your frequently asked questions.

Q: What materials are your jewelry pieces made from?
A: 💫 Our jewelry pieces are made from a variety of high-quality materials for its durability, beauty, suitability for different styles. We specialize in crafting sterling silver, 925 silver, 18k gold as well as freshwater pearls jewelry. We can have a Sterling Silver Appraisal Certificate for each of our jewelry pieces. Additionally, we incorporate ethically sourced materials and environmentally friendly practices where possible, ensuring our jewely meets the highest standard of quality and sustainability. 

Q: Are your products hypoallergenic or suitable for sensitive skin?
A: Our jewelry are crafted with utmost care and consideration for your comfort and safety. While we cannot guarantee that every individual will not experience an allergic reaction, many of our jewelry are made from hypoallergenic materials such as sterling silver and 18k gold. These materials are generally well-tolerated by most people with sensitive skin. Additionally, our products undergo rigorous testing and quality control measures to ensure they meet industry standards for hypoallergenicity. 🥸 However, if you have specific allergies or concerns, we recommend  consulting dermatologist or allergist before making a purchase. 

Q: Do you offer gift wrapping or gift messages?
A: We have a few wrapping options for you to choose from. Please contact us for further details if you'd like to pick a wrapping. ☺️

Q: Do you offer customization or personalized jewelry?
A: Unfortunately, we do not provide customization service for now but we'll keep expanding our services and products.🤞🏻 Do follow us on Instagram for any new updates! 

Q: Do you offer international shipping?
A: Absolutely yes! 🥰 We can ship your order to you wherever you are. Just let us know where would you like your jewelry to be delivered at! We also offer free standard shipping for orders over USD90.  

Q: What payment methods do you accept?
A: At the moment, we only accept bank transfers. 

Q: When will you ship out my order?
A: Orders will be shipped out in 48 hours after the payment was made and confirmed. We'll inform you after we ship your order out. 

Q: Can I track my order?
A: Of course. We'll provide you with your tracking number if you request for it after your order is shipped out. 

Q: How long does it take for my order to arrive?
A: Usually it'll take 5 to 7 working days for your order to arrive. 

Q: What are your return policies?
A: We only offer return and exchange of your order if it's defected or broken in any ways (for free). Please get in touch with us within 48 hours if you were to request for an exchange. We also encourage our customers to record a video of them unboxing their order in case there were any miscommunication or misunderstanding during our conversation. Thank you for understanding. 🥹

Q: How do I get in touch?
A: You can drop us a direct message on Instagram or email us at bychu.jewelry@gmail.com. But please note that due to the timezone difference, our customer service team may not be able to answer your questions immediately. 😔 We apologise for that and we seek for your understanding. We'll respond to you as soon as we see your message.