Privacy Policy

Developer Information & Contact

Company: M/s. Imagivite Technology Private Limited
Address: 64/1, TP Arumugan Nagar, Manguttaipalayam, Seetharampalayam, Tiruchengode, Tamil Nadu 637211
Email: info@imagivite.in
Website: www.imagivite.in

Privacy Contact: For privacy-related inquiries, please contact us at info@imagivite.in

Data We Collect

Personal Information

·        Account Information: Name, email address, phone number, residential/business address

·        User IDs: Unique identifiers for your account

·        Demographic Information: Age, gender, education (optional, for service enhancement)

·        Profile Information: User-generated content, preferences, feedback, booking history

Technical Information

·        Device Information: Device ID, operating system, browser type, app version

·        Usage Information: App interactions, feature usage, session data, booking patterns

·        Communication Data: Support inquiries, platform communications (excluding SMS/Call logs)

Location Information

·        Manual Location Entry: Users can manually enter their location for facility discovery

·        IP-based Location: Approximate location derived from IP address for regional services

·        Note: BookyMet does not automatically collect GPS location data or access device location services

Financial Information

·        Payment Data: Processed securely through third-party payment gateways (Cashfree)

·        Transaction History: Booking records, payment confirmations, refund details

·        Important: We do not store, access, or process complete credit/debit card information

How We Use Your Data

Primary Purposes (Core Functionality)

·        Booking Services: Process facility reservations, manage bookings, handle cancellations

·        Account Management: Create and maintain user accounts, authentication, profile management

·        Payment Processing: Facilitate secure transactions for booking confirmations

·        Customer Support: Respond to inquiries, resolve booking issues, provide assistance

·        Service Communication: Send booking confirmations, updates, service notifications 

Secondary Purposes (With Consent)

·        Service Improvement: Analyze usage patterns, enhance app functionality, user experience optimization

·        Marketing Communications: Promotional emails about new facilities and features (opt-in only)

·        Analytics: Performance monitoring, crash reporting, usage statistics (anonymized)

Authentication & Verification

·        OTP Verification: We use SMS Retriever API for One-Time Password verification without requiring SMS read permissions

·        Phone Verification: Automated verification through secure APIs without accessing SMS inbox

·        Note: BookyMet does not request or require SMS or Call Log permissions for any functionality

Data Sharing and Third Parties

Service Providers

·        Qikberry: WhatsApp API integration for customer support communications (with user consent)

·        Cashfree: Secure payment processing and transaction management

·        SMS Service Providers: OTP delivery through SMS Retriever API using Qikberry with STPL login (no SMS reading capability)

·        Analytics Providers: App performance monitoring using anonymized data

Legal Sharing

We may share your information when required by:

·        Valid legal requests or court orders

·        Law enforcement investigations

·        Compliance with applicable regulations

·        Protection of our rights and user safety

No Data Sale

We do not sell, rent, or trade your personal information to third parties for commercial purposes.

 Data Security and Protection

Security Measures

·        Encryption: All data transmitted uses HTTPS/TLS encryption

·        Access Controls: Restricted data access on need-to-know basis

·        Payment Security: PCI DSS compliant payment processing

·        API Security: Secure integration with SMS Retriever API and WhatsApp API

·        Regular Audits: Ongoing security assessments and updates

Data Storage

·        Secure Hosting: Data stored on secure cloud servers with appropriate safeguards

·        Geographic Protection: Data processing complies with regional privacy laws

·        Backup Security: Encrypted backup procedures with access controls

Your Rights and Controls

Access and Control

·        Data Access: View and download your personal data

·        Data Correction: Update or correct inaccurate information

·        Data Deletion: Request deletion of your account and associated data

·        Data Portability: Export your data in machine-readable format

·        Communication Preferences: Opt-out of marketing communications

Account Deletion

Users can delete their BookyMet account through:

·        In-App Deletion: Access account settings → Privacy → Delete Account

·        Web-Based Deletion: Visit https://docs.google.com/forms/d/e/1FAIpQLSfGFiJDXCWdlY9K0HlG4sZjoc2YRBZOgsKuc06tfsvlzZEbXA/viewform

·        Email Request: Contact info@imagivite.in with deletion request

·        Data Removal: Complete account and personal data deletion within 30 days

·        Retention Exceptions: Some data retained for legal compliance (transaction records, fraud prevention)

Data Retention and Deletion

Retention Periods

·        Account Data: Retained while account is active + 2 years after deletion

·        Transaction Data: Retained for 7 years for financial compliance

·        Support Communications: Retained for 3 years for service improvement

·        Usage Analytics: Aggregated, anonymized data retained indefinitely

·        OTP Data: Immediately deleted after verification completion

Account Deletion

Users can delete their BookyMet account through:

·        In-App Deletion: Access account settings → Privacy → Delete Account

·        Web-Based Deletion: Visit https://docs.google.com/forms/d/e/1FAIpQLSfGFiJDXCWdlY9K0HlG4sZjoc2YRBZOgsKuc06tfsvlzZEbXA/viewform

·        Email Request: Contact info@imagivite.in with deletion request

·        Data Removal: Complete account and personal data deletion within 30 days

·        Retention Exceptions: Some data retained for legal compliance (transaction records, fraud prevention)

Cookies

Cookies are small data files stored by your browser that help enhance your experience on our platform. These files allow us to remember your preferences, track your interactions, and ensure a seamless browsing experience. Cookies may also be utilized by third-party advertising networks to deliver personalized ads that may be relevant to your interests. These cookies may be placed by BookyMet when you access our platform or by external websites you visit. Any data collected through cookies remains anonymous and is not directly linked to the personal information you provide us.

We use cookies to:

i. Verify and authenticate your login details;

ii. Enhance platform security;

iii. Personalize and display relevant advertisements; and

iv. Improve and optimize the functionality of our platform.

If you prefer not to accept cookies, you can modify your browser settings. However, please note that disabling cookies may impact your user experience on BookyMet.

This policy does not govern the use of cookies by third-party advertisers.

Data Retention and Deletion

Retention Periods

·        Account Data: Retained while account is active + 2 years after deletion

·        Transaction Data: Retained for 7 years for financial compliance

·        Support Communications: Retained for 3 years for service improvement

·        Usage Analytics: Aggregated, anonymized data retained indefinitely

·        OTP Data: Immediately deleted after verification completion

Automatic Deletion

·        Inactive Accounts: Automatically deleted after 3 years of inactivity

·        Temporary Data: Session data, caches deleted within 90 days

·        Verification Data: OTP and verification codes deleted immediately after use

Permission Usage and Technical Implementation

Current App Permissions

BookyMet requests only the following permissions essential for core functionality:

·        Internet Access: For booking data synchronization and payment processing

·        Network State: To check connectivity for real-time booking updates

·        Camera: For profile picture upload (optional, with user consent)

·        Storage: For saving booking confirmations and app data

      SMS Permissions: READ_SMS, SEND_SMS, RECEIVE_SMS, WRITE_SMS

        Location Permissions: ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION, ACCESS_BACKGROUND_LOCATION

Permissions not Used

BookyMet does not requests or use the following sensitive permissions:

·        Call Log Permissions: READ_CALL_LOG, WRITE_CALL_LOG, PROCESS_OUTGOING_CALLS

OTP Verification Technical Implementation

·        SMS Retriever API: Used for automatic OTP verification without SMS read permissions

·        User Consent API: Prompts users to grant access to specific OTP messages only

·        No SMS Access: BookyMet cannot read, store, or access any SMS messages in your inbox

·        Secure Verification: OTP verification occurs through Google Play Services securely

Children's Privacy

Age Restrictions

·        BookyMet is intended for users 13 years and older

·        We do not knowingly collect personal information from children under 13

·        If we discover collection of child data, we will delete it immediately

Parental Supervision

If a child under 13 uses BookyMet, parents should supervise usage and contact us immediately if unauthorized data collection is suspected.

International Data Transfers

EU-US Data Transfers

For users in the European Economic Area, UK, or Switzerland:

·        We comply with applicable data protection frameworks

·        Appropriate safeguards ensure equivalent protection internationally

·        Data Processing Agreements in place with all service providers

Updates to This Policy

Notification Process

·        Email Notifications: Significant changes communicated via registered email

·        In-App Notifications: Policy updates highlighted in the application

·        Effective Date: Changes effective 30 days after notification

·        Continued Use: App usage after changes indicates acceptance

Version Control

·        Current version date listed at policy top

·        Previous versions available upon request

·        Change log maintained for transparency

Compliance and Regulatory Information

Legal Compliance

This privacy policy complies with:

·        Information Technology Act, 2000 (IT Act)

   ·         Digital Personal Data Protection Act, 2023 (DPDP Act)

   ·      Consumer Protection Act, 2019

   ·      Indian Contract Act, 1872

   ·      Reserve Bank of India (RBI) Guidelines on Payment Aggregators and Gateways

Data Safety Consistency

This privacy policy is fully consistent with our Google Play Data Safety form declarations and will be updated to maintain perfect alignment.

Google Play Console Compliance

·        Permission Alignment: Privacy policy matches exactly with app manifest permissions

·        Core Functionality: All data collection aligned with stated app purpose (facility booking)

·        Prominent Disclosures: All unexpected data usage prominently disclosed

·        User Control: Comprehensive user rights and control mechanisms provided

Contact Information

For privacy-related questions, concerns, or requests:

Email: info@imagivite.in
Address: M/s. Imagivite Technology Private Limited, 64/1, TP Arumugan Nagar, Manguttaipalayam, Seetharampalayam, Tiruchengode, Tamil Nadu 637211

Response Time: We respond to privacy inquiries within 30 days of receipt.

Google Play Compliance Officer: Available at info@imagivite.in for policy-related inquiries.

Revision Notes

Version 6.0.0.6+6 - August 3, 2025:

·        Removed all references to SMS/Call Log permissions

·        Added SMS Retriever API implementation details

·        Clarified core functionality alignment (booking services only)

·        Enhanced user rights and account deletion procedures

·        Added Google Play Console compliance sections

·        Updated third-party service provider details

·        Specified manual location entry method

·        Added prominent disclosures for all data usage