DABERECHI GIFT JOHN

Glad to have you here. I'm Dabby.

I help businesses stay organized and responsive by managing the details that keep operations running, customer support tickets, live chat support, CRM management, email and calender management, appointment setting and scheduling, data entry, travel bookings, social media management, and lead generation.

 My background is in customer service and social media management, nearly two years each, which taught me how to communicate clearly, solve problems quickly, and stay calm when things get busy.

I transitioned fully into Virtual Assistant and Customer Support work because it's where those skills matters most. I've since built hands on experience with tools like Freshdesk, Slack, Zapier, Trello, Calendly, Google workspace, Lemlist, Airbnb, Trip com, and Clickup. And i have used them to run real workflows. 

I'm also familiar with tools like Zendesk, Intercom, Monday.com, Apollo, pipedrive, and other tools. Not just learning them, but open to using them whenever the need arise.

I'm detail oriented, reliable, and comfortable working independently across time zones. I believe good support is proactive, not reactive; catching problems before they become complaints, and keeping clients informed every step of the way.

WHAT SETS ME APART

I built a complete support workflow from ticket intake to resolution using Freshdesk. This is not just theory.

I have hands on experience automating processes with Zapier, connecting helpdesk tickets to Slack notifications and Google Drive records. I use automations to make work fast, simple and easy.

I go extra mile booking trips and travels, setting and scheduling appointments and automating them. Plus generating leads for brands and companies.

I am trained through Digital Witch Academy, She Leads Africa's Executive VA program, Coursera and HubSpot Academy.

I have nearly two years of direct customer service experience plus virtual assistant, and social media management background

I am comfortable working independently across time zones with minimal supervision. I have a good laptop, and a conducive work environment.

I'm currently open to remote roles where I can take ownership of support and admin operations and grow with a team long term.

Customer Support and Ticket Management

I help businesses keep customers happy by managing inquiries, tracking issues, and resolving support tickets through Freshdesk. I believe great support isn't just about fixing problems, it's about building trust and keeping customers informed at every step.

Email Management

I organize inboxes with custom filters and labels that sort messages by priority and category, reducing clutter and making sure nothing important gets missed or delayed.

Appointment Setting and Scheduling

I manage meeting and appointment bookings through Calendly, setting up automated reminders and confirmation workflows that eliminate back and forth communication and keep calendars running smoothly.

Task and Project Coordination

I build and manage Trello workflows to track client onboarding, deadlines, and deliverables, keeping teams organized and nothing falling through the cracks.

Workflow Automation

I connect tools using Zapier to remove manual work, automatically logging support tickets into Google Drive and sending real time notifications to Slack so teams stay informed without extra effort.

Lead Generation and Research

I research and compile targeted prospect lists, capturing contact details, company information, and fit notes to support outreach and sales efforts.

Travel Bookings and Coordination

I plan and organize travel logistics, from flight and hotel bookings to structured day by day itineraries, so clients can travel without managing the details themselves.

I'm also familiar with a range of CRM tools and project management platforms like zendesk, Monday.com, Intercom, Asana,  HubSpot, Apollo, ClickUp, Pipedrive, Limelist, and similar tools, and I adapt quickly to new systems.

Project Management Associate Intern | Excelerate Company | 2026 - Present

•  Supporting day-to-day administrative coordination and task management remotely.

• Tracking deliverables, updating records, and communicating progress to stakeholders.

• Managing schedules, documentation, and cross-team correspondence efficiently.

  Digital Marketing Intern | Excelerate Company | 2026 - Present 

•    Executing social media marketing campaigns across platforms to drive brand awareness and audience engagement for assigned projects.

• Supporting email marketing operations including drafting, scheduling, and monitoring campaign performance to improve open rates and conversations.

• Assisting in end-to-end campaign management, coordinating timelines, tracking deliverables, and reporting results to support data driven marketing decisions.

 Virtual assistant  | Ariele Agency | 2024 - 2025

•   Provided direct administrative support to agency leadership, managing calendars, emails, and client communications.

• Handled students and client onboarding processes, ensuring smooth transitions and prompt response to inquiries.

• Updated spreadsheets, maintained records, and processed certificates and documentation accurately.

• Managed community interactions and responded to basic inquiries professionally and on time.

• Coordinated multiple tasks simultaneously while maintaining high attention to detail in a fully remote environment.

Customer Service Representative | Chipson Monogramming & Clothing Company | 2023 - 2024

• Managed online community engagement and responded to customers inquiries across social platforms.

• Drafted contents, scheduled posts, and maintainted consistent brand communication.

• Coordinated with the founder on messaging strategy and content approvals. 

Social Media Manager |  Ablaze Foundation Limited | 2021 - 2023

•    Managed content scheduling, publishing, and audience engagement for the foundation's digital platforms.

• Supported administrative tasks including drafting communications and maintaining organizational records.

• Collaborated with leadership to align content with organizational goals and campaigns

Email: daberechigiftjohn@gmail.com

WhatsApp: https://whatsapp.com/dl/

LinkedIn: https://tinyurl.com/y384584f

Twitter (X):  https://x.com/dabbyGJ