Privacy Policy

Effective Date: 01-02-2024

1. Introduction

Welcome to Booza Eats! This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you use our Booza Eatz mobile application ("App") and related services (collectively, the "Service"). You agree to the terms outlined in this Privacy Policy by using our Service.

Compliance with WhatsApp Business Manager

At Booza Eats, we prioritize compliance with WhatsApp Business Manager guidelines to ensure seamless communication with our customers. Here’s how we maintain compliance:

1. **Verified Business Account**: We have a verified business account on WhatsApp, providing authenticity and trust to our customers.

2. **Respect for WhatsApp Policies**: Our team strictly adheres to WhatsApp’s policies, ensuring that our communication practices align with their guidelines.

3. **Data Protection**: We prioritize the protection of user data and privacy in accordance with WhatsApp’s data policies. Any data collected through our WhatsApp interactions is handled securely and used only for the intended purposes.

4. **Message Content**: We ensure that all messages sent through WhatsApp Business Manager comply with WhatsApp’s guidelines regarding content, ensuring they are relevant, timely, and valuable to our customers.

5. **Customer Consent**: We obtain appropriate consent from our customers before initiating any communication via WhatsApp, respecting their preferences and privacy.

6. **Transparent Communication**: We maintain transparency in our communication practices, providing clear information to our customers about how their data is used and giving them control over their interactions with us on WhatsApp.

7. **Ongoing Compliance Monitoring**: Our team regularly monitors updates to WhatsApp Business Manager policies and adjusts our practices accordingly to maintain compliance at all times.

By adhering to these principles, we ensure that our business operations on WhatsApp Business Manager are in full compliance with WhatsApp’s guidelines, fostering positive and trusted relationships with our customers.

2. Information We Collect

2.2 **Usage Information:** We collect information about your interactions with the App, including but not limited to the pages you visit, the features you use, and the actions you take.

2.3 **Device Information:** We may collect information about your mobile device, including the device model, operating system, unique device identifiers, and mobile network information.

**3. How We Use Your Information**

3.1 **Order Processing:** We use your personal information to process your orders, provide delivery services, and communicate with you about your transactions.

3.2 **Improving Our Service:** We analyze user behaviour and feedback to enhance and improve the functionality and user experience of Booza Eatz.

3.3 **Communication:** We may send you updates, promotional offers, and other relevant information about Booza Eatz. You can opt out of these communications at any time.

**4. Information Sharing**

4.1 **Third-Party Partners:** We may share your personal information with third-party partners, such as delivery services, to fulfil your orders.

4.2 **Legal Compliance:** We may disclose your information to comply with applicable laws, regulations, or legal processes.

**5. Data Security**

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

**6. Your Choices**

You can manage your communication preferences and update your personal information within the App. You may also contact us to access, correct, or delete your personal information.

**7. Changes to the Privacy Policy**

We may update this Privacy Policy from time to time. The most recent version will be posted on the Booza Eatz website or within the App.

**8. Contact Us**

If you have any questions or concerns about our Privacy Policy, please get in touch with us at app@boozaeatz.com