FAQs

 1. Q:  What areas do you serve and where are you based?

 A:   I serve Lusaka and I travel everywhere within Zambia and beyond. 

2. Q: What services do you offer?

 A: I offer baby sitting, deep cleaning, window cleaning, carpet cleaning, and paid pre-recorded trainings on household cleaning, event cleaning, and personal assistance. Check my price list here.

3. Q: Are your baby sitting background-checked?

 A: Yes, all my baby sitting experiences are thoroughly background-checked and I'm an expert in CPR and first aid.

4. Q: What is included in your deep cleaning service?

 A: My deep cleaning service includes thorough cleaning of all surfaces, appliances, and areas, including hard-to-reach spaces.

5. Q: How long does a typical deep cleaning take?

 A: The duration depends on the size of the space and the level of cleaning needed, but typically takes 2-5 hours.

6. Q: What equipment do you use for window cleaning?

 A: I use purified water, window washer paste(boom) and specialized equipment for a streak-free shine.

7. Q: Can I schedule a one-time cleaning service?

 A: Yes, I offer one-time deep cleaning, move-in/move-out cleaning, and special event cleaning services. Book and schedule here.

8. Q: How often should I have my carpets cleaned?

 A: We recommend cleaning your carpets every 6-12 months, depending on foot traffic and stains.

9. Q: What method do you use for carpet cleaning?

 A: I use hot water extraction for a deep and thorough clean.

10. Q: Are your cleaning products eco-friendly?

 A: Yes, I use environmentally responsible products for a healthy and sustainable cleaning experience.

11. Q: Do you offer regular cleaning schedules?

 A: Yes, I offer weekly, bi-weekly, and monthly cleaning schedules to fit your needs.

12. Q: Can I customize my cleaning package?

 A: Yes, I work with you to create a personalized cleaning plan that meets your specific needs.

13. Q: Are you trained and certified?

 A: Yes, I'm thoroughly self-trained and I'm an expert in my respective areas.

14. Q: What if I need to cancel or reschedule?

 A: Please contact us at least 24 hours in advance to cancel or reschedule.

15. Q: Do you offer referrals or discounts?

 A: Yes, I offer referral discounts and loyalty programs for repeat customers.

16. Q: How do I know I can trust you?

 A: I'm background-checked, trained, and certified to ensure your safety and satisfaction.

17. Q: Can I get a free quote?

 A: Yes, contact us for a free consultation and quote.

18. Q: Do you have insurance?

 A: Yes, I can also help you to be fully insured for your protection.

19. Q: Can I schedule a same-day appointment?

 A: Depending on availability, I may be able to accommodate same-day appointments.

20. Q: What are your paid pre-recorded trainings about?

 A: My paid pre-recorded trainings cover household cleaning, event cleaning, and personal assistance, and cost between K500 to K1,500.

21 Q: How do I access the pre-recorded trainings?
A: Once you've made the payment, you'll receive a link to access the training videos. Prefer mobile Money? Use these lines only +260 967848918/ +260 770390990, then send payment verification details to +260 967848918(Both registered to Biggie Mwanza)

22 Q: How long do I have access to the trainings?
A: You'll have lifetime access to the training videos.

23  Q: Are the trainings interactive?
A: While the trainings are pre-recorded, you'll have the opportunity to ask questions and interact with our team through email or phone.