Party Equipment Rental Service in Worcester, MA

We recommend booking your rental as early as possible to ensure availability, especially during busy seasons like spring and summer. Some of our most popular items can book up quickly, so planning gives you the best selection. That said, we do our best to accommodate last-minute reservations whenever possible. Our online booking system makes it easy to check availability and secure your date. Once you place a reservation, a confirmation will be sent, and our team will follow up with any necessary details.

Standard rentals are typically available for a full-day use, giving you plenty of time to enjoy your event without feeling rushed. Setup and pickup times will be coordinated with you in advance, based on your event’s schedule and our delivery routes. In some cases, extended rental times or overnight options may be available. Our goal is to provide flexibility while ensuring timely service for all our customers. We’ll work with you to make sure the timing works for your needs.

Safety is always our top priority, and we understand that the weather can be unpredictable. If there is a strong chance of severe weather, you may be able to reschedule your rental for a new date, subject to availability. We also allow weather-related cancellations when appropriate, provided they are made before setup. Once equipment has been delivered and installed, all sales are final. Our team closely monitors the forecast and is happy to discuss options if the weather becomes a concern.

Yes, all of our equipment is thoroughly cleaned and sanitized after every use. We follow a strict cleaning protocol that includes disinfecting surfaces, vacuuming interiors, and inspecting units for safety and cleanliness. Our team is trained to maintain the highest standards of hygiene, ensuring a safe and enjoyable experience for every guest. We take this process seriously and allow sufficient time between bookings for proper cleaning. You can feel confident that your rental will arrive clean and ready to use.

We recommend that an adult be present at the time of delivery to approve the setup location and sign any necessary paperwork. If you won’t be available, arrangements can sometimes be made in advance with clear instructions and access to the setup area. During pickup, it’s helpful if someone is present, but not always required, especially if the equipment is in a secure location. Our team will always communicate delivery and pickup times in advance. We strive to make the process as easy and convenient as possible.

Our rentals can be set up on various surfaces, including grass, pavement, asphalt, and select types of artificial turf. Grass is often ideal due to its softness and natural anchoring capability. For other surfaces, we may use weighted anchors or sandbags to ensure the unit stays securely in place. The area must be flat, clean, and free from debris or obstacles. Please let us know in advance what type of surface you have so that we can prepare accordingly.

Before delivery, make sure the setup area is clear of furniture, toys, pet waste, branches, and any other obstructions. Please ensure there is a clear path for our team to transport the equipment from the delivery vehicle to the setup site. If the area has a fence or gate, verify that there is enough width to pass through with the equipment. It’s also essential to have a power outlet within reach, unless other arrangements have been made. Taking a few minutes to prepare helps ensure a smooth and efficient setup.

Yes, adult supervision is required at all times when inflatable units or party rentals are in use. This ensures that the equipment is used safely and that any rules provided by our team are followed. Supervisors should be attentive and ensure that guests adhere to guidelines, including age and size restrictions, avoiding rough play, and not overcrowding the unit. Proper supervision significantly reduces the risk of injury, enabling everyone to enjoy the experience safely. We may also offer safety instructions at delivery that supervisors should follow.

If you experience any issues with the equipment, please get in touch with us immediately so we can address the problem promptly. Our team is committed to providing responsive service and will troubleshoot or dispatch assistance if needed. Most issues are rare and often easy to resolve, especially when proper setup and supervision are in place. We provide contact details and instructions with every rental so you’ll know how to reach us. Your satisfaction and safety are of the utmost importance to us, and we’re always here to help.

No, for safety reasons, the equipment should not be moved or adjusted after our team has set it up. Our staff secures each unit in place using stakes, weights, or tie-downs, depending on the surface. Moving the equipment could compromise its stability and void the rental agreement. If you need to make any changes to the location, please discuss it with our team before or during setup. We are happy to work with you on the best and safest placement before the event begins.