BusBee Support
BusBee is a live bus-tracking app for colleges. This page covers how to get
started, common problems, and how to reach us.
Section 2 — contact (put this near the top; Apple's reviewer looks for it)
Contact us
Email: twostackd@gmail.com
Phone: +91 93605 55572
We reply to email within 1–2 business days.
Section 3 — getting started
Getting started
BusBee has three kinds of accounts: Administrator, Driver, and Student.
Open the app, tap your role, enter your mobile number, and enter the
one-time code to sign in.
Students and drivers
You do not create your own account. Your college administrator adds you to
BusBee using your mobile number. Once you have been added, open the app,
pick "Student" or "Driver", and sign in with that same number. If the app
says your number is not recognised, ask your college administrator to check
the number they registered for you.
Administrators
Tap "Register" on the sign-in screen to create an administrator account.
Your account is then reviewed and approved before you can use it — the app
shows a "Your account is being verified" screen with your admin ID until
that is done. Tap "Check now" to refresh the status.
Section 4 — using the app
Using BusBee
Students and passengers
- See your assigned bus live on the map while it is on its route
- Look up any bus by number and follow it, not just your own
- View your route, your stop, and the stops before it
- Find buses running near you
- If your stop is suspended for the day, the app shows you the nearest
active stop instead
Drivers
- Start a trip when you begin your route and end it when you finish
- Your assigned bus, route, and stops appear in order
- Your location is shared only while a trip is active
Administrators
- A single live map of every bus in your fleet
- Build routes stop by stop, reorder stops, and set pickup windows
- Add and manage buses, drivers, and students
- Assign students and drivers to buses; seat capacity is enforced so a bus
cannot be over-assigned
- Each bus is assigned exactly one active driver
Section 5 — location
Location and permissions
BusBee asks for location access while you are using the app.
Drivers share their location during an active trip so passengers can see
where the bus is. Passenger location is used to show buses running near you
and your position relative to the route. BusBee does not track your
location when the app is closed.
You can change this at any time in iPhone Settings > Privacy & Security >
Location Services > BusBee. If you are a driver and you turn location off,
passengers will not be able to see your bus.
Section 6 — troubleshooting
Troubleshooting
I did not get my one-time code
Check that you entered the same mobile number your college registered for
you. Wait a few moments and request the code again. If it still does not
arrive, email twostackd@gmail.com with your name, your college, and the
number you are trying to use.
My number is not recognised
Students and drivers must be added by their college administrator before
they can sign in. Contact your administrator and confirm the number on
file.
My bus is not showing on the map
The bus only appears while the driver has an active trip running. If the
trip has not started yet, or the driver's phone has no signal or has
location turned off, the bus will not appear. Contact your college
transport office if this continues.
The bus location looks out of date
Positions update roughly every 5 seconds while a bus is moving. A weak
mobile signal on the driver's phone can delay updates.
My stop is missing or was skipped
Your administrator can suspend a stop for the day. When that happens the
app points you to the nearest active stop. If a stop is wrong, contact your
college transport office.
The app will not load
Check your internet connection, then close and reopen the app. If the
problem continues, email us with your device model and iOS version.
Section 7 — account deletion (Apple requires this)
Deleting your account
To delete your BusBee account and the data associated with it, email
twostackd@gmail.com from the number or address on your account, or call
+91 93605 55572. Include your name, your role, and your college.
We will confirm and delete your account within 7 days. Deleting your
account removes your profile, your bus assignment, and your stored
location history.
Section 8 — footer
BusBee requires an account provided by your college. If your college is not
on BusBee yet, contact us at twostackd@gmail.com.