Effective Date: July 22, 2026

Welcome to CAABACH. Your privacy is important to us. This Privacy Policy explains how CAABACH collects, uses, stores, and protects your personal information when you use our mobile application.

By using the CAABACH application, you agree to the practices described in this Privacy Policy.

1. About CAABACH

CAABACH is a healthcare platform that connects users with healthcare professionals and provides healthcare-related services, including:

• Online Doctor Consultation

• Doctor Appointment Booking

• Emergency Management

• Home Hospital Services

• Home Nursing Staff

• Lab Test Booking

• Physiotherapy & Rehabilitation

• Medical Equipment Booking

• ICU Setup at Home

• Elder Care Services

• Cancer Care

• Neuro Palliative Care

• Tracheostomy Care

• Post Hospitalization Care

• Emergency Health Tips

CAABACH is intended to help users access healthcare services conveniently.

2. Information We Collect

Depending on the services you use, we may collect:

Personal Information

• Full Name

• Mobile Number

• Email Address

• Date of Birth

• Gender

• Profile Photo (optional)

• Residential Address

Medical Information

When you book healthcare services, we may collect:

• Medical history

• Symptoms

• Doctor prescriptions

• Health reports

• Lab reports

• Uploaded medical documents

• Consultation notes

Appointment Information

• Selected doctor

• Appointment date and time

• Consultation type

• Service booked

• Booking history

Device Information

We may collect:

• Device model

• Android version

• App version

• Device identifiers

• IP address

• Crash logs

• Diagnostic information

Location Information

With your permission, we may collect your location to:

• Show nearby healthcare providers

• Arrange emergency services

• Deliver home healthcare services

Location access is optional and only used with your consent.

3. How We Use Your Information

Your information is used to:

• Create and manage your account

• Book doctor consultations

• Schedule home healthcare services

• Arrange emergency healthcare

• Book laboratory tests

• Process healthcare requests

• Improve our services

• Send appointment reminders

• Send important service notifications

• Respond to customer support requests

• Prevent fraud and unauthorized access

• Comply with legal obligations

4. Medical Disclaimer

CAABACH provides a platform to connect users with healthcare professionals.

The information available in the app, including Emergency Health Tips, is intended for educational purposes only and should not be considered medical advice.

Always consult a qualified healthcare professional before making medical decisions.

In case of a life-threatening emergency, contact your local emergency medical services immediately.

5. Information Sharing

We do not sell your personal information.

We may share your information with:

• Licensed doctors

• Hospitals

• Diagnostic laboratories

• Home healthcare providers

• Nursing staff

• Physiotherapists

• Emergency healthcare partners

• Medical equipment providers

Only the information necessary to provide requested services will be shared.

We may also share information if required by law.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information, including:

• Secure server communication (HTTPS)

• Encrypted data transmission

• Access controls

• Authentication and authorization

• Regular security monitoring

While we strive to protect your data, no method of transmission or storage is completely secure.

7. Data Retention

We retain your information only as long as necessary to:

• Provide healthcare services

• Maintain appointment records

• Meet legal and regulatory requirements

• Resolve disputes

• Prevent fraud

When no longer required, your information will be securely deleted or anonymized.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information

• Update incorrect information

• Delete your account

• Request deletion of your personal data

• Withdraw consent where applicable

• Request a copy of your data

To exercise these rights, contact us using the information below.

9. Account Deletion

Users may request deletion of their CAABACH account by contacting our support team.

Upon receiving a verified request:

• Your account will be deactivated.

• Personal information will be deleted unless retention is required by law or for medical record obligations.

• Certain records may be retained where legally required.

10. Children's Privacy

CAABACH is not intended for children under 13 years of age without parental or guardian supervision.

We do not knowingly collect personal information from children under the applicable minimum age.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted within the application and will become effective immediately upon publication.

We encourage users to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.

Application Name: CAABACH

Email: info@caabach.com