Party Equipment Rental Service in Greater Orlando

In most cases, the rental price includes both setup and delivery. However, additional fees may apply for areas that are farther out from our standard service locations. Please note that prices do not include sales tax. We strive to provide transparent pricing and will inform you of any additional charges during the booking process. Our goal is to ensure a smooth and hassle-free experience for our customers. If you have any questions about delivery to your specific location, please get in touch with our office for more information.

Yes, we do deliver to other cities beyond our standard service areas. However, please be aware that due to factors such as rising gas prices and the potential need for additional trucks and labor, travel fees may be higher for these locations. We recommend calling our office to get a current quote for delivery to your specific area. Our team is committed to accommodating your event needs wherever possible. By discussing your location with us in advance, we can provide accurate information and ensure timely delivery. 

No, the standard 7-hour rental time does not include setup time. We arrive early to set up the equipment, ensuring you receive the full rental duration for your event. Our team typically arrives 1-3 hours before the scheduled rental time. If we have a high volume of rentals on a particular day, we may need to set up as early as 4 hours in advance. In such cases, we will contact you the day before to confirm that someone will be available at the party location.

Our setup times depend on the number of rentals we have scheduled for the day. Generally, we aim to arrive 1-3 hours before your rental time begins to ensure everything is ready for you. On days with a high volume of rentals, we may need to set up as early as 4 hours in advance. If this is the case, we will call you the day before to confirm that someone will be present at the party location to receive the equipment. Our goal is to provide timely and efficient service for every event.

Absolutely. At Bouncing Kid, we prioritize the health and safety of our customers. Our cleaning process is meticulous: after each use, we allow the unit to dry if it's wet, thoroughly vacuum every inch, and perform a visual inspection. We then wipe the unit clean of any removable stains using Simple Green and Mother's Vinyl Conditioner. Finally, we disinfected the unit with Lysol and Clorox wipes to eliminate 99.99% of any remaining bacteria. Our crews always carry disinfecting products. If you'd like an additional disinfecting pass after setup, ask, and they will gladly accommodate your request.

Yes, the inflatable must remain plugged in throughout your event. A blower continuously supplies air to keep the unit inflated. If the blower is unplugged, the inflatable will deflate. We require an outlet within 50 feet of the unit or a generator to ensure the unit operates properly. Using longer cords can cause circuit breakers to trip, so we provide our heavy-duty cords to prevent such issues.

We love setting up at parks, and most parks do have electricity available. However, it's essential to confirm with the park authorities whether you can access their electrical outlets. If electricity is not available, you will need to rent a generator. We offer generator rentals at a reasonable cost to accommodate such situations. Additionally, park spaces are typically available on a first-come, first-served basis, so we recommend securing your spot as early in the day as possible.

We accept both cash and credit cards as forms of payment. If you choose to pay by cash, please have the exact change ready, as our drivers do not carry cash. For credit card payments, our online booking system provides a secure and convenient way to complete your transaction. We aim to make the payment process as straightforward as possible to ensure a smooth rental experience. If you have any questions about payment methods, please don't hesitate to contact our office.

Customers can cancel their event 7 days or more in advance to receive a full refund or a one-year voucher. If the cancellation occurs within 7 days of the event, we offer a one-year voucher to be used for another event. Cancellations are allowed up to the day of the event, provided we have not yet arrived at the location. Suppose our drivers have already arrived, and the customer needs to cancel at that moment. In that case, we can issue a one-year voucher for half the credit, as our team has already invested time and resources into the delivery. This policy is fair for both parties involved.

We require full payment at the time of making the reservation. This policy helps us manage our schedule efficiently and ensures timely delivery for all our customers. Collecting payments on the day of the event can cause delays and disrupt our delivery system, which we strive to avoid. If you're a school, daycare, church, or similar organization, please get in touch with us before placing an order to discuss payment arrangements. We understand that some customers may have concerns about making a full payment upfront. In such cases, we encourage you to read our reviews or give us a call to discuss any questions you may have.