Party Equipment Rental Service in Cape Cod, MA

Booking a rental is quick and easy through our online reservation system. You can browse available equipment by category, select your desired items, choose your event date, and complete your reservation directly on our website. Once submitted, you’ll receive an instant confirmation email outlining your booking details. If you have any questions during the process, our team is available to assist you by phone or email. We recommend booking early, especially during peak seasons, to secure your preferred items and time slots. The entire process is designed to be simple, transparent, and convenient.

Delivery typically occurs a few hours before your event start time, and pickups are done later that same day or early the following day, depending on scheduling. The delivery team will contact you in advance to confirm the timing and ensure someone will be on-site. Our drivers arrive with enough time to complete a safe and thorough setup, ensuring everything is ready well before guests arrive. Pickup is just as efficient, with our team handling all takedown and removal. We strive to keep all deliveries and pickups prompt and minimally disruptive to your event. While exact times vary, our goal is always to accommodate your schedule as best as possible.

Inflatables and other rentals can be set up on grass, pavement, asphalt, or concrete surfaces. However, the surface must be flat, clear of debris, and free from overhead obstructions such as tree branches or power lines. If the setup area is on pavement or indoors, weights may be used instead of stakes for anchoring. It’s essential to ensure the area is large enough to accommodate the equipment, with additional clearance on all sides for safety. Our team will assess the space upon arrival and make any necessary adjustments to ensure a secure setup. Please let us know in advance what type of surface you have so that we can bring the proper equipment.

If rain or unsafe weather is in the forecast, you may cancel your reservation up to the morning before your event and receive a full refund. Once equipment has been delivered and set up, no refunds can be issued, even if weather conditions change. Safety is our top priority, and inflatables should not be used in heavy rain or high winds. In the event of a weather-related cancellation, we appreciate advance notice so that our team can adjust the delivery schedule accordingly. We closely monitor local weather conditions and encourage customers to make informed decisions. Flexible policies help ensure everyone stays safe while planning around unpredictable weather.

Yes, someone 18 years or older must be present during delivery to sign paperwork and confirm placement of the rental equipment. Our team will review the safety guidelines, set up the equipment, and address any questions you may have. If no one is available at the time of delivery, we may not be able to complete the setup. The designated person must know where the rental should be placed and have access to power and water sources if needed. Being present ensures the rental is set up exactly as you envisioned. We want everything to be perfect for your event, and your input helps make that possible.

Absolutely. All inflatables must be supervised by a responsible adult at all times while in use. This ensures that the equipment is used safely and according to the guidelines provided during setup. Supervisors should monitor the number of participants, enforce age and size recommendations, and stop use immediately if any unsafe behavior occurs. While our team provides setup and instructions, ongoing supervision during the event is your responsibility. Safety is a shared responsibility, and active adult oversight is crucial to maintaining a safe and happy environment for everyone. We recommend assigning a designated monitor to oversee activity throughout the rental period.

Yes, all of our equipment is thoroughly cleaned and sanitized between every rental. We follow strict hygiene protocols to ensure a safe and enjoyable experience for all our customers. Our team uses commercial-grade disinfectants and performs both visual inspections and hands-on cleaning before and after each use. In addition to regular cleaning, we inspect all units for wear and tear and make necessary repairs to keep everything in top condition. Customer safety and satisfaction are our top priorities, and cleanliness is a big part of that commitment. You can feel confident that every rental arrives fresh, clean, and ready for your event.

For most inflatables, you will need a flat, open area and access to a grounded electrical outlet within 100 feet of the setup site. If water is required for a slide or other unit, a standard garden hose connection should be available. The setup area must be clear of pet waste, toys, and other obstacles before our team arrives. If the outlet is located further away, you may need to provide an extension cord; however, we usually supply one if required. We’ll review any special requirements with you when you book to ensure you're fully prepared. Ensuring the setup area is ready helps the process go smoothly and on time.

In most cases, equipment is rented for daytime use and returned in the evening; however, overnight rentals may be available depending on availability and weather conditions. If you're interested in keeping the equipment overnight, please request and approve this during the booking process. Additional fees and specific safety terms may apply for overnight use. Equipment must be kept secure, turned off when not in use, and monitored if left outdoors. Our team will provide instructions for safe overnight care if approved. We aim to be flexible whenever possible, so please let us know your needs in advance.

While normal wear and minor scuffs are expected, any damage caused by misuse, neglect, or unauthorized alterations may result in additional charges. We ask customers to follow all safety instructions and avoid using sharp objects, food, drinks, or other items that can damage the equipment. If an issue arises, please contact us immediately so we can assess the situation and provide guidance. We understand that accidents can occur and will work with you to find a fair resolution. Our goal is to maintain safe, high-quality equipment for all customers, so we appreciate your care and cooperation. Clear communication helps ensure a smooth process for everyone involved.