How can I clear a jammed print queue on my Brother printer?
Clearing a jammed print queue on a Brother printer can be a straightforward process. Here’s a simple guide to help you through it:
Open the Print Queue:
Search for "Printers & Scanners" in the Windows Start menu.
Find your Brother printer and click "Open queue."
Cancel All Jobs:
Click "Printer" in the menu, then choose "Cancel All Documents."
This removes all print jobs from the queue.
Restart the Print Spooler:
Search for "Services" in the Start menu.
Find "Print Spooler," right-click, and choose "Restart."
Test the Printer:
Try printing again to see if the issue is resolved.
Open Printers & Scanners:
Go to "System Preferences," then click "Printers & Scanners."
Select your Brother printer and click "Open Print Queue."
Cancel Print Jobs:
Click "Cancel All" or remove individual print jobs to clear the queue.
Restart the Printer:
Turn the printer off, wait a few seconds, then turn it back on.
Test Printing:
Try sending a new print job to ensure the queue is clear.
How do I restart the printer spooler service to resolve Brother printer driver issues?
To restart the printer spooler service, which can fix some Brother printer issues, here's what you can do:
Method 1: Using Services (Windows)
1. Open Services:
- Search for "services" in the Windows Start menu and click on it.
2. Find Print Spooler:
- Scroll down to find "Print Spooler" in the list.
3. Restart the Service:
- Right-click "Print Spooler" and select "Restart."
- You can also click "Stop" to stop it, then "Start" to start it again.
4. Check if It’s Running:
- Make sure the status of the Print Spooler shows "Running."
Method 2: Using Command Prompt (Windows)
1. Open Command Prompt:
- Search for "cmd" in the Start menu and open Command Prompt.
2. Restart the Spooler:
- Type `net stop spooler` to stop the spooler.
- Then, type `net start spooler` to start it again.
After Restarting
- Try printing something to see if the problem is fixed.
- If it's not, consider restarting your computer and printer.
- If you still have issues, reinstall the printer driver or check with Brother support.
These methods should help resolve many common printer problems related to the spooler service. If not, further investigation might be needed.
Rebooting your printer and computer can help resolve certain issues, but doing it too often might be unnecessary. Here's a general guide on when to reboot them to prevent or resolve driver issues:
Rebooting Your Printer
When to reboot:
- If the printer isn't responding or has connectivity issues.
- If there are print quality problems or the printer is stuck on a task.
- After a driver or firmware update to ensure changes take effect.
- If you notice print jobs getting stuck in the queue or not printing correctly.
How often:
- It's generally not necessary to reboot the printer daily or weekly if it's working fine.
- Rebooting once every few weeks or monthly can be a good practice to refresh the system, especially in high-use environments.
Rebooting Your Computer
When to reboot:
- If the computer is running slowly or has other performance issues.
- If you've installed or updated printer drivers or software.
- If the computer doesn't recognize the printer or there's a communication problem.
- If print jobs are getting stuck or not processing correctly.
How often:
- Weekly reboots can be a good practice to maintain system health, especially if you use your computer extensively.
- If the computer is generally stable and you don't encounter issues, rebooting every couple of weeks is often sufficient.
General Tips
Regular maintenance:
- Keep your printer firmware and computer operating system up to date.
- Check for driver updates regularly to avoid compatibility issues.
Troubleshooting:
- If you face recurring issues, check for driver updates, and ensure cables and connections are secure.
- Consider reinstalling the printer driver if problems persist.
Overall, rebooting is a useful troubleshooting step but shouldn't be a daily routine unless there's a specific issue that requires it. Regular but not excessive reboots can help keep your printer and computer running smoothly. If you find that you're needing to reboot frequently, it could indicate a deeper issue with hardware, software, or drivers that might need further investigation.