Customer Service

Bounce House of North Atlanta

We’re a new, family-owned business with one simple goal. To make fun more affordable for families and communities across North Atlanta and Metro Atlanta Area, without breaking the bank. Whether you’re planning a birthday party, school field day, church gathering, or neighborhood celebration we’re here to help you bring it all together.

As a startup, we understand the value of every dollar, and we’ve built Bounce House of North Atlanta with that in mind. While other companies charge high minimums and fees, we’re proud to offer some of the lowest pricing in the area without cutting corners on quality or service. We hope to grow our inventory, expand our services, and continue improving the customer experience every step of the way. When you book with us, you’re not just renting a bounce house, you’re helping build a local company that cares about making celebrations more accessible and memorable for everyone. 

What Sets Us Apart

Being a startup means we’re nimble, motivated, and customer-focused. We’re working hard to build our reputation from the ground up, and that means going above and beyond for everyone.

Here’s why families and organizations are choosing Bounce House of North Atlanta:

• More affordable than most rental companies in the region
  
  

• Transparent pricing — no hidden fees or inflated add-ons
  
  

• Free delivery within select areas for qualifying orders
  
  

• Professional on-time delivery, safe setup, and hassle-free takedown
  
  

• Clean, sanitized equipment that meets industry safety standards
  
  

• Easy online booking and personalized support from real people
  
  

• Flexible options for overnight rentals, extended hours, and multi-day packages
  
  

We know that planning an event can feel overwhelming, but it doesn’t have to. Our team is here to make it smooth, simple, and cost-effective.

Whether you’re booking your first inflatable or planning a community event, we know you may have questions. Below are answers to the ones we hear most often. Don’t see what you’re looking for? Give us a call or shoot us an email, we’re here to help!

Q: What makes Bounce House of North Atlanta different from other rental companies?

A: We’re a family-run startup focused on affordability, safety, and personalized service. As a new business, we offer lower prices than most competitors while still providing professional setup, clean equipment, and responsive customer care. With support from our community, we hope to grow our inventory and expand the ways we serve you.

Q: Are your bounce houses clean and safe?

A: Absolutely. Every unit is thoroughly cleaned and sanitized before and after each rental. We also inspect all equipment regularly to ensure it meets safety standards, so you can enjoy your event with peace of mind.

Q: How long is the rental period?

A: Our standard rental is for 7 hours. You can add additional hours (same-day pickup) for $20/hour. If your event runs past 7 PM or you'd like to keep the unit overnight, our overnight rental option is available, with pickup the following morning.

Q: Do you offer multi-day rentals?

A: Yes! You can keep the inflatable an additional full day. This is a great option for weekend-long celebrations or back-to-back events.

Q: How does delivery work?

A: We deliver and set up the inflatable at your event location, and return after your rental period to pack everything up. You’ll receive a call or text with approximately 20 minutes' notice before both delivery and pickup. We typically deliver within 48 hours of the scheduled start time, depending on availability and logistics.

Q: Is there a delivery fee?

A: Delivery is free within a set radius for qualifying orders. For deliveries outside our local area, a small mileage-based fee may apply. We’ll always confirm this with you upfront.

Q: What areas do you serve?

A: We’re based in Acworth, GA, and serve much of North Atlanta and surrounding communities. If you’re unsure whether we deliver to your location, feel free to contact us and we’ll do our best to accommodate.

Q: What surfaces can the bounce house be set up on?

A: Our bounce houses can be set up on grass, pavement, turf, or concrete, as long as the area is flat and clear. If you have specific ground surface concerns, let us know ahead of time so we can bring the right equipment.

Q: Do you set up and take down the inflatable?

A: Yes, we handle all setup and takedown. Our team will make sure everything is properly secured, clean, and ready to go before leaving your location.

Q: Do I need to be present during delivery?

A: Yes! An adult must be present at the time of delivery to review the rental agreement, sign paperwork, and go over safety instructions.

Q: What if I need to cancel or reschedule?

A: We understand that plans change! Please give us at least 48 hours’ notice to cancel or reschedule your rental. Weather-related rescheduling is always free, your safety is our priority.

Q: How do I pay?

A: We accept all major credit and debit cards through our secure online booking system. A deposit may be required to reserve your rental. Your personal and payment information is fully protected under our Privacy Policy.

Q: Can I book online?

A: Online booking is coming soon! In the meantime, please call or email us for availability and reservations. We're happy to walk you through options and help you find the right package for your event.

Q: What are your future plans as a startup?

A: We're starting small, but dreaming big. As we grow, we plan to expand our inflatable selection, add more party equipment, and continue improving our customer service. Every rental helps us take the next step, and we’re grateful for the chance to grow with the community.