Shipping & Policies

Shipping & Policies 

PRIVACY POLICY.

When you buy something, we collect personal information to fulfill your order. We may collect information such as: 

Name

Phone Number

Billing and shipping address 

Email address  

We share this information with Square, our online payment processor, so that they can provide services for our business. 

WARNING:

CAUTION CHOKING HAZARD: SOME CROCHET ITEMS COME WITH SMALL PARTS (SUCH AS SAFTEY EYES) AND MAY NOT BE SUITABLE FOR CHILDREN UNDER THE AGE OF THREE (3) YEARS OLD. PARENTS EXERCISE CAUTION WITH SUPERVISION.

TERMS OF SERVICE.

In filling out our custom order form, you agree to all terms and conditions below:

DEPOSITS: Deposits will be taken for all Custom Wood Craft Furniture Items. This will be a non-refundable deposit. The non-refundable deposit is for the cost of materials for custom order.  Materials will NOT be purchased until deposit is paid. The deposit will be discussed during the time of discussion of custom order/total cost. If you wish for your furniture item to be delivered to you, there will be an additional delivery charge ranging from $45-$150 (this will be determined by Local distance traveled).  Once your order is completed, we will notify you and remaining balance must be paid in full. Once paid in full, your item can be picked up or delivered. 

SHIPPING ITEMS/LOST ITEMS:   Primarily use USPS (United States Postal Service) to ship all of our packages Domestically. We provide Tracking Numbers on all orders, and all orders/items will be shipped at buyers risk. Please make sure your address is correct and updated before placing your order. We cannot be held responsible if an item/package is shipped to the wrong address if that is the address that you provided us. Customer must contact Branson Hookery by Email or Message within 24 HOURS of the order being placed if an address needs to be changed/updated. After 24 hours, we cannot be held responsible on where it is shipped to. If an item is returned to us at Branson Hookery due to an address where it cannot be delivered to, lack of signature, or change of address, there will be additional shipping fees to send the item/package back out. This will be at the customers expense.

Branson Hookery is not liable for any Lost or Stolen packages. Once we provide a tracking number and the package is within the USPS Mailing system, we at Branson Hookery cannot be held responsible if a package is Lost, Stolen or damaged. In the case that your package is delayed, lost, stolen or damaged, please contact your local postal service carrier office to file a claim before contacting us. 

If your order is returned to us and is unclaimed by 30 days of us receiving it; meaning we have been unable to contact you via email, your order will become Void and we will refund the cost of the item Minus the Shipping and Handling costs the package had incurred.    

TURNAROUND TIME ON ALL ORDERS:  All orders purchased from our website will be shipped within the stated turnaround times that are mentioned in the individual listings ( 3-5 business days).

All CUSTOM crochet items will ship within 6-8 weeks from purchase date pending size of the order, your item could ship sooner. Due to high demand, you will be notified of your order and approximate shipping date. For furniture items completion time can take up to 8-12 weeks.

The turnaround time does Not include Weekends or Holidays. Branson Hookery Business Days are (Monday - Friday). 

SHIPPING COSTS:  All purchases will have their own shipping costs, and we cannot guarantee to combine multiple orders if they are not placed at the same time. Please keep in mind when orders are combined the weight changes and increases which then alters the cost of shipping. Some circumstances may not allow for any shipping overage refunds.  

WHY WAS YOUR ORDER CANCELLED: 

If you do not adhere to our policies your order may be cancelled and refunded.

If your order is returned to us due to a wrong address or any other reason, or is unclaimed by 30 days after we receive it; meaning we were unable to contact you via email, your order will become Void. You will then be refunded minus the cost of Shipping and Handling.

Branson Hookery takes great pride in ensuring the care in packaging and shipping our items. We do not ship out broken, cracked, ripped, or damaged items. In the case your item comes damaged due to an error in the postal service, Branson Hookery cannot be held responsible.

DISCLAIMER: Branson Hookery reserves the right to refuse service to anyone for any reason.

RETURN POLICY.

WE DO NOT ACCEPT REFUNDS OR RETURNS - If there is an issue, we will do our best to help come to a resolve. If we do accept an exchange to remake an item, the return shipping cost to us is at the customers expense. The new shipping cost is at the customers expense and must be paid before shipment, this shipment will also come with tracking 

All of our items are custom and hand made.