3rd International Workshop on
Data-Driven
Business Process Optimization

Business process management is a very promising paradigm for optimizing the way in which work is performed in an organization. Decisions that are always implicit in business processes, if they are described using traditional business process modeling techniques, include: assigning resources to the tasks for which they are most suited, deciding on the execution order of tasks to meet customer deadlines, and deciding on the overall design of the process to minimize the overall processing time of customer cases. While such questions are important in administrative processes, they are even more important in processes that have a physical component, such as transport processes, production processes, and clinical pathways, in which assigning tasks to the wrong resource, or performing them in the wrong order immediately leads to higher costs, dissatisfied customers or even health risks.

Traditionally, the research area of operations research has studied techniques for modeling and solving optimization problems in much detail. At the same time, the research area of business process management has studied techniques for aggregating the data that is needed for modeling, analyzing, and in the end optimizing business processes. Combining techniques from both areas makes it possible to solve optimization problems from practice, using models that are based on real-world data, with fewer assumptions. In particular, it allows us to create clear and realistic data-driven models of the way in which customer orders pass through the organization and of the behavior and performance of resources. While this provides clear benefits in terms of more realistic models and analysis, it also brings challenges in terms of the computational complexity of the used analysis and optimization techniques.

The goal of the workshop is to explore novel methods for optimizing business processes. Of particular interest are the integration and development of foundational methods and conceptual models from both the business process management and the operations research area. This includes integration of Petri nets, queueing models, resource allocation patterns, and mathematical optimization.

BPO 2024 will be held in conjunction with the 22nd Conference on Business Process Management (BPM 2024) in Krakow, Poland, on 2 September 2024.