Traveling by air should be a comfortable experience for all, regardless of physical ability. British Airways (BA) recognizes the importance of inclusive travel and offers comprehensive British Airways wheelchair assistance services to support passengers with reduced mobility. Whether you require a little help through the airport or full support throughout your journey, British Airways is committed to providing the assistance you need.
British Airways wheelchair assistance is a free service provided to passengers who need help getting through the airport, boarding the aircraft, or moving between connecting flights. The service caters to a wide range of mobility needs, from those who can walk short distances but need help at the gate, to travelers who require a wheelchair for the entire journey. This assistance ensures a smooth, stress-free experience at all stages of your flight — from check-in to arrival.
Booking wheelchair assistance with British Airways is easy and highly recommended. Here’s how to do it:
When booking your ticket online on the BA website, you’ll find an option to add special assistance. Select the wheelchair assistance that matches your level of mobility.
If you’ve already booked your flight, you can still request assistance by:
Managing your booking online via the BA website
Calling the British Airways Special Assistance team
Contacting your travel agent, if applicable
For the best experience, you should submit your request at least 48 hours before departure.
British Airways follows international standards and offers different levels of wheelchair assistance. Here are the common codes used:
WCHR – Passenger can walk short distances but needs a wheelchair for longer terminal distances.
WCHS – Passenger cannot walk long distances or climb stairs.
WCHC – Passenger is completely immobile and requires assistance throughout.
Providing accurate information ensures British Airways can arrange the right support for your individual needs.
Arrive at the airport early — at least 2 to 3 hours before your flight. On arrival, go to the check-in desk or the designated assistance point. A trained staff member will meet you and help you through check-in and security.
British Airways provides priority boarding for passengers with wheelchair assistance. Staff will help you board the aircraft, transfer you to your seat (if needed), and ensure your mobility aids are stored safely.
While cabin crew cannot provide medical or personal care, they will assist with storing your carry-on items, offering aisle chairs if needed for bathroom access, and ensuring you are comfortable during the flight.
On arrival, British Airways staff will be waiting to help you disembark, collect your baggage, and reach your next flight or exit the airport. If you have a connecting flight, they’ll ensure smooth transit between gates or terminals.
British Airways allows passengers to travel with their own manual or electric wheelchair at no extra cost. Just notify the airline in advance and provide details about:
Dimensions
Weight
Battery type (for electric chairs)
Your personal wheelchair will be returned to you as close to the aircraft door as possible, depending on the airport facilities.
British Airways has a long-standing commitment to accessibility. Their wheelchair assistance program is:
Reliable and timely
Available at all airports served by BA
Free of charge
Tailored to individual needs
Whether you're traveling alone or with a companion, you can rely on BA’s trained staff to support you every step of the way.
British Airways wheelchair assistance is a vital service that empowers passengers with reduced mobility to travel confidently. With early booking and clear communication, you can enjoy a smooth and supportive travel experience. If you're planning a trip with British Airways and require wheelchair assistance, make sure to request it early, arrive at the airport in good time, and enjoy the peace of mind that comes from knowing you're in capable hands.