As with any home, there are, unfortunately, rules which need to be adhered to to ensure a pleasant stay for all our guests and general safety
As with any home, there are, unfortunately, rules which need to be adhered to to ensure a pleasant stay for all our guests and general safety
We are proud to provide you with safe, clean and neat accommodation. We trust that your stay will be pleasant.
We are proud to provide you with safe, clean and neat accommodation. We trust that your stay will be pleasant.
We value your constructive feedback. Please consider giving us a reasonable and honest review on the platform through which you booked, as well as on Google Maps.
We value your constructive feedback. Please consider giving us a reasonable and honest review on the platform through which you booked, as well as on Google Maps.
Please note the following:
Please note the following:
All guests are required to provide their SA ID or Passport or Driver’s license on arrival and to complete and sign our Indemnity Form.
All guests are required to provide their SA ID or Passport or Driver’s license on arrival and to complete and sign our Indemnity Form.
Check-in from 14h00 and check-out is 10h00
Check-in from 14h00 and check-out is 10h00
Please notify us if you plan to check in after 17h00 so we can make the necessary arrangement.
Please notify us if you plan to check in after 17h00 so we can make the necessary arrangement.
On departure, please leave your keys in the box at the side door entrance.
On departure, please leave your keys in the box at the side door entrance.
Smoking
Smoking
We regret NO SMOKING is permitted in any rooms. Smoking is allowed in the entertainment area. Should we find that a guest smoked inside a room the deposit will be retained.
We regret NO SMOKING is permitted in any rooms. Smoking is allowed in the entertainment area. Should we find that a guest smoked inside a room the deposit will be retained.
Noise
Noise
Please be considerate to other guests. From 22h00 to 6h00 noise should be kept to an absolute minimum.
Please be considerate to other guests. From 22h00 to 6h00 noise should be kept to an absolute minimum.
Liability
Liability
We will hold you responsible for any damage or loss caused to our property by your acts or omissions, default, accident or neglect. By booking with us you agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by you. Normal wear and tear are excluded.
We will hold you responsible for any damage or loss caused to our property by your acts or omissions, default, accident or neglect. By booking with us you agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by you. Normal wear and tear are excluded.
Guest’s information
Guest’s information
Personal information will only be used, disclosed and retained for the purpose for which it was collected unless the individual has otherwise consented, or when its use, disclosure or retention is required or permitted by law.
Personal information will only be used, disclosed and retained for the purpose for which it was collected unless the individual has otherwise consented, or when its use, disclosure or retention is required or permitted by law.
R500 key & breakage deposit is payable on arrival.
R500 key & breakage deposit is payable on arrival.
Keys will not be handed over under any circumstances unless the key & breakage deposit has been paid.
Keys will not be handed over under any circumstances unless the key & breakage deposit has been paid.
This deposit is refundable by bank within 5 - 7 working days after departure, once the house has been checked and all found in order.
This deposit is refundable by bank within 5 - 7 working days after departure, once the house has been checked and all found in order.
A cleaning fee may be deducted from the key & breakage deposit should the house be left with excessive dirty dishes and/or linen or any other unsatisfactory state.
A cleaning fee may be deducted from the key & breakage deposit should the house be left with excessive dirty dishes and/or linen or any other unsatisfactory state.
Please furnish us with your banking details prior to departure for the refund.
Please furnish us with your banking details prior to departure for the refund.
Lost key or damage to locks
Lost key or damage to locks
The cost for replacement of lost keys or damaged locks is applicable and a total amount of R5OO for lost keys and R500 for lock replacement to be paid immediately.
The cost for replacement of lost keys or damaged locks is applicable and a total amount of R5OO for lost keys and R500 for lock replacement to be paid immediately.
Refunds
Refunds
There will be no refunds for early departures or for breakdowns of appliances etc., if said breakdown is due to weather and/or other conditions over which the house owner has no control.
There will be no refunds for early departures or for breakdowns of appliances etc., if said breakdown is due to weather and/or other conditions over which the house owner has no control.
Guest Amenities Policy
Guest Amenities Policy
We kindly ask that all guest amenities, such as hand wash, toiletries, towels and linen, remain in the property for the enjoyment of future guests. Should any items be taken or removed, the cost of replacement will be charged in full.
We kindly ask that all guest amenities, such as hand wash, toiletries, towels and linen, remain in the property for the enjoyment of future guests. Should any items be taken or removed, the cost of replacement will be charged in full.
Fire
Fire
Fire extinguishing equipment is located at the bar.
Fire extinguishing equipment is located at the bar.
Braai and fires
Braai and fires
Unfortunately no open fires (braai or otherwise) is allowed in or around the house due to the risk of fire with the thatch roof.
Unfortunately no open fires (braai or otherwise) is allowed in or around the house due to the risk of fire with the thatch roof.
General
General
Guests that do not respect these basic rules, will be asked to vacate the premises immediately without any refund.
Guests that do not respect these basic rules, will be asked to vacate the premises immediately without any refund.