Privacy Policy

At Al Brothers Coffee, we respect your privacy concerns. This privacy statement (hereinafter referred to as "the statement") describes the practices of Al Brothers Coffee with regard to personal information dealing with the information of our customers and others who visit our restaurants, websites and mobile applications, including the types of personal information we collect, and how we may use this information And with whom we share this information.

1- Information that we collect

We may collect personal information about you when you visit one of our restaurants, or when you use the Sultan’s electronic websites (hereinafter referred to as “websites”), or when you use our online or mobile applications (hereinafter referred to as “mobile applications”). We refer to our websites and applications collectively as "online services".

The personal information that we collect may include the following types:

Transaction information, such as product purchase, price, method of payment, and payment details.

Personal information such as name, postal address, e-mail address, phone number, date of birth and other contact information when you provide us with this information, for example if you register for our services via the Internet or enter a competition, competition, prize draw or offer for Al Brothers Coffee.

Account information, such as username, password, and identifiers or details used to access our online services or to obtain products and services of Al Brothers Coffee.

Other personal information that you choose to provide to us when you interact with Al Brothers Coffee.

Situations in which personal information is provided may include:

Buy products in our restaurants,

Request to receive marketing materials or other correspondence,

Entering a contest, competition or prize draw

Providing information when providing us with your comments,

Use interactive features from our Online Services.

Information collected through automated means

We may collect information from your computer or mobile system through automated technology when you visit our restaurants or use our online services. This automated technology may include cookies, local shared objects (portions of data that may be used for storage on a computer), Beacons, and other automated technology. Additional information regarding the use of cookies and other automated technology is provided in this statement below. The information we collect may include your internet protocol (IP) address, computer operating system and browser, mobile type, mobile device settings, device unique identifier (UDID), or mobile equipment identifier (MEID) for your mobile device or device. Constructed serial numbers, advertising identifier (for example IDFAs and IFAs) or a similar identifier, the referenced website or application, website links, third-party sites, applications or social media sites where the contents of services are shared online, or Activities related to your use of our online services, such as the pages you visit on our websites or on our mobile applications.

Providers of third-party applications, tools, parts, and plug-ins on our online services, such as Facebook's "Like" buttons, may also use automated means to collect information about your interactions with these features. This information is subject to the privacy policy or notices of these providers.

Location information

Brothers Coffee online services may collect accurate information about the location of your mobile phone or computer by using geolocation or positioning technology such as GPS, Wi-Fi, Bluetooth, or proximity to a cell phone tower signal. For most mobile devices and computer systems, you can withdraw your permission to Brothers Coffee to obtain your location information through the settings of your device or the Internet browser. If you have questions about how to disable the collection of accurate location information, we recommend that you contact your mobile service provider, device manufacturer or internet browser provider. Please note that some online services may not function properly without accurate website information. If you want to delete the website information that we have collected and that identifies you, please contact us by email or the mailing address listed below. Please note that we may be required by law to keep some information.

Aggregated Information

We may combine the personal information we collect with the information we receive from other sources, information about your previous transactions with Al Brothers Coffee, and the information that is automatically collected.

2- How do we use the information we collect

Al Brothers Coffee may use the information we collect to:

Fulfill your requests or orders, process payment transactions for our products and services,

If you give us permission to communicate with you about the products and services of Al Brothers Coffee or our business partners that we think may be of interest to you,

Communicate with you about and manage your participation in contests, competitions, prize draws, offers, promotions or special events,

Sending messages to you about your orders, your purchases, or your account at Al Brothers Coffee,

Send information to your contacts if you ask us to do so,

Provide customer support, respond to, and communicate with you about your requests, questions and comments,

Enabling posting on our blogs and interacting with Al Brothers Coffee through social media.

Personalize your experience on our online services, such as providing you with content that you may be interested in, and making it easier to navigate our sites and our applications.

Perform data analytics including consumer research, trend analysis and financial analysis,

Managing, evaluating and developing our business including developing new products and services,

Report on the effectiveness of our sales, marketing and advertising efforts, analyze and improve products, offers, promotions, online services and other technology,

Protection, detection and prevention of fraud and other criminal acts and other claims and obligations,

Compliance with applicable laws and the relevant procedure.

We use automated information for purposes such as (1) personalizing the visitor's experience in our restaurants or on our online services, (2) delivering content (including advertising) tailored to our users' interests and the way our users browse online services, (3) managing Our business. We also use this information to help diagnose technical problems and service problems, manage our online services, identify the beneficiaries of our online services, identify the device for fraud prevention purposes, target advertisements or personalize user experiences, and gather demographic information about our users. We also use automated information to determine usage patterns and how to tailor online services to better meet our users' needs.

We may use the information we obtain about you in other ways, then we will provide a customized notice of this upon collection.

3- How do we share the personal information that we collect

Al Brothers Coffee do not sell or in any way share your information, except as described in this privacy statement.

Al Brothers Coffee may share personal information within the Sultan Restaurant family. The Brothers Coffee family includes members of the Brothers Coffee Management, its branches, subsidiaries, suppliers, vendors, and franchise stores. Members of the Brothers Coffee family who receive this information from Al Brothers Coffee are not entitled to use or disclose the information except as stipulated in this privacy statement.

Circumstances may arise, for strategic or other business reasons, whereby Al Brothers Coffee decides to sell or transfer all or part of our business. We may transfer information that we have collected and stored, including personal information, to the party or parties involved in the process as part of the process.

Al Brothers Coffee reserves the right to use or disclose personal information as needed to meet any law, system, or legal request, or to protect the integrity of our online services and technology within the restaurants, or to initiate legal claims procedures, to defend against such claims, or to protect the rights, interests, safety and security of restaurants. The Sultan and employees of Brothers Coffee or Franchise or members of the public or to respond to what is related to the investigation of fraud or illegal activity or violation of the policy of Al Brothers Coffee.

4- Children's privacy notice

Al Brothers Coffee understands the importance of privacy for users of our online services. We are particularly committed to protecting the privacy of children who visit or use our online services. This Children's Privacy Notice is designed to answer your questions about our practices regarding the personal information we collect through our online services for children under the age of (13).

A- What personal information does Brothers Coffee collect?

We offer many features on our sites, such as games and coloring books, that do not require a child to provide any personal information. Sometimes, however, we may collect personal information, such as email address, from children as part of the activity. For example:

We may collect a child's email address to inform the child if he or she has won or lost in a contest, competition, or prize draw. In this case, we will notify the child using the email address that the child has provided us with. We will not keep this email address nor use it for any other purpose.

We may collect a child's e-mail address in order to respond to a request from the child on a one-time basis, such as sending the child a screen saver image. In this case, we delete the email address from our system immediately after responding, and we do not use the address for any other purpose.

We will not collect other personal information from children under the age of (13), such as (postal address) or phone number, without the consent of a parent or legal guardian. If consent of a parent or legal guardian is required, we will collect the email address of a parent or legal guardian so that we can provide notice of our information practices and / or seek the consent of a parent or legal guardian.

Al Brothers Coffee will not require the child's participation in any online activity in order for the child to disclose more personal information than is reasonably necessary to participate in this activity.

B- How do Al Brothers Coffee use the personal information they collect?

We use the e-mail entered by the child to respond to his request or to inform him if he has won or lost the competition, competition or prize draw that he participated in. We use a parent or legal guardian's e-mail to inform the parent about information practices or to obtain consent from the parent or legal guardian.

A- How do Al Brothers Coffee share your personal information?

We can share the child's personal information with third parties to an acceptable and necessary extent to protect the security and safety of online services and take the necessary precautions towards legal liability and in response to judicial procedures or in response to the request of official government agencies or when we believe that disclosure of information is necessary and appropriate to pay bodily harm or financial loss or within the framework of Investigation of suspicious activity or illegal activity.

We can share the child's personal information with merchants who provide services to the Sultan’s restaurants. These services may include hosting our websites, providing technical services to the Sultan’s restaurants, meeting demands, or running a competition, competition or prize draw. We do not allow these merchants to disclose the personal information that we share with them, except for what is necessary to perform the required service for the Sultan's restaurants.

D- Parents' requests related to children's privacy policy practices

Parents may review personal information that we have obtained from their child that has not been deleted, and they may request that it be deleted from our records if it is still there. Parents may also refuse to allow additional information to be obtained or to use the personal information of their children that has been previously agreed to be provided. If you wish to do so, please contact us at the address, phone number and email shown below and attach the request.

E- Who do I contact if I have any questions related to children's privacy?

Parents are encouraged to regularly monitor and supervise their children's online activities. If you have any questions related to children's privacy policy practices, please contact us at the following address:

Privacy in the Sultan's restaurants

Al-Qassim - Al-Rass - King Salman

Or you can send an email to an email:

info@alsultanonline.com

5- Your options

1. If you choose to subscribe to marketing correspondence, you can choose not to receive marketing communications from Al Brothers Coffee, by contacting us at the address, phone number or the e-mail mentioned below. Please note that if you choose not to receive marketing communications from us, we can still send correspondence related to your transactions and your accounts with Al Brothers Coffee in addition to any competition, competition or prize draw you participated in.

6- Accessing (logging in) to personal information, modifying or deleting it

If at any time you would like to access, amend or delete the personal information that we have obtained, please contact us by email or at the address shown below. We will respond to your request in some cases, including those required by applicable law. Please note that we may be required by law to keep some information. Before we provide or correct information to you, we may ask to verify your identity and / or provide us with some details to help us fulfill your request.

7- Cookies and other technology

Al Brothers Coffee use cookies and other technology to collect information for the purposes mentioned in the privacy clause "How do we use the information we collect".

Cookies consist of a text file that websites send to a visitor's computer or any other device connected to the Internet to identify the visitor's browser or to store information or settings in the browser. Like other websites, Al Brothers Coffee use cookies for various purposes to improve your online experience. For example, we count the total number of visitors to our sites based on anonymous total. We may also use cookies to remember you when you return to our sites again or to track things in the shopping cart if you purchase goods on the Internet or to run certain contests to help you customize your experience on the Brothers Coffee website. We may link your personal information with a cookie in the previous examples. We and others (such as advertising networks) may collect personal information about visitors' online activities, in extra time and through third-party websites, when using online services.

Use the options on your internet browser if you do not want to receive cookies or if you want to set your browser to notify you if you receive a cookie. Click on the "Help" button on your browser to inquire about how to change your cookie options. If you deactivate all cookies, you may not be able to enjoy all the features available on this site.

Other technology

We may use other technology, including Beacon and JavaScript, which sometimes work together with cookies and other media with our websites and mobile applications to identify your device. These other technologies help activate features on our websites and on mobile applications.

We may use certain technology to determine whether you open the email or click on an email link that includes the email.

Please note the following things:

We offer some benefits that are only available through the use of cookies and other similar technologies.

We use both session cookies, persistent cookies and other tracking technology. Tracking technology may be permanent (for example it remains on your computer until you delete it) and it may be session dependent (for example it will remain until you close your browser). You always have the freedom to refuse tracking technology if your browser allows it. This may interfere with your use of the online services.

We may encrypt and protect tracking cookies and other tracking technology that are set by the Brothers Coffee so that we alone can interpret the information stored in them.

8- Electronic links to other websites and social networking sites

Our online services may contain electronic links to websites of third parties that are not managed by Al Brothers Coffee. If you visit one of these sites via electronic links, you should review the privacy policy of the website in addition to the terms and conditions and other policies. We are not responsible for the policies and practices of any third parties. Any information you provide to third parties is subject to their privacy policy in addition to other terms, conditions and policies.

9- Information security

Al Brothers Coffee is obligated to take all necessary measures to maintain the security of personal information. We have technical, administrative and practical measures to preserve personal information from loss, access, disclosure, use, change and destruction, whether by accident, unintended, illegally or not. Although we have made every effort to protect our information systems, the security of any website, mobile application, computer system, or transmission of any information on the Internet or any public network cannot be 100% guaranteed.

10- Retaining personal information

We keep personal information for the entire period necessary to achieve the goals described in the privacy statement and in accordance with the information retention policies of the Sultan's restaurants, unless required by law or permits retention for a longer period.

11- Transferring data internationally

Al Brothers Coffee do not transfer any kind of data internationally. .

12- Changes to the privacy statement

We may change this privacy statement from time to time. If we change the privacy statement, we will publish the amended version here and change the effective date at the top of this statement. We encourage you to review the statement periodically for the most recent version of the privacy statement.

13- How to contact us

Privacy in the Sultan's restaurants

Al-Qassim - Al-Rass - King Salman

Or you can send an email to an email:

info@alsultanonline.com