Common Questions

POD PERSON

1. In motility search initials of POD person / Service Advisor.

2. Look at each work order to see if waiting on parts (WP) or if parts are in (PIS) on the Customer PO#.  

3. Research the following 

   • RO# 

   • Service Advisor Name  

   • Parts in Stock or PIS  

4. While in RO, check the "Repair Code" for  

   • all lines that read PIS

   •  ship bin location 

     • If no ship bin location go to parts request to make sure parts request does not say fulfilled or received = still waiting on part.

5. All parts need to be in for the RO before notifying Service Advisors.

6. Change Flag Time to blue (in process) to notify service writer PIS.

7. Once this process is complete, email the Service Advisor the RO#  and part(s) are in.

   • Service Advisor notifies the customer the part is in.

CUSTOMER P.O.#

S.O. Special Order

SO Shipping Order

PO Purchase Order

WP Waiting on Parts

ORD Order   Need or Going to

WA/ORD Waiting Authorization / Order

RO Retail Order

REC Receiving

TYPE FOR JOB LINES

L Service Prep and Delivery

M Service Warranty

FLAG TIMES

Waiting Cust Auth Waiting for customer to authorize work to be done

Not Started Task or job line not started

Byerly Body Shop

In Process The technician is currently working on the task or job line

Waiting Parts Ordered Warranty parts specialist has ordered the part from the manufacturer

Parts and Availability To do an estimate for a job to give to customer, then customer gives authorization

Waiting Warr Auth Waiting for warranty authorization from manufacturer

Waiting Serv Cont Auth Waiting service contract authorization

Sublet Outside vendor to perform the job

Tech Done Technician has finished all tasks for that particular job line.

Completed Job is completed and ready to be cashed out by Service Advisor

Find More Motility Glossary Words

It is the job of the warranty parts specialist (POD) to ensure quality control before a unit is released based on the following areas:

1. Does complaint, cause, and correction make sense?

2. Do pictures support the complaint ?

3. Did tech clock in and out of job ?

4. Were parts used and did they get billed to the job? 

5. Do any jobs require warranty authorization and/or parts ordered?

If information is not correct, the work order will be returned to the service writer and technician until all requirements above are met.

Click here for chart

Confirmed Posting means manufacturer is aware of the open order and are processing.

On Order means a part has been ordered by the dealer, but the order has not been processed.

Invoiced means the manufacturer has processed the order, but have not yet shipped the item(s).

Packing Slip means the manufacturer has shipped the parts that were ordered and the Warranty Parts Specialist will have received an email confirming shipment.

Customer Walk-Through Handout