Questions?

What does a typical visit look like?

There is no typical visit, because there is no typical cat. Each visit is suited to what your cat needs from us. If they want lots of fuss and playtime, we will happily provide. If they just need someone in the house to make them feel they have not been abandoned, we will sit quietly on the sofa while they learn to trust us.

Each visit is guaranteed to last at least 35 minutes, but particularly in the evening, we often stick around for longer. During this time, we will give them food, refill any water bowls, change their litter and administer any medication they require. You will also get plenty of pictures and video updates from each visit to let you know everything is okay.

We are also happy to take in packages, water plants, and do any other small jobs you might need, like putting your bins out. James even once fixed someone's garage door and fixed a tripped switch (not a regular service...)

What if something goes wrong?

Of course, we hope nothing will, and (touch wood) we have only ever had to take one cat to the vet while his owner was away - and that's a record we hope to keep low! But before you leave, we will take details from you about their vet, insurance and where we can find a pet carrier, should we need it. We also have public liability insurance (certificate available upon request) that covers us.

How far ahead should I book?

Around the summer holidays, we can get quite booked up, and we now limit the number of cats we look after at any one time. So generally, the sooner the better. 

Before our first visit with you, we will offer a completely free 'meet and greet': This is where we come to your home to meet you and your cat, check out their routine and generally assess whether we are all happy for the booking to go ahead. We will try and do this at least a week before you leave, to give us enough time to handle handing over the keys.

How do you handle my house keys?

All keys are stored in a locked key safe with just your pet's name attached via a tag. No identifiable details are left with the keys. 

We will hold on to your keys until after you have returned from your trip. This is to make sure that if you experience any delays, we still have access to go and visit and make sure no one goes hungry. Once you are home, we will pop the keys back through your front door.

How do I pay?

For new clients, we ask for a 25% non-refundable deposit to be made at the time of the booking. We then ask that the balance is paid before you go on holiday. 

For repeat clients, no deposit is required, but we do ask that you pay the balance before you jet off on your trip. 

Payment is made via bank transfer or in cash when we collect the keys.