Introduction 

Our Team's Mission

Our team's mission is a noble one — to provide extra special care to those students who find themselves in escalated situations, seeking assistance beyond the regular support channels. We are the guiding light for students who have already weathered the challenges of our standard procedures and are in need of a more personalized touch.

Escalation Origins

The escalations we receive come from various sources — our partner schools, missionaries, and colleagues within our organization. These are students who may have felt overlooked or underserved through conventional channels. Our duty is not merely to resolve their issues but to understand the nuances of their experiences and address them with the attention and empathy they deserve.

What You Will Learn in this Training

In this training, we will delve into the crucial mindset that sets our team apart — the understanding that each student is an individual with a unique set of challenges, aspirations, and emotions. It's easy to succumb to the temptation of passing a complex case to another department, but our strength lies in our ability to pay attention to the seemingly inconspicuous details.

We are not just resolving tickets; we are rewriting narratives and rebuilding trust. Our work goes beyond the resolution of immediate issues; it's about leaving an indelible positive mark on each student's journey. By the end of this training, you will be equipped with the tools and insights needed to transform challenges into opportunities for connection and understanding.

Let us embrace this opportunity to make a lasting impact on the lives of the students we serve. Together, we will rise above expectations and set a new standard for excellence in student support.

Thank you for being an integral part of this extraordinary team. As you go through these trainings, please reach out to your ASA with any questions you may have.