Policies

Each inquiry comes with an complimentary consultation, via preferred method of contact. After initial contact, all communication will be done strictly via email or text.

|byDesign| dilligently works to complete projects in a timely manner. Please be advised, communication will be limited to the Initial Consultation, Order Confirmation Email, Order Review Email and Completion Verification Email. Due to the fast-paced environment, contact may be minimal while we prepare your order. If you have any questions about your item(s) during this time, simply email creative.illusions.llc@gmail.com and we will be more than happy to respond!

Accepted Payments:

Checks, Certified Funds, PayPal, and Zelle

50% deposit is required for any project or package over $100.

All projects are subject to a 100% non-refundable payment from client. Please understand that under no circumstance can a refund be given especially after work (including proofs) has been issued and/or labor has begun.

Artwork may take up to 5-7 business days. Need an item expedited? Rush fees are available. Expedited items have a turnaround time of 2-3 business days.

**Please note that multiple revisions can cause delays that are longer than the normal turnaround time.**

Websites / Website Revamps takes 10 - 20 business days once all current material is submitted. Information must be submitted in a word document or email, unless the file size is too large. If you need your website in a rush, rush fees are available. Rushed orders for sites are 7 - 10 business days.

Times can be extended if there is a high volume of orders, illness, natural disasters, etc. Customers will be notified at that time if there is a delay.

**Please note that turnaround times on each service starts at the time information and deposit are received.**