Privacy Policy

BYNKO (“we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use the BYNKO – Service Provider Application (“App”).

By downloading, registering, or using the App, you agree to this Privacy Policy.

1. Information We Collect

When you register or use BYNKO, we may collect the following information:

Personal Information

Full name
Mobile phone number
Alternate phone number (optional)
WhatsApp number (optional)
Email address
Login credentials

Profile Information

Profile photo
Service category and professional details
Business or service address
Business/work portfolio images
Uploaded files or documents

Service Usage Information

Booking history
Service requests
Suggestions and feedback
Appointment details
Service activity within the app

Device & Notification Information

Firebase Cloud Messaging (FCM) token
Device-related information required for notifications
Notification preferences

All information is collected with your consent during registration or app usage.

2. How We Use Your Information

We use your information to:

Create and manage your account
Enable login and profile management
Connect customers with service providers
Process bookings and service requests
Send booking confirmations and notifications
Share necessary contact details between customers and providers for service coordination
Process password reset requests
Improve app functionality and user experience
Prevent fraud, misuse, or unauthorized activity
Comply with legal obligations under applicable laws

3. Public Visibility of Information

To help customers connect with service providers, some provider information may be publicly visible within the platform, including:

Business/service name
Phone number
WhatsApp number (if provided)
Business/service address
Uploaded business images
Profile photo

By registering as a service provider and accepting the platform terms, you consent to displaying this information within the platform.

If you do not want this information to be visible, please do not upload or provide such details.

4. Image & File Upload Policy

Images and files uploaded to the platform are stored securely on cloud servers.
Uploaded business images may be visible to users within the platform.
Please upload only professional and business-related content.
Do not upload personal, private, or sensitive information.

BYNKO is not responsible for misuse, downloading, screenshots, or redistribution of uploaded images or files by other users or third parties.

5. Sharing of Information

We do NOT sell or rent your personal information.

We may share limited information only in the following situations:

With Service Providers or Customers

To fulfill bookings and service requests, necessary contact details may be shared between customers and providers.

Legal Requirements

We may disclose information if required by:

Law
Court orders
Government authorities
Legal investigations

Safety & Security

We may share information to:

Prevent fraud
Protect users
Prevent illegal activity
Enforce platform policies

6. Data Storage & Security

We use industry-standard security measures to protect your information, including:

Secure cloud storage
Encrypted data transmission (SSL/TLS)
Restricted administrative access
Authentication and access controls
Regular security monitoring

While we strive to protect your information, no digital platform or internet transmission is 100% secure.

Please keep your login credentials confidential.

7. Account Deletion & User Rights

You have the right to:

Update your profile information
Change your password
Manage notification permissions
Request account deletion
Request correction of inaccurate information

Account Deletion Process

You may request account deletion through the app settings.
Once deletion is requested, your account may be temporarily deactivated.
After the deletion process is completed, your account and associated data may be permanently removed from our systems, subject to legal retention requirements.

8. Location Data Policy

The app may request location access to help users discover nearby service providers.

Location access is only used after your permission is granted.
We do not track your location in the background without permission.
Location data is not sold to third parties.

You can disable location permissions anytime through your device settings.

9. Notifications

We use Firebase Cloud Messaging (FCM) to send:

Booking updates
Appointment confirmations
Service notifications
Important account alerts

You may disable notifications through your device settings.

10. Children’s Privacy

BYNKO is intended for individuals aged 18 years and above.

We do not knowingly collect personal information from children under 13 years of age.

If we discover such information has been collected, it will be removed promptly.

11. Data Retention

We retain user data only as long as necessary for:

Providing services
Legal compliance
Resolving disputes
Preventing fraud

Deleted account data may remain temporarily in backups or logs for security and legal purposes before permanent removal.

12. User Rights Under Applicable Laws

Depending on applicable laws, users may have the right to:

Access their personal information
Correct inaccurate information
Request deletion of data
Withdraw consent
Raise privacy-related concerns

To exercise these rights, contact us using the email below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted within the App or on the Play Store listing with the revised effective date.

Continued use of the App after updates means you accept the revised Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact:

BYNKO – Service Provider Application
Email: support@bynko.app

Terms & Conditions

Welcome to BYNKO. These Terms & Conditions (“Terms”) govern your use of the BYNKO platform, website, and mobile application (“Platform”).

By accessing or using BYNKO, you agree to comply with and be legally bound by these Terms. If you do not agree with any part of these Terms, please do not use the Platform.

1. Platform Role

BYNKO operates as a digital marketplace that connects customers with independent service providers.

BYNKO does not employ, supervise, or control service providers.
BYNKO acts solely as an intermediary platform.
BYNKO is not responsible for the actions, conduct, quality of work, or behavior of customers or service providers.

2. Independent Contractors

All service providers on BYNKO are independent professionals.

Service providers are NOT employees, agents, partners, or representatives of BYNKO.
Nothing in these Terms creates any employment, partnership, agency, or joint venture relationship between BYNKO and service providers.

3. Service Agreements

Any service agreement is made directly between the customer and the service provider.

BYNKO is not responsible for:

Service quality
Pricing disputes
Delays or cancellations
Work completion
Refunds or warranties
Any dispute arising between users

4. Payments & Transactions

Payments between users are handled independently unless an official in-app payment system is provided.
BYNKO is not responsible for payment disputes, failed transactions, or refund disagreements.
Users are advised to maintain proof of payments and financial transactions.

5. User Conduct

Users agree NOT to:

Engage in illegal activities
Impersonate another person or business
Post false, misleading, or defamatory information
Harass, abuse, threaten, or intimidate users
Use the platform for fraud or deceptive practices
Upload content that violates intellectual property rights
Attempt to disrupt or damage the platform

Violation of these rules may result in temporary suspension or permanent account termination without prior notice.

6. Fraud & Safety Warning

Users must NEVER share:

OTPs
UPI PINs
Banking passwords
Debit/Credit card details
Financial credentials

BYNKO will never ask for such information through calls, messages, emails, or any other method.

7. Limitation of Liability

To the maximum extent permitted under applicable law, BYNKO shall not be liable for:

Direct or indirect damages
Financial losses between users
Property damage caused during services
Loss of profits, business, goodwill, or opportunities
Service disputes or delays
Technical failures or platform downtime
Force majeure events beyond reasonable control

Users use the platform at their own risk.

8. Account Suspension & Termination

BYNKO reserves the right to suspend, restrict, or permanently terminate accounts involved in:

Fraudulent activity
Harassment
Illegal conduct
Violation of these Terms
Misuse of the platform

Termination may occur without prior notice.

9. User Eligibility

Users must be at least 18 years old to use the platform.
By registering, users confirm they meet this eligibility requirement.
Accounts found violating this rule may be permanently removed.

10. Account Responsibility

Users are responsible for maintaining the confidentiality of their account credentials.

Any activity under an account is considered the responsibility of the account holder.
Users must immediately notify BYNKO about unauthorized access or security breaches.

BYNKO is not liable for losses caused by unauthorized account usage.

11. Privacy & Data Protection

BYNKO collects and processes user data according to its Privacy Policy and applicable laws.

By using the platform, users consent to the collection and processing of their information for platform operations.

BYNKO does NOT sell personal data to third parties.

12. Intellectual Property Rights

All platform content including:

Logos
Branding
Software
Designs
Text
Graphics
Trademarks

are the property of BYNKO.

Users may not copy, reproduce, modify, distribute, or commercially use platform content without written permission.

13. User-Generated Content

By uploading reviews, images, listings, or other content, users grant BYNKO permission to:

Display content on the platform
Store and reproduce content
Use content for platform operations

Users confirm that uploaded content:

Belongs to them
Does not violate laws
Does not infringe third-party rights

14. Prohibited Services

The following services or listings are strictly prohibited:

Illegal activities under applicable law
Counterfeit or pirated goods/services
Services promoting violence or exploitation
Child labor-related activities
Sexual or adult services
Environmentally unlawful activities

BYNKO reserves the right to remove prohibited listings immediately.

15. Ratings & Reviews

Users may leave honest reviews based on genuine experiences.

BYNKO prohibits:

Fake reviews
Paid or manipulated reviews
Defamatory or abusive reviews

BYNKO reserves the right to remove reviews violating platform policies.

16. Dispute Resolution

Users are encouraged to resolve disputes amicably.

BYNKO may assist in communication between users but is not obligated to resolve disputes.

Any unresolved dispute shall be subject to applicable laws and legal procedures.

17. Taxes & Compliance

Service providers are solely responsible for:

Tax obligations
GST compliance
Financial reporting
Legal compliance related to their services

BYNKO does not provide tax or legal advice.

18. Service Availability

BYNKO does not guarantee uninterrupted or error-free platform access.

The platform may become temporarily unavailable due to:

Maintenance
Technical issues
Server downtime
Upgrades
Circumstances beyond control

BYNKO is not liable for losses caused by temporary unavailability.

19. Third-Party Services

The platform may contain links or integrations with third-party services.

BYNKO does not control or endorse third-party websites, services, or content.

Users access third-party services at their own risk.

20. Indemnification

Users agree to indemnify and hold harmless BYNKO and its team from claims, damages, liabilities, losses, or expenses arising from:

Misuse of the platform
Violation of these Terms
Violation of laws
Content uploaded by users

21. Force Majeure

BYNKO shall not be held liable for delays or failures caused by events beyond reasonable control, including:

Natural disasters
Government actions
Internet outages
Pandemics
Civil unrest
Technical infrastructure failures

22. Changes to Terms

BYNKO may update or modify these Terms at any time.

Updated Terms will be posted within the platform or application.

Continued use of the platform after updates constitutes acceptance of the revised Terms.

23. Governing Law

These Terms shall be governed by and interpreted according to the laws of India.

Any legal disputes shall fall under the jurisdiction of competent Indian courts.

24. Contact Us

For questions or concerns regarding these Terms & Conditions, contact: