important that you read and understand them before using our Services. If you do not agree with any part of these Terms, please refrain from using our Services.
BROGEN TECHNOLOGIES PRIVATE LIMITED, through the Cabzzy platform, is committed to providing a seamless payment experience for our customers. We understand that circumstances may arise where a refund is necessary. Please review this refund policy to understand the terms and conditions for refund requests.
Refund requests will only be considered after the user has utilized a minimum of 33% (thirty-three percent) of the purchased subscription or service period.
For example, if a user purchases a 30-day subscription plan, they may apply for a refund only after completing at least 10 days (33%) of the subscription period and within the applicable refund eligibility period.
Users who have utilized less than 33% of the service period may not be eligible for a refund unless the request is related to a payment error, unauthorized transaction, technical issue, or billing discrepancy as determined by Cabzzy.
Cabzzy reserves the right to verify service usage records before approving any refund request.
For all subscription purchases, users are eligible for a full refund request within 7 (seven) days from the date of purchase. After 7 days, the payment becomes strictly non-refundable
Cabzzy will process refund requests in accordance with this 7-day refund period and the terms mentioned in this policy.
Refunds will be considered under the following circumstances:
Payment Error: If a payment error occurs, such as double charging, unauthorized transactions, or technical glitches, we will investigate the matter and issue a refund if the payment was not intended or authorized.
Service Cancellation: If you cancel a service or subscription for which you have made a prepayment, you may be eligible for a refund according to the terms of the cancellation policy.
Billing Discrepancies: In cases of billing discrepancies or overcharges, please contact our customer support team for resolution. Refunds will be issued based on the investigation results.
All payments and refunds are processed through Razorpay Software Private Limited on behalf ofBROGEN TECHNOLOGIES PRIVATE LIMITED.
We do not offer refunds for the following reasons:
Change of mind or personal preference.
Failure to use a paid service or subscription.
Violation of our terms of service or usage policies.
Once a subscription recharge is completed and payment is processed, it is strictly non-refundable. This policy applies to all subscription durations and plans.
We do not provide refunds or credits for any unused time during the subscription period or for partial use of the services.
To request a refund, please follow these steps:
Contact our customer support team via cabzzycontact@gmail.com to initiate the refund request.
Provide the necessary information, including your payment details, account information, and the reason for the refund request.
Wait for our customer support team to review your request. We may request additional information or evidence.
Once your request is approved, we will process the refund within 5–7 business days, subject to Razorpay and bank processing timelines.
Refunds will be issued via the original payment method used for the transaction.
Approval of a refund request does not guarantee a full refund of the amount paid.
The final refund amount will be calculated after deducting:
Charges for the portion of the service already utilized by the user.
Applicable GST (Goods and Services Tax).
Payment gateway charges, transaction fees, and processing fees charged by Razorpay or any other payment service provider.
Any other non-recoverable administrative or operational charges incurred by Cabzzy.
The refund amount, if approved, shall be limited to the remaining unused value of the subscription or service after the above deductions.
Under no circumstances shall the user be entitled to a 100% refund once any part of the service has been used.
Cabzzy reserves the sole right to determine the final refundable amount based on service usage records, payment processing costs, and applicable taxes.
BROGEN TECHNOLOGIES PRIVATE LIMITED reserves the right to update or modify this Refund Policy at any time. to update or modify this payment refund policy at any time. Any changes to the policy will be posted on our refund policy link with the updated effective date.
If you have any questions about this Refund Policy, You can contact us atContact BROGEN TECHNOLOGIES PRIVATE LIMITED at cabzzycontact@gmail.com
Email: cabzzycontact@gmail.com
Phone: +91 9510302962