Privacy Policy for احنا بتوع التوصيل
Last updated: July 18, 2026
Byte Hub operates the احنا بتوع التوصيل mobile application (“the App”). احنا بتوع التوصيل is a general shopping and delivery service. It is not a pharmacy, medical, healthcare, or medication-management application.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, how it is protected, and the choices available to users.
1. Information We Collect
Depending on how you use the App, we may collect the following information:
Account and profile information:
- Name
- Email address
- Phone number
- Profile image, if provided
- User account identifier
Delivery and order information:
- Delivery addresses entered by the user
- Order details
- Shopping cart and favorite items
- Order history
- Notes and instructions provided with an order
Support and communication information:
- Messages sent through customer support
- Images or files voluntarily uploaded by the user in support conversations or delivery requests
- Address or location information manually typed or shared by the user in a message
Authentication information:
When you use Google Sign-In, we may receive your name, email address, profile image, and authentication identifier from Google.
Technical information:
We may process limited technical information required to operate, secure, and troubleshoot the App and its backend services.
2. Information We Do Not Automatically Collect
The App does not automatically collect precise GPS location.
The App does not currently use:
- Firebase Analytics
- Crashlytics
- OneSignal
- Advertising services
- Payment gateways
- Google Maps
Users may manually enter an address or voluntarily share location-related information in a support message.
3. How We Use Information
We use collected information to:
- Create and manage user accounts
- Authenticate users
- Display and manage user profiles
- Process shopping and delivery orders
- Save delivery addresses
- Maintain shopping carts and favorite products
- Provide customer support
- Respond to user questions and requests
- Process account deletion requests
- Prevent misuse and protect the security of the App
- Maintain and improve the App’s functionality
4. Images and Uploaded Content
Users may voluntarily upload images in customer support conversations or delivery-related requests.
Uploaded images may be used only to understand the user’s request, provide support, or fulfill a shopping or delivery service.
Users must not upload unlawful, harmful, or unauthorized content.
5. Service Providers and Data Processing
We use the following service providers to operate the App:
Google Sign-In:
Used to authenticate users who choose to sign in using their Google Account.
Supabase:
Used to provide authentication, database, storage, and backend services.
These providers may process information according to their own privacy policies and applicable terms.
We do not sell users’ personal information.
We do not share personal information with advertisers.
Information may be disclosed when required by law, to protect users or our legal rights, or to operate the requested delivery service.
6. Data Security
We use reasonable administrative and technical measures to protect user information.
Information is transmitted using encrypted network connections where supported by our service providers.
No system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide the App and requested services
- Maintain user accounts
- Process orders and support requests
- Resolve disputes
- Meet legal, security, and operational requirements
When a valid account deletion request is submitted, the account and associated personal data are scheduled for deletion within 30 days, except information that must be retained for legal, fraud-prevention, security, or dispute-resolution purposes.
8. Account and Data Deletion
Users can request account deletion from inside the App:
Settings → Delete Account
The App asks for confirmation before the request is submitted.
After a deletion request:
- The user is signed out
- Local account-related data is removed from the device
- The account and associated personal data are scheduled for deletion within 30 days
Users may also request deletion using our Account Deletion webpage:
bytehubsolutions827@gmail.com
The deletion process may include:
- User profile data
- Email address and phone number
- Saved delivery addresses
- Favorites and shopping cart data
- Order-related personal data, subject to legal retention requirements
- Support messages and uploaded files, subject to legal retention requirements
9. User Rights and Choices
Users may:
- Review or update certain account information inside the App
- Remove saved addresses
- Request account deletion
- Contact us with privacy questions or requests
We may request reasonable information to verify account ownership before processing a privacy or deletion request.
10. Children’s Privacy
احنا بتوع التوصيل is not directed to children under the minimum age required to independently consent to data processing in their country.
We do not knowingly collect personal information from children in violation of applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last updated” date.
12. Contact Us
For privacy questions, support requests, or account deletion assistance, contact:
Email: bytehubsolutions827@gmail.com
Application: احنا بتوع التوصيل
Developer: Byte Hub